Dragana Covic Jovanovic, Project Manager in Makarska, Croatia
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Dragana Covic Jovanovic

Verified Expert  in Project Management

Project Manager

Makarska, Croatia
Toptal Member Since
February 19, 2021

Dragana is a Certified Scrum Master and project manager with a technical background and a master's degree in computer science. She has 12 years of work experience in IT companies in the health and financial sectors and in a digital marketing agency. She has extensive experience in both Waterfall and Agile methodologies, has managed strategic projects, led large agile and non-agile international teams, and served as a scrum master in Agile reorganizations of two large companies.

Work Experience

Project Manager

2013 - 2021
  • Served as a scrum master, facilitated and supported all Scrum events, coached the team and stakeholders on Agile practices and principles, ensured the team adheres to the Scrum framework, and resolved impediments.
  • Acted as the product owner for a solution for assisted reproduction clinics, defining the requirements with the client and managing the implementation of the product.
  • Worked with clients, subject matter experts, and technical leads to analyze business needs.
  • Led all of the activities related to project planning, scope management, and time estimation.
  • Supported the client and led the user acceptance testing and validation activities.

Freelance Project Manager

2018 - 2020
FIT Digital
  • Managed Agile and Waterfall projects involving digital marketing and website design.
  • Analyzed business needs in collaboration with clients and technical experts.
  • Led all of the activities related to project planning, estimation, and risk management.
  • Supported the client during the user acceptance tests and managed the verification and validation process.

Consultant Project Manager

2013 - 2020
Nets A/S
  • Served as the scrum master for the pilot team during the Agile reorganization of the company.
  • Hosted scrum ceremonies and coached teams and product owners in Agile methodologies and the Scrum framework.
  • Led all of the activities related to project planning, risk, and change management on strategic international projects, involving managing multiple internal teams and external vendors.
  • Managed stakeholders and communication of project progress, issues, and risks across all levels of the organization.
  • Managed Waterfall and Agile software development projects for global clients and web application products for internal and external clients.
  • Spearheaded the company-wide implementation of a project and change management tool, which included the integration with existing systems and import of historical data.

Software Engineer

2009 - 2013
Ericsson Nikola Tesla d.d.
  • Served as a software engineer on the development of the web and mobile application for remote patient monitoring.
  • Acted as the scrum master of the pilot team for the successful Agile reorganization of the company.
  • Managed the development team and deliverables as the development project manager.
  • Led validation and verification as well as user acceptance testing, pilots, and customer support.

Scrum Master at a Financial Technology Company

Served as a scrum master for multiple teams, including a pilot team for Agile transformation.

As a scrum master for the pilot Scrum team, I had the opportunity to be part of the Agile transformation of the company and take part in the extensive on-the-job training provided by expert coaches for the duration of the pilot.

I hosted and facilitated Scrum ceremonies, coached teams and product owners in Agile methodologies and the Scrum framework. I exercised servant leadership with a focus on removing impediments preventing the team from achieving the sprint goal.

High Availability and Disaster Recovery Implementation

Managed the implementation of the high availability (HA) and disaster recovery (DR) project for a financial technology company.

Led the project with over 20 multidisciplinary team members working on the complex issue of ensuring the high availability of all the crucial systems used in the company and production of alternate sites to secure business continuity in case of a disaster.

Development of Card Personalization Solution and Client Migrations

Led the development of a new card personalization solution and facilitated the migration of more than 15 clients to the new environment.

Managed the international team of over 20 team members working on developing a card personalization solution for a financial technology company. Worked with clients in order to organize user acceptance tests, pilots, and migrations to the new system.

Implementation of Portfolio and Project Management Tool

Managed the implementation of HP Project and Portfolio Management (HP PPM) tool for over 400 users, integration with existing applications, and migration of data from previously used tools for time tracking and change management.

Facilitated the definition of requirements for customization of the tool, managed the process of integration and import of historical data. Organized the user acceptance and pilot testing, training sessions for the user, and creation of the user guides for each customized role.

3D Secure 2.0. Adaptation

Led the adaptation of the authentication protocol for online transactions, 3D Secure 2.0.

Managed the project of adaptation of 3DS 2.0, involving development activities, certification with card schemes, customization for clients, user acceptance, pilot testing, and migrations, which were to be performed under strictly regulated deadlines.

Carpusoft In Vitro Fertilization Database

Served as the product owner of the Carpusoft In Vitro Fertilization database, a solution for clinics for assisted reproduction.

Managed the requirements analysis, planned and prioritized the feature backlog to ensure work focuses on those with maximum value. Defined the product vision, roadmap, and growth opportunities and researched and analyzed the market. Managed the validation of the product and supported the customer during the implementation process.

Ericsson Mobile Health

Served as a scrum master, development project manager, and software engineer to develop the remote patient monitoring solution, Ericsson Mobile Health.

Managed the development team, coordination with external vendors, and validation and verification during the development of the web and mobile applications used for the remote monitoring of patients.

The team working on the solution was the pilot team for the successful Agile transformation of the company. I had the opportunity to serve as the scrum master and be a part of the Agile adaptation.
2003 - 2008

Master's Degree in Computer Science

Faculty of Electrical Engineering and Computing, University of Zagreb - Zagreb, Croatia


Professional Scrum Master Level I (PSM I)



Oracle Certified Professional, Java SE 6 Programmer



Cambridge English: First (FCE)

University of Cambridge


HP Project and Portfolio Management (PPM), Microsoft Team Foundation Server, Microsoft Project, Google Docs, Trello, Jira, Excel 2016


Scrum, Agile Leadership, Agile, Agile Project Management, Change Management, Waterfall Development, Agile Workflow, Requirements Analysis



Industry Expertise

Banking & Finance, Climate Change, Digital Marketing, Digital Agencies


Project Management, Certified ScrumMaster (CSM), Project Planning, Scrum Master, Project Reporting, IT Projects, IT Project Management, IT, Client Presentations, PSM-1, Scrum Coaching, Risk Management, Agile Coaching, Risk Assessment, Agile Transformation, Healthcare IT, Software as a Service (SaaS), Technical Project Management, Fintech, Excel 2013, Languages, Scrum Product Owner, Java, Validation, Verification, Product Owner, Agile Sprints, Project Management Office (PMO), Project Budget Management, Reporting, Web Project Management, Mobile/Web Project Management, User Requirements, Health IT, Startups, Budget Management, Project Lifecycle, Project Finance, Resource Management, Vendor Management, Apps

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