Diego is available for hire
Hire DiegoDiego Jaime Dedacek
Verified Expert in Project Management
Project Manager
Location
Madrid, Spain
Toptal Member Since
November 7, 2018
Diego is a senior leader and technology delivery management specialist with a software engineering and senior management background. He holds certifications including PMP®, CSPO®, CSM®, PSM I™, PAL I™, and ITIL®-F. His main goal is to promote a client-centric approach to optimize outcomes. He prioritizes leveraging cutting-edge technologies to assist clients in reaching their business objectives. Building strong relationships and fostering trust between clients and teams is crucial to Diego.
Project Highlights
WR Cloud Platform
Managed over three distributed scrum teams to discover, develop and maintain a proprietary edge Cloud platform focused to attend 5G services demand.
Buenos Aires' Subway Administration Platform (Argentina)
Managed the complete development of the product.
Disney Parks & Resorts Website (USA)
Managed several teams focused on the redesign, development, and maintenance of part of Disney Parks and Resorts Website.
Expertise
Work Experience
Software Delivery Manager
2010 - PRESENT
Freelance Work
- Assisted and advised leaders, managers, teams, and clients on the best use of project management (traditional and agile) disciplines and approaches within a fast-paced, high-tech environment.
- Acted as a reference point for project and service management queries and information and, as an advocate, on best practices in project management.
- Assisted in managing enterprise-level resource allocation, including adjustments based on emerging business or technical opportunities and challenges.
- Managed all aspects of the projects/services: Scope, time frames, quality, costs and results, team, outsourcing, communications, risks, and integration.
- Oversaw the management of the end-to-end delivery of multiple large/complex projects.
Delivery Director
2023 - 2024
Journi
- Led the delivery area, ensuring that the results of the projects were in line with our client's expectations (TCV: +1 million EUR, +10 engineers).
- Guided and defined the training of delivery managers and other management roles in the company's different teams.
- Aligned the company's strategy with our clients' development and project teams.
Delivery Manager
2021 - 2023
One Beyond
- Built strong partnerships with customers and team members for business growth (NPS=9, team's mood +85% positive).
- Formed high-performance multicultural distributed Scrum teams for delivering ad-hoc software platforms (+20 engineers).
- Acted as a product manager, defining and evolving products, generating roadmaps, and release plans.
Delivery Manager
2018 - 2021
Avenga
- Managed end-to-end customer engagements, including successful contract renegotiation on multiple occasions (+1 million USD).
- Oversaw the entire SDLC (Software Development Lifecycle) from inception to completion, delivering state-of-the-art projects.
- Led (directly and indirectly) high-performance distributed Scrum teams (+20 engineers and PMs).
PMO Manager
2015 - 2018
Prominent Group
- Managed a software development area of several high-performance scrum teams (+7 PMs and +45 developers).
- Established commercial/operational strategy aligned with the CFO and the CCO to ensure the seamless flow of business operations (increased projects' gross margin by +15%).
- Mentored team leads and PMs to achieve successful/timely delivery of multiple projects (+84% of the projects on time).
- Defined and tracked OKRs to accomplish business targets at the organization level with a quarterly cadence.
PMO Manager
2014 - 2014
Ayi Group
- Managed an area of five PMs and scrum masters in charge of carrying out software development projects.
- Partnered with the CEO and CCO to create a commercial/operational framework to streamline solution implementations.
- Trained 100% of the staff on modern project management and agile methodologies (100% of new projects adopted agile practices).
Senior Project Manager
2013 - 2014
Globant
- Led five distributed scrum teams (+45 engineers) that implemented and maintained the end-consumer websites for booking Disney Hotels & Resorts and special offers.
- Increased contract rates by 15% on two of my teams by evolving them into high-performance ones.
- Was accountable for the teams' P&L, achieving +45% of gross margin.
- Created a local chapter for mentoring PMs and scrum masters to achieve PMP and scrum master certifications (+5 new certificates/year).
Application Support Manager
2009 - 2013
Hewlett Packard Enterprise
- Worked with incidents and problem management based on ITIL good practices.
- Managed human resources, focusing on people care. Executed performance evaluations.
- Managed budgets, costs, risks, issues, action items, changes, and decisions.
Project Analyst
2008 - 2009
Hewlett Packard Enterprise
- Handled the customer service request estimation, analyzing technical and project management work needed, costs, assumptions, and risks.
- Executed project planning, scheduling, and monitoring.
- Analyzed and reported project economics, including costs, operational budgets, staffing requirements, resources, and risks.
- Created and controlled project documentation, including the WBS and the project plan, and contributed to requirements, risk schedule, and change control.
- Managed human resources with a focus on people care.
Project Manager
2007 - 2008
Siemens
- Served as the analysis, design, and testing team leader for the development, integration, and deployment of software solutions.
- Oversaw worldwide subcontract management of software factories, public transport terminal devices, and contactless smart cards.
- Served as an IT consultant for the design, development, and implementation of SGCO (Operation and Control Management System).
Project Manager
2004 - 2006
Prominent Group
- Managed and coordinated business process systematizing groups (estimation, analysis, design, production, testing, and deployment).
- Designed and deployed business process systematizing with Pectra BPM Suite Tools.
- Integrated Microsoft Windows and Sun Solaris Systems using SOA and implemented with Microsoft Visual Studio.Net 2003.
- Managed several projects based on precise documentation and strong customer communication.
IT Consultant
2002 - 2003
ITD - International Trade Development
- Analyzed, designed, developed, deployed, and maintained web-based systems for international commerce.
- Provided customer contact and demo presentation of products and solutions.
- Held presales meetings with potential clients and prospects.
IT Consultant
1998 - 2001
Freelance
- Provided analysis, design, development, deployment, and maintenance of web-based systems.
- Presented demos of products and solutions.
Project History
WR Cloud Platform
Managed over three distributed scrum teams to discover, develop and maintain a proprietary edge Cloud platform focused to attend 5G services demand.
WR Cloud Platform is an open-source, production-grade distributed Kubernetes solution for managing edge cloud infrastructure. Based on the OpenStack StarlingX project, Cloud Platform represents a compilation of best-in-class open source technology that delivers the features needed to effectively deploy and manage distributed networks.
Buenos Aires' Subway Administration Platform (Argentina)
Managed the complete development of the product.
Managed a PM/SM and a team with a total of 9+ developers, testers, UX/UI and business analysts to deliver the initial launch and numerous major releases of the Buenos Aires Subway's Services Administration Platform
Technologies used include .NET, MS Team Foundation Server, JavaScript, and MS SQL Server
Technologies used include .NET, MS Team Foundation Server, JavaScript, and MS SQL Server
Disney Parks & Resorts Website (USA)
Managed several teams focused on the redesign, development, and maintenance of part of Disney Parks and Resorts Website.
* Managed 40+ developers, business analysts, technical leaders, UX/UI designers, and testers assigned to develop, enhance and maintain the website using PHP and Java
* Managed all aspects of the project/service: scope, time frames, quality, costs and results, team, outsourcing, communications, risks, integration, and contracts
* Established productivity improvement actions by the team (reorganizing, changing roles), handling hiring and termination processes
* Performed tasks of billing management.
* Managed and follow up costs and margin associated with the projects
* Managed all aspects of the project/service: scope, time frames, quality, costs and results, team, outsourcing, communications, risks, integration, and contracts
* Established productivity improvement actions by the team (reorganizing, changing roles), handling hiring and termination processes
* Performed tasks of billing management.
* Managed and follow up costs and margin associated with the projects
Ally Bank's IRS Audit (USA)
Managed a distributed team (USA+Argentina) to complete the audit process and requirements.
* Led a team of four locally and remotely based IT and accounting specialists in presenting and updating information for the IRS client's audit
* Conducted pre-project consulting, managed budgets and timelines
* Conducted pre-project consulting, managed budgets and timelines
Ally Bank Application Support Management (USA)
Managed a distributed team (USA+Argentina) in charge of enhancing and maintaining a 24/7 operation.
* Responsible of several critical core Business Functions and ad-hoc small to mid-size projects (10+ projects)
* Managed a distributed team of IT Specialist in a 24/7 Operation
* Implemented an improvement of Incidents and Problem Management based on ITIL V3 guidelines
* Managed suppliers and partners around the globe (India, Brasil, China)
* Managed a distributed team of IT Specialist in a 24/7 Operation
* Implemented an improvement of Incidents and Problem Management based on ITIL V3 guidelines
* Managed suppliers and partners around the globe (India, Brasil, China)
CoopeServidores' New Loans and Credits Platform (Costa Rica)
Managed a process improvement and development team to replace the old platform.
* Managed a team of 8+ developers, business process analysts, testers, and IT Technicians in developing and integrating the platform with client's legacy systems
* Technologies used include Oracle BPM Suite, Oracle ADF, and Oracle DB
* Technologies used include Oracle BPM Suite, Oracle ADF, and Oracle DB
Siemens - Portfolio and Technology Management (Germany)
Participated as a project management consultant for the company's global portfolio service offering.
* Project specifications, analysis, and design of the solution document
* Consultant for best practices in public transportation integrated systems
* Consultant for best practices in public transportation integrated systems
MetroCali Public Transportation Integrated Management System (Colombia)
Led a team of IT and business specialists to elaborate the response to an RFQ.
* Led a team of IT and business specialists to accomplish project specifications, budgeting, analysis, design, and planning of the proposal document for public transportation integrated software solution bidding
* IT Consultant for design, development and implementation of SGCO (operation and control management system)
* IT Consultant for design, development and implementation of SGCO (operation and control management system)
Transmetro Guatemala Public Transportation Integrated Management System (Guatemala)
Led a team of business analysts, architects, and QC engineers to design and validate the software platform.
* Led an analysis and design team for the development, integration, and deployment of Transmetro Guatemala software solution
* Managed a team of quality control engineers to test and validate the complete solution of Software and devices
* Worldwide subcontract management of software factories, public transport terminal devices, and contactless smart cards
* Managed a team of quality control engineers to test and validate the complete solution of Software and devices
* Worldwide subcontract management of software factories, public transport terminal devices, and contactless smart cards
Tarjeta Naranja's Third-Party Collections (Argentina)
Managed the development and integration of a new third-party collections platform for Tarjeta Naranja credit card.
* Business process systematization project management (estimation, analysis, design, development, testing, and deployment)
* Design and deployment of business process systematization with BPM Tools
* Microsoft Windows and Sun Solaris Systems integration using Service-Oriented Architecture implemented with Microsoft Visual Studio.Net 2003
* Design and deployment of business process systematization with BPM Tools
* Microsoft Windows and Sun Solaris Systems integration using Service-Oriented Architecture implemented with Microsoft Visual Studio.Net 2003
Education
2024 - 2024
Master's Degree in Digital Product
The Valley Business & Tech School - Madrid, Spain
2011 - 2013
Post Graduate Degree in Finance
Universidad de Belgrano - Cordoba, Argentina
2003 - 2008
Bachelor's Degree in Systems Engineering
Instituto Universitario Aeronautico - Cordoba, Argentina
Certifications
FEBRUARY 2024 - PRESENT
Digital Fundamentals Certificate in Business & Product Innovation
The Valley Digital Business School
MARCH 2020 - PRESENT
Professional Agile Leadership I (PAL I)
Scrum.org
SEPTEMBER 2019 - PRESENT
Professional Scrum Master Level I (PSM I)
Scrum.org
SEPTEMBER 2018 - PRESENT
Certified Scrum Product Owner
Scrum Alliance
SEPTEMBER 2013 - PRESENT
Certified Scrum Master
Scrum Alliance
OCTOBER 2012 - OCTOBER 2021
Project Management Professional (PMP)
Project Management Institute (PMI)
AUGUST 2010 - PRESENT
ITIL v3 Foundation Certified
OGC
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