Cristiane is available for hire
Hire CristianeCristiane Pitzer
Verified Expert in Project Management
Project Manager
Dublin, Ireland
Toptal member since April 22, 2020
Bio
Agile coaching and enterprise culture change are Coca's key areas of expertise. Her specialties include blending traditional project management principles and practices with agile, establishing appropriate people, process and tools, developing projects consisting of multiple teams and dependencies, and managing people and resources. She keeps projects on track for successful implementations and delivery, ensuring goals are met on time and on budget.
Project Highlights
Redesign of Legacy Application
Conducted conceptual and planning phases for the redesign of a legacy point-of-sale application.
Speaker at Multiple Events
Public Speaker at Multiple Events, in South America and Europe.
Forming a brand new Department at Retail inMotion - Lufthansa
Structured and Incubated the Design (UX / UI) department, including: budget, people (hiring), processes, metrics and more
Expertise
- Agile Coaching
- Business Agility
- Design
- Digital
- Product Management
- Product Owner
- Waterfall Delivery
- Waterfall Methodology
Work Experience
Head of Design and Agile Transformation
2018 - PRESENT
Retail inMotion - LSG Group
- Joined the company to lead the team of scrum masters, and conducted corporation discovery and assessment to understand better which areas to transform first, and how the transformation should occur.
- Supported the company in delivering better and faster to the market. For this to happen, I re-engineered the company to become product-oriented instead of client-oriented.
- Defined, decided, and executed which products should be redesigned for them to be better suited for the market and for the company to become more competitive.
- Supported C-Level executives and heads of function into understanding what their main challenges were and how to pragmatically approach and improve these.
- Set up and enabled 13 technology teams (average nine people each), all cross-functional and designed to be autonomous.
- Envisioned, developed, and executed customer success, design acceleration, and agile transformation roadmap across the organization, including communication and implementation.
- Established and implemented a metrics system to assess adoption, morale, performance, and time-to-market, among many others–per team, area, and as a company.
- Managed and tracked the budget as well as profit and loss for the design organization.
- Taught, coached, mentored, and facilitated adoption of a lean-agile culture and its principles and practices as well as continuous improvement across Retail inMotion and Lufthansa Sky Chefs, from executives to delivery teams.
- Supported the business by managing internal and external customer expectations and stakeholder communications for project and product deliverables, methodology transition, and ways of working, among other things.
Agile Project Manager
2018 - 2020
Retail inMotion - LSG Group
- Managed over 30 projects handling different projects simultaneously.
- Collaborated with clients, the sales team, subject matter experts, technical leads, and engineers to analyze client business needs.
- Generated proposals documentation that was aligned to the business strategy for both the client and our company.
- Led all activities related to project planning, scope management, and time estimation.
- Facilitated scrum ceremonies, focusing on ensuring that the team performed at their best.
- Controlled the project budget, safeguarding the proper tracking and utilization of resources invested in the project life cycle.
- Drove negotiations and overall communication with all stakeholders.
Agile Coach and Transformation Lead
2017 - 2018
Paddy Power Betfair
- Coached and facilitated the adoption of an agile culture and its practices as well as continuous improvement across PPB, from executives to delivery teams, including technology, HR, customer experience, retail, and learning and education.
- Built and sustained an agile page at the company's workplace Facebook, where I filtered, summarised and made available, good content around agile, lean, people management, leadership, and innovation to create a learning, collaborative environment.
- Envisioned and developed a process for an agile evolution roadmap for service and delivery teams (team specific), based on the agile principles and practices.
- Envisioned, conceptualized, designed, and implemented an education stream (experiment, share, exchange, learn) for all Paddy Power Betfair employees.
Senior Agile Coach
2005 - 2017
IBM
- Coached and facilitated agile practices adoption in the 240-person customer information (CI) organization globally.
- Acted as the agile transformation lead on the agile adoption squad to define best strategies and priorities for cross-company transformation.
- Improved portfolio management effectiveness and transparency across the organization by creating a portfolio wall using kanban, which linked projects to rational team concert tool (RTC) dashboards.
- Conceptualized, developed, and successfully delivered a team customized roadmap process for agile principles and practices which included an agile academy maturity level assessment.
- Enabled program retrospectives and supported the learning process of failures and successes and a culture of collaboration and trust by creating a CI retrospectives wall in IBM Connections as well as a monthly executive retrospective review process.
- Relieved an agile coaches/champions bottleneck by developing a prototype cognitive agile adviser using IBM Watson which is available across the globe 24x7 to help implement agile practices into day-to-day routines.
- Addressed a low CI adoption rate of the existing an education stream (share, exchange, learn) by creating a survey to better understand user needs and time constraints.
Project Manager and Digital Social Champion
2011 - 2015
IBM
- Championed change in the way IBM staff interacted, shared information, and supported client and business expectations.
- Acted as the relationship manager on the social coaching program for IBM executives by managing offer and demand on the program, and prioritizing attendees based on business impact.
- Influenced and coached individuals and teams in the IBM platform to adopt new tools, like IBM Connections and IBM Connections Cloud, as well as a variety of external social media platforms.
- Participated in strategy discussions and analyzed trends as a digital and social business specialist.
- Created an adoption roadmap, milestones, and guaranteed the program was successfully implemented and adoption metrics achieved.
- Defined adoption metrics for the adoption of new tools.
Project Manager - Transformation and Operations
2009 - 2015
IBM
- Oversaw all customer information projects from concept to delivery in production environments.
- Managed and reported for audits, compliance reviews progress, and status to upper management and stakeholders.
- Tracked finance budgets, outlook, and forecasting across projects.
- Acted as a business controls and data privacy focal point to track all ASCA (Applications System Controls and Audit-ability) elements being evaluated.
- Supported the customer information management system by hosting portfolio reviews and executive meetings.
Project History
Redesign of Legacy Application
Conducted conceptual and planning phases for the redesign of a legacy point-of-sale application.
Managed two product teams and an agency model design (UX/UI) team; conducted stakeholder interviews and financials for the project. Supported running some of the key workshops during the discovery phase, designed the roadmap with milestones for the project, and brought the teams together.
Speaker at Multiple Events
Public Speaker at Multiple Events, in South America and Europe.
April 2019 - Agile Lean Ireland, Dublin - Ireland: "Agile Blind-Spots. Angles to Keep at Sight for a True Agile Transformation."
March 2019 - Project Management Summit, Dublin - Ireland: "Backlog is Refined and Teams are Agile. Still we cannot Deliver Value at Pace. What Could be Missing?"
Sept 2018 - CIPD Conference, London - UK: "How Coaching Employees can Speed Up your Company's ROI?"
2018 - Scopus Conference, Virtual Summit: "And When the Team is Not Collocated? Can it be Agile?"
Scrum Gathering Rio - Rio de Janeiro, Brazil: "The Backlog is Refined and The Teams are Agile. Still we cannot Deliver Value at Pace. What Could be Missing?"
Scrum Gathering Rio - Rio de Janeiro, Brazil: "Agile Routine - How to Take Care of Your Family Using Agile Practices?"
March 2019 - Project Management Summit, Dublin - Ireland: "Backlog is Refined and Teams are Agile. Still we cannot Deliver Value at Pace. What Could be Missing?"
Sept 2018 - CIPD Conference, London - UK: "How Coaching Employees can Speed Up your Company's ROI?"
2018 - Scopus Conference, Virtual Summit: "And When the Team is Not Collocated? Can it be Agile?"
Scrum Gathering Rio - Rio de Janeiro, Brazil: "The Backlog is Refined and The Teams are Agile. Still we cannot Deliver Value at Pace. What Could be Missing?"
Scrum Gathering Rio - Rio de Janeiro, Brazil: "Agile Routine - How to Take Care of Your Family Using Agile Practices?"
Forming a brand new Department at Retail inMotion - Lufthansa
Structured and Incubated the Design (UX / UI) department, including: budget, people (hiring), processes, metrics and more
Responsible for structuring the Design area at Retail inMotion, a Lufthansa Group, and creating a culture and a process that is Design led and user centred; alongside with the ongoing work of bringing an Agile Culture and transforming the organisation for the present and for the future.
This project included: selling points for executives (C-Level) to approve the budget for the organisation, which relied heavily on ROI (Return Over Investment) calculations; hiring people, managing the finances / budget of the area; defining metrics and gathering them, making sure we were hitting the minimum threshold; defining process for the area as well as the connections with the other departments; defining roadmap and deliverables and communicating these across the entire company, as well as directly to clients.
This project included: selling points for executives (C-Level) to approve the budget for the organisation, which relied heavily on ROI (Return Over Investment) calculations; hiring people, managing the finances / budget of the area; defining metrics and gathering them, making sure we were hitting the minimum threshold; defining process for the area as well as the connections with the other departments; defining roadmap and deliverables and communicating these across the entire company, as well as directly to clients.
Education
2003 - 2007
Bachelor's Degree in Business Administration
Faculdades Sao Camilo - Rio de Janeiro, Brazil
Certifications
NOVEMBER 2019 - PRESENT
Lean Inception Facilitator & Trainer - Rio de Janeiro, Brazil
Caroli.org
JUNE 2018 - PRESENT
Certified Scrum Professional (CSP)
Scrum Alliance
JUNE 2018 - PRESENT
Transitioning from Waterfall to Agile Project Management
MARCH 2018 - PRESENT
Kanban Management Professional (KMP 1)
Kanban University
JANUARY 2018 - PRESENT
Process Improvement Foundations
JANUARY 2017 - PRESENT
Thought Leader - IBM Agile Academy
IBM
JUNE 2016 - PRESENT
Certified Scrum Product Owner (CSPO)
Scrum Alliance
JUNE 2014 - PRESENT
Project Management Professional (PMP)
Project Management Institute (PMI)
Skills
Tools
Trello, MURAL, Google Docs, Confluence, Lotus Notes, LS Retail POS Systems, Jira, Miro, TargetProcess, IBM Rational Team Concert (RTC), Slack, IBM Connections
Paradigms
Agile, Agile UX, Agile Leadership, Agile Delivery, Waterfall Development, Waterfall Delivery
Industry Expertise
Aircraft & Airlines, Entertainment & Leisure, Technology, Banking & Finance, Retail & Wholesale, Healthcare
Platforms
Bluemix
Other
Agile Coaching, Agile CRM, Business Agility, Outlook, Microsoft, Travel, Project Management Professional (PMP), Customer Service Management (CSM), CSP, Product Owner, Certified Scrum Product Owner (CSPO), Product Management, Digital, Design, Lean UX, CTO, COO, Coaching, Waterfall Methodology, Versel, Microsoft 365, WebRTC, Microsoft Teams
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