Diego Jaime Dedacek, Project Manager in Madrid, Spain
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Diego Jaime Dedacek

Verified Expert  in Project Management

Project Manager

Madrid, Spain
Toptal Member Since
November 7, 2018

Diego is an experienced IT professional (PMP, CSPO, CSM, PSM, ITIL-F) that specializes in software project management (traditional and agile) focused on project’s teams and results. He is really passionate about improving people's skills in order to build high-performing teams to reach projects' goals with the exact mix of efficiency and effectiveness.

Project Highlights

WR Cloud Platform
Managed over three distributed scrum teams to discover, develop and maintain a proprietary edge Cloud platform focused to attend 5G services demand.
Buenos Aires' Subway Administration Platform (Argentina)
Managed the complete development of the product.
Disney Parks & Resorts Website (USA)
Managed several teams focused on the redesign, development, and maintenance of part of Disney Parks and Resorts Website.


Work Experience

Software Delivery Manager

2010 - PRESENT
Freelance Work
  • Assisted and advised leaders, managers, teams, and clients on the best use of project management (traditional and agile) disciplines and approaches within a fast-paced, high-tech environment.
  • Acted as a reference point for project and service management queries and information and, as an advocate, on best practices in project management.
  • Assisted in managing enterprise-level resource allocation, including adjustments based on emerging business or technical opportunities and challenges.
  • Managed all aspects of the projects/services: Scope, time frames, quality, costs and results, team, outsourcing, communications, risks, and integration.
  • Oversaw the management of the end-to-end delivery of multiple large/complex projects.

Delivery Manager

2018 - 2021
  • Collaborated with various experts from highly functional engineering, design, product, and QA teams in designing, developing, testing, and delivering the best digital products to commercial clients as per customer requirements.
  • Managed end-to-end client engagements and maintain productive relationships with all external and internal project stakeholders along with scheduling and facilitating project timelines to increase clients’ satisfaction level.
  • Updated top management and clients with project status as well as identify operational risks impacting the project success and take counteractive actions to achieve anticipated objectives.
  • Spearheaded entire SDLC from inception till completion, delivery, and maintenance, ensuring timely project completion within quality and budget constraints.
  • Headed daily stand-ups, sprint planning, demos, and retrospectives as well as supervised core team processes, while serving as scrum master in order to meet business requirements.
  • Worked on successful contract negotiation and renewal on multiple occasions.

PMO Manager

2015 - 2018
Grupo Prominente
  • Directed various high-performance teams from management and technical domains, such as PMs and 40+ distributed scrum team members along with mentoring experts with modern methodologies that improved individual efficiency.
  • Analyzed projects’ scope from all facets and provided strategic insights to top management to acquire or detain the project for sustaining the positive corporate image.
  • Developed mutual toolsets and established standard coding practices amongst the development team across all IT-related projects that increased the staff performance.
  • Ensured the smooth and seamless flow of business operations by devising a reasonable budget, setting targets, overseeing profit and loss processes, and forecasting and handling resources.
  • Exceeded business success and profitability targets by recruiting competent five PMP certified professionals and segmented area workforce by 100%.
  • Provided leadership expertise for the successful and timely delivery of multiple projects; 84% of the projects on time.
  • Aligned business objectives with employee efforts by formulating and implementing corporate strategies with the focus of optimizing the project delivery procedures.

PMO Manager

2014 - 2014
Ayi Group
  • Monitored the project progress, prepared necessary documentation and easy-to-view reports, and prioritized activities as per updated project plans along with coordinating with vendors and facilitating stakeholder meetings.
  • Supervised a team of five high-performing project managers along with managing a team of 25 technical experts and assigning diverse tasks as per individual capacities and specialties to achieve business targets.
  • Partnered with business and technical executives in creating and amending PMO framework and disciplines and stakeholder communication plans.
  • Navigated a team of over six cross-functional distributed PMs through all phases of project delivery along with updating professionals with project management best practices.
  • Trained 100% of the staff on modern project management techniques, optimizing individual morale.
  • Delivered 80% of the projects on time as well as amplified area workforce by 30%.

Sr Project Manager

2013 - 2014
  • Led highly functional over five distributed TLs and 40+ distributed scrum team members as well as executed productivity improvement actions after conducting individual performance assessments.
  • Completed allocated assignments and projects within promised timeframe and budget.
  • Implemented and maintained the websites for booking Disney hotels, resorts, and special offers.

Application Support Manager

2009 - 2013
Hewlett Packard Enterprise
  • Was responsible for several critical business functions and modules.
  • Worked with incidents and problem management based on ITIL good practices.
  • Managed human resources focusing on people care. Did performance evaluations.
  • Managed budgets and costs, risks, issues, action items, changes, and decisions.

Project Analyst

2008 - 2009
Hewlett Packard Enterprise
  • Handled the customer service request estimation, analyzing technical and project management work needed, costs, assumptions, and risks.
  • Executed project planning, scheduling, and monitoring.
  • Analyzed and reported project economics including costs, operational budgets, staffing requirements, resources, and risks.
  • Created and controlled project documentation including the WBS and the project plan, contributed to requirements, risk schedule, and change control.
  • Managed human resources with a focus on people care.

Project Manager

2007 - 2008
  • Served as the analysis, design, and testing team leader for the development, integration, and deployment of software solutions.
  • Oversaw worldwide subcontract management of software factories, public transport terminal devices, and contactless smart cards.
  • Served as an IT consultant for the design, development, and implementation of SGCO (Operation and Control Management System).

Project Manager

2004 - 2006
Grupo Prominente
  • Managed and coordinated business process systematizing groups (estimation, analysis, design, produce, testing, and deployment).
  • Designed and deployed business process systematizing with Pectra BPM Suite Tools.
  • Integrated Microsoft Windows and Sun Solaris Systems using SOA implemented with Microsoft Visual Studio.Net 2003.
  • Managed several projects based on precise documentation and strong customer communication.

IT Consultant

2002 - 2003
ITD - International Trade Development
  • Analyzed, designed, developed, deployed, and maintained web-based systems for International Commerce.
  • Provided customer contact and demos presentation of products and solutions.

IT Consultant

1998 - 2001
  • Provided analysis, design, development, deployment, and maintenance of web-based systems.
  • Presented demos of products and solutions.

WR Cloud Platform

Managed over three distributed scrum teams to discover, develop and maintain a proprietary edge Cloud platform focused to attend 5G services demand.

WR Cloud Platform is an open-source, production-grade distributed Kubernetes solution for managing edge cloud infrastructure. Based on the OpenStack StarlingX project, Cloud Platform represents a compilation of best-in-class open source technology that delivers the features needed to effectively deploy and manage distributed networks.

Buenos Aires' Subway Administration Platform (Argentina)

Managed the complete development of the product.

Managed a PM/SM and a team with a total of 9+ developers, testers, UX/UI and business analysts to deliver the initial launch and numerous major releases of the Buenos Aires Subway's Services Administration Platform

Technologies used include .NET, MS Team Foundation Server, JavaScript, and MS SQL Server

Disney Parks & Resorts Website (USA)

Managed several teams focused on the redesign, development, and maintenance of part of Disney Parks and Resorts Website.

* Managed 40+ developers, business analysts, technical leaders, UX/UI designers, and testers assigned to develop, enhance and maintain the website using PHP and Java
* Managed all aspects of the project/service: scope, time frames, quality, costs and results, team, outsourcing, communications, risks, integration, and contracts
* Established productivity improvement actions by the team (reorganizing, changing roles), handling hiring and termination processes
* Performed tasks of billing management.
* Managed and follow up costs and margin associated with the projects

Ally Bank's IRS Audit (USA)

Managed a distributed team (USA+Argentina) to complete the audit process and requirements.

* Led a team of four locally and remotely based IT and accounting specialists in presenting and updating information for the IRS client's audit
* Conducted pre-project consulting, managed budgets and timelines

Ally Bank Application Support Management (USA)

Managed a distributed team (USA+Argentina) in charge of enhancing and maintaining a 24/7 operation.

* Responsible of several critical core Business Functions and ad-hoc small to mid-size projects (10+ projects)
* Managed a distributed team of IT Specialist in a 24/7 Operation
* Implemented an improvement of Incidents and Problem Management based on ITIL V3 guidelines
* Managed suppliers and partners around the globe (India, Brasil, China)

CoopeServidores' New Loans and Credits Platform (Costa Rica)

Managed a process improvement and development team to replace the old platform.

* Managed a team of 8+ developers, business process analysts, testers, and IT Technicians in developing and integrating the platform with client's legacy systems

* Technologies used include Oracle BPM Suite, Oracle ADF, and Oracle DB

Siemens - Portfolio and Technology Management (Germany)

Participated as a project management consultant for the company's global portfolio service offering.

* Project specifications, analysis, and design of the solution document
* Consultant for best practices in public transportation integrated systems

MetroCali Public Transportation Integrated Management System (Colombia)

Led a team of IT and business specialists to elaborate the response to an RFQ.

* Led a team of IT and business specialists to accomplish project specifications, budgeting, analysis, design, and planning of the proposal document for public transportation integrated software solution bidding

* IT Consultant for design, development and implementation of SGCO (operation and control management system)

Transmetro Guatemala Public Transportation Integrated Management System (Guatemala)

Led a team of business analysts, architects, and QC engineers to design and validate the software platform.

* Led an analysis and design team for the development, integration, and deployment of Transmetro Guatemala software solution
* Managed a team of quality control engineers to test and validate the complete solution of Software and devices
* Worldwide subcontract management of software factories, public transport terminal devices, and contactless smart cards

Tarjeta Naranja's Third-Party Collections (Argentina)

Managed the development and integration of a new third-party collections platform for Tarjeta Naranja credit card.

* Business process systematization project management (estimation, analysis, design, development, testing, and deployment)
* Design and deployment of business process systematization with BPM Tools
* Microsoft Windows and Sun Solaris Systems integration using Service-Oriented Architecture implemented with Microsoft Visual Studio.Net 2003
2011 - 2013

Post Graduate Degree in Finance

Universidad de Belgrano - Cordoba, Argentina

2003 - 2008

Bachelor's Degree in Systems Engineering

Instituto Universitario Aeronautico - Cordoba, Argentina


Professional Agile Leadership I (PAL I)



Professional Scrum Master Level I (PSM I)



Certified Scrum Product Owner

Scrum Alliance


Certified Scrum Master

Scrum Alliance


Project Management Professional (PMP)

Project Management Institute (PMI)


ITIL v3 Foundation Certified