Diego Jaime Dedacek, Project Manager in Madrid, Spain
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Diego Jaime Dedacek

Verified Expert  in Project Management

Project Manager

Madrid, Spain
Toptal Member Since
November 7, 2018

Diego is a senior leader and technology delivery management specialist with a software engineering and senior management background. He holds certifications including PMP®, CSPO®, CSM®, PSM I™, PAL I™, and ITIL®-F. His main goal is to promote a client-centric approach to optimize outcomes. He prioritizes leveraging cutting-edge technologies to assist clients in reaching their business objectives. Building strong relationships and fostering trust between clients and teams is crucial to Diego.

Project Highlights

WR Cloud Platform
Managed over three distributed scrum teams to discover, develop and maintain a proprietary edge Cloud platform focused to attend 5G services demand.
Buenos Aires' Subway Administration Platform (Argentina)
Managed the complete development of the product.
Disney Parks & Resorts Website (USA)
Managed several teams focused on the redesign, development, and maintenance of part of Disney Parks and Resorts Website.


Work Experience

Software Delivery Manager

2010 - PRESENT
Freelance Work
  • Assisted and advised leaders, managers, teams, and clients on the best use of project management (traditional and agile) disciplines and approaches within a fast-paced, high-tech environment.
  • Acted as a reference point for project and service management queries and information and, as an advocate, on best practices in project management.
  • Assisted in managing enterprise-level resource allocation, including adjustments based on emerging business or technical opportunities and challenges.
  • Managed all aspects of the projects/services: Scope, time frames, quality, costs and results, team, outsourcing, communications, risks, and integration.
  • Oversaw the management of the end-to-end delivery of multiple large/complex projects.

Delivery Director

2023 - 2024
  • Led the delivery area, ensuring that the results of the projects were in line with our client's expectations (TCV: +1 million EUR, +10 engineers).
  • Guided and defined the training of delivery managers and other management roles in the company's different teams.
  • Aligned the company's strategy with our clients' development and project teams.

Delivery Manager

2021 - 2023
One Beyond
  • Built strong partnerships with customers and team members for business growth (NPS=9, team's mood +85% positive).
  • Formed high-performance multicultural distributed Scrum teams for delivering ad-hoc software platforms (+20 engineers).
  • Acted as a product manager, defining and evolving products, generating roadmaps, and release plans.

Delivery Manager

2018 - 2021
  • Managed end-to-end customer engagements, including successful contract renegotiation on multiple occasions (+1 million USD).
  • Oversaw the entire SDLC (Software Development Lifecycle) from inception to completion, delivering state-of-the-art projects.
  • Led (directly and indirectly) high-performance distributed Scrum teams (+20 engineers and PMs).

PMO Manager

2015 - 2018
Prominent Group
  • Managed a software development area of several high-performance scrum teams (+7 PMs and +45 developers).
  • Established commercial/operational strategy aligned with the CFO and the CCO to ensure the seamless flow of business operations (increased projects' gross margin by +15%).
  • Mentored team leads and PMs to achieve successful/timely delivery of multiple projects (+84% of the projects on time).
  • Defined and tracked OKRs to accomplish business targets at the organization level with a quarterly cadence.

PMO Manager

2014 - 2014
Ayi Group
  • Managed an area of five PMs and scrum masters in charge of carrying out software development projects.
  • Partnered with the CEO and CCO to create a commercial/operational framework to streamline solution implementations.
  • Trained 100% of the staff on modern project management and agile methodologies (100% of new projects adopted agile practices).

Senior Project Manager

2013 - 2014
  • Led five distributed scrum teams (+45 engineers) that implemented and maintained the end-consumer websites for booking Disney Hotels & Resorts and special offers.
  • Increased contract rates by 15% on two of my teams by evolving them into high-performance ones.
  • Was accountable for the teams' P&L, achieving +45% of gross margin.
  • Created a local chapter for mentoring PMs and scrum masters to achieve PMP and scrum master certifications (+5 new certificates/year).

Application Support Manager

2009 - 2013
Hewlett Packard Enterprise
  • Worked with incidents and problem management based on ITIL good practices.
  • Managed human resources, focusing on people care. Executed performance evaluations.
  • Managed budgets, costs, risks, issues, action items, changes, and decisions.

Project Analyst

2008 - 2009
Hewlett Packard Enterprise
  • Handled the customer service request estimation, analyzing technical and project management work needed, costs, assumptions, and risks.
  • Executed project planning, scheduling, and monitoring.
  • Analyzed and reported project economics, including costs, operational budgets, staffing requirements, resources, and risks.
  • Created and controlled project documentation, including the WBS and the project plan, and contributed to requirements, risk schedule, and change control.
  • Managed human resources with a focus on people care.

Project Manager

2007 - 2008
  • Served as the analysis, design, and testing team leader for the development, integration, and deployment of software solutions.
  • Oversaw worldwide subcontract management of software factories, public transport terminal devices, and contactless smart cards.
  • Served as an IT consultant for the design, development, and implementation of SGCO (Operation and Control Management System).

Project Manager

2004 - 2006
Prominent Group
  • Managed and coordinated business process systematizing groups (estimation, analysis, design, production, testing, and deployment).
  • Designed and deployed business process systematizing with Pectra BPM Suite Tools.
  • Integrated Microsoft Windows and Sun Solaris Systems using SOA and implemented with Microsoft Visual Studio.Net 2003.
  • Managed several projects based on precise documentation and strong customer communication.

IT Consultant

2002 - 2003
ITD - International Trade Development
  • Analyzed, designed, developed, deployed, and maintained web-based systems for international commerce.
  • Provided customer contact and demo presentation of products and solutions.
  • Held presales meetings with potential clients and prospects.

IT Consultant

1998 - 2001
  • Provided analysis, design, development, deployment, and maintenance of web-based systems.
  • Presented demos of products and solutions.

WR Cloud Platform

Managed over three distributed scrum teams to discover, develop and maintain a proprietary edge Cloud platform focused to attend 5G services demand.

WR Cloud Platform is an open-source, production-grade distributed Kubernetes solution for managing edge cloud infrastructure. Based on the OpenStack StarlingX project, Cloud Platform represents a compilation of best-in-class open source technology that delivers the features needed to effectively deploy and manage distributed networks.

Buenos Aires' Subway Administration Platform (Argentina)

Managed the complete development of the product.

Managed a PM/SM and a team with a total of 9+ developers, testers, UX/UI and business analysts to deliver the initial launch and numerous major releases of the Buenos Aires Subway's Services Administration Platform

Technologies used include .NET, MS Team Foundation Server, JavaScript, and MS SQL Server

Disney Parks & Resorts Website (USA)

Managed several teams focused on the redesign, development, and maintenance of part of Disney Parks and Resorts Website.

* Managed 40+ developers, business analysts, technical leaders, UX/UI designers, and testers assigned to develop, enhance and maintain the website using PHP and Java
* Managed all aspects of the project/service: scope, time frames, quality, costs and results, team, outsourcing, communications, risks, integration, and contracts
* Established productivity improvement actions by the team (reorganizing, changing roles), handling hiring and termination processes
* Performed tasks of billing management.
* Managed and follow up costs and margin associated with the projects

Ally Bank's IRS Audit (USA)

Managed a distributed team (USA+Argentina) to complete the audit process and requirements.

* Led a team of four locally and remotely based IT and accounting specialists in presenting and updating information for the IRS client's audit
* Conducted pre-project consulting, managed budgets and timelines

Ally Bank Application Support Management (USA)

Managed a distributed team (USA+Argentina) in charge of enhancing and maintaining a 24/7 operation.

* Responsible of several critical core Business Functions and ad-hoc small to mid-size projects (10+ projects)
* Managed a distributed team of IT Specialist in a 24/7 Operation
* Implemented an improvement of Incidents and Problem Management based on ITIL V3 guidelines
* Managed suppliers and partners around the globe (India, Brasil, China)

CoopeServidores' New Loans and Credits Platform (Costa Rica)

Managed a process improvement and development team to replace the old platform.

* Managed a team of 8+ developers, business process analysts, testers, and IT Technicians in developing and integrating the platform with client's legacy systems

* Technologies used include Oracle BPM Suite, Oracle ADF, and Oracle DB

Siemens - Portfolio and Technology Management (Germany)

Participated as a project management consultant for the company's global portfolio service offering.

* Project specifications, analysis, and design of the solution document
* Consultant for best practices in public transportation integrated systems

MetroCali Public Transportation Integrated Management System (Colombia)

Led a team of IT and business specialists to elaborate the response to an RFQ.

* Led a team of IT and business specialists to accomplish project specifications, budgeting, analysis, design, and planning of the proposal document for public transportation integrated software solution bidding

* IT Consultant for design, development and implementation of SGCO (operation and control management system)

Transmetro Guatemala Public Transportation Integrated Management System (Guatemala)

Led a team of business analysts, architects, and QC engineers to design and validate the software platform.

* Led an analysis and design team for the development, integration, and deployment of Transmetro Guatemala software solution
* Managed a team of quality control engineers to test and validate the complete solution of Software and devices
* Worldwide subcontract management of software factories, public transport terminal devices, and contactless smart cards

Tarjeta Naranja's Third-Party Collections (Argentina)

Managed the development and integration of a new third-party collections platform for Tarjeta Naranja credit card.

* Business process systematization project management (estimation, analysis, design, development, testing, and deployment)
* Design and deployment of business process systematization with BPM Tools
* Microsoft Windows and Sun Solaris Systems integration using Service-Oriented Architecture implemented with Microsoft Visual Studio.Net 2003
2024 - 2024

Master's Degree in Digital Product

The Valley Business & Tech School - Madrid, Spain

2011 - 2013

Post Graduate Degree in Finance

Universidad de Belgrano - Cordoba, Argentina

2003 - 2008

Bachelor's Degree in Systems Engineering

Instituto Universitario Aeronautico - Cordoba, Argentina


Digital Fundamentals Certificate in Business & Product Innovation

The Valley Digital Business School


Professional Agile Leadership I (PAL I)



Professional Scrum Master Level I (PSM I)



Certified Scrum Product Owner

Scrum Alliance


Certified Scrum Master

Scrum Alliance


Project Management Professional (PMP)

Project Management Institute (PMI)


ITIL v3 Foundation Certified



Slack, Google Docs, Jira, Microsoft Project, Zoom, Microsoft Team Foundation Server, TFS, GitHub, Visual Studio .NET, Oracle SOA Suite, VirtualBox, Atlassian

Industry Expertise

Software, Banking & Finance, Transportation & Shipping, Entertainment & Leisure


Agile, Agile Project Management, Waterfall Development, Waterfall Delivery, Kanban, Scrum, BPMN, Service-oriented Architecture (SOA), Agile Product Management, Azure DevOps


Windows, Azure, iOS, Android, Docker, OpenStack


Software Engineering, Software Development, Distributed Team Management, Project Management Office (PMO), ITIL V3 Foundation Certified, Service Delivery Management (SDM), Scrum Master, Microsoft 365, Project Management Professional (PMP), Freelancing, Project Management, Project Scheduling, Schedule Optimization, Scheduling, Engineering, Systems Engineering, Software Development Lifecycle (SDLC), Project Planning, Agile Product Delivery, Budgeting, Budget Controls, Global Team Management, Waterfall Methodology, Agile Program Management, Governance, Stakeholder Management, P&L Management, P&L Forecasting, Program Management, Digital Transformation, Business Strategy, Business Process Automation, Software as a Service (SaaS), Finance, SaaS, Scheduling Tools, Process Improvement, Estimation & Planning, Certified ScrumMaster (CSM), Sprint Ceremonies, IT Service Management (ITSM), Discovery, PMO, Certified Scrum Product Owner (CSPO), Cloud Computing, Product Discovery, Product Design, Minimum Viable Product (MVP), Projects, Human Resources (HR), Product Management, Cloud, Objectives & Key Results (OKRs), BPM, Team Mentoring, PHP, Java, Remote Support, Team Management, Edge Computing, Containers, Kubernetes, New Products, Digital Product Management, Digital Product Development, Project Finance, Finance Reports, Profit & Loss (P&L), P&L Analysis, Software Design, Information Technology, Information & Communications Technology (ICT), Product Innovation, Product Strategy, IT Strategy, IT Governance, Web Design, IT Projects

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