Deven is available for hire

Deven Ravaliya

Verified Expert in Project Management

Project Manager

Vancouver, BC, Canada

Toptal member since September 6, 2023

Expertise

Jira Project Management Virtual Project Management

Bio

Deven is a seasoned project manager with extensive technical expertise in application support and incident management. He has worked for companies such as Aritzia, Parkland, and CVS Health, helping them succeed with robust applications and support processes. Holding a master's in computer science, Deven is proficient in Oracle, .NET, and SQL and excels in problem-solving and meeting deadlines. His ability to bridge business needs with tech solutions and thrive under pressure defines his career.

Project Highlights

Optimization of Application Support Workflow

Enhanced the application support process efficiency, resulting in a 15% reduction in response time and improved incident resolution rates.

Database Performance Tuning Initiative

Achieved a 30% improvement in database query performance, leading to faster application response times and enhanced user experience.

Unified Customer Experience Platform Implementation

Integrated various customer touchpoints into a unified platform, resulting in a 20% increase in customer engagement and a 15% boost in sales.

Expertise

Change Management
ITIL
Jira
Knowledge Bases
Oracle SQL
Problem Management
SQL
Software Development Lifecycle (SDLC)

Work Experience

Senior Technical Analyst

2020 - PRESENT

Aritzia

Spearheaded seamless implementation of omnichannel strategies, enhancing customer experience.
Reduced operational inefficiencies by implementing structured testing for the XStore upgrade initiative.
Streamlined inventory management across stores, optimizing stock levels and boosting efficiency.

Application Analyst

2018 - 2020

Parkland Fuel Corporation

Slashed production incidents by 20% through root-cause investigations and solutions.
Led the successful upgrade and architectural changes to a laboratory information management system (LIMS), minimizing downtime.
Mastered data extraction and warehousing for enhanced data integrity and reporting efficiency.

Application Support Specialist

2016 - 2018

CVS Health

Ensured seamless application support, minimizing downtime and granting business continuity.
Played a crucial role in debugging sessions and defect resolution, enhancing system reliability.
Contributed to Oracle database management and performance tuning for optimal data handling.

Associate Software Engineer

2013 - 2014

Beltech Solutions

Implemented a CRM system using C# .NET and enhanced client operations.
Played a crucial role in ETL development, ensuring smooth data migration and integration.
Demonstrated strong commitment to the system development life cycle (SDLC) for efficient project delivery.

Project History

Optimization of Application Support Workflow

Enhanced the application support process efficiency, resulting in a 15% reduction in response time and improved incident resolution rates.

Led a cross-functional team to analyze and optimize the workflow for handling application support requests. Implemented streamlined processes, automated ticket routing, and established clear escalation paths. This project resulted in faster issue resolution, improved user satisfaction, and cost savings.

Database Performance Tuning Initiative

Achieved a 30% improvement in database query performance, leading to faster application response times and enhanced user experience.

Spearheaded an initiative to identify and address performance bottlenecks in critical databases. Conducted in-depth analysis, optimized SQL queries, and fine-tuned database configurations. The project significantly improved system performance, reducing downtime and ensuring smoother operations for CVS Health's applications and services.

Unified Customer Experience Platform Implementation

Integrated various customer touchpoints into a unified platform, resulting in a 20% increase in customer engagement and a 15% boost in sales.

Led an initiative to enhance the overall customer experience by implementing a unified platform that seamlessly integrated online and in-store interactions. This involved unifying customer data, preferences, and purchase history across channels, enabling personalized recommendations and streamlined checkout processes. The project's success led to increased customer satisfaction, improved sales performance, and a more cohesive brand image across all channels.

Education

2015 - 2016

Master's Degree in Computer Science

Texas A&M University - Kingsville, Texas, USA

2009 - 2013

Bachelor's Degree in Computer Science

Navodaya Institute of Technology - Raichur, India

Skills

Tools

SQL, Jira, Skype, Crystal Reports, Visio, Toad, ETL

Paradigms

Change Management, Requirements Analysis, Object-oriented Programming (OOP)

Other

Oracle SQL, Problem Management, Knowledge Bases, Data Analysis, ServiceNow, Incident Response, RDBMS, Incident Management, Cross-functional Collaboration, Software Development Lifecycle (SDLC), PL/SQL, ITIL, Disaster Recovery Plans (DRP), Creative Problem Solving, Point of Sale, Communication, Reporting, Stakeholder Management, Product Lifecycle Management (PLM), Laboratory Information Management System (LIMS), Vendor Management, Business Continuity, SQL Server 2008 R2, Expectations Management, Oracle PL/SQL, Version Control, Quality Assurance (QA), Business Analysis, Project Management, Functional Requirements, .NET, C++, UML, Data Visualization, C, Networks, Database Algorithms, Order Management, IT Project Management, ASP.NET MVC, Teamwork, Salesforce Commerce Cloud (SFCC), Master Data Management (MDM)

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