Emmylou Ferry, Project Manager in Totnes, United Kingdom
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Emmylou Ferry

Verified Expert  in Project Management

Project Manager

Location
Totnes, United Kingdom
Toptal Member Since
October 18, 2022

Emmylou is a project manager focusing on rapid application delivery and Agile transformation. With a background in teaching and coaching, Emmy has built project teams and worked with B2B clients and the government, telecommunications, education, IT, and environmental sectors. Emmy has implemented ERP systems and facilitated SAFe ceremonies. She prides herself in getting the most out of teams during periods of change by instilling a transparent and collaborative approach to problem-solving.

Project Highlights

Data and Analytics Service at UK Government Department
Transformed squads to deliver according to a user-focused framework.
Agile Consultant at Dutch Telecommunications Company
Designed and launched Agile, Digital Acceleration Cluster within the B2B department of a leading Dutch telecommunications company.
Asset Management Application at Leading Infrastructure and Defense Company
Served as a scrum master and developer to design, build, and launch an asset management application.

Expertise

Work Experience

Senior Delivery Manager

2020 - 2021
UK Government
  • Joined the team as a delivery manager and was promoted to senior delivery manager within six months responsible for the delivery of a complex, multi-system, three-year deliverable.
  • Led and motivated five multidisciplinary teams of contractors, consultants, and civil servants.
  • Improved the way of working to put users at the center of decision-making by embedding user researchers, service designers, and agile practices into technical teams.
  • Guided teams to organize and plan their work, ensuring they delivered features to multiple products in an integrated fashion.
  • Identified and communicated risks, issues, dependencies, and blockers internally within teams and externally and upward to senior management.

Senior consultant

2017 - 2020
First Consulting
  • Developed a broad and deep understanding of the digital delivery, specifically through Product, Technology, People, Process and Data and Insight.
  • Led in the creation of proposals for digital transformation projects in the legal sector, and Utilities.
  • Through both Scrum Master and Agile Coaching roles on different projects I developed a deep understanding of Agile frameworks (e.g. Scrum, Kanban, Lean and SAFe), and the pros and cons of implementing these in different industries and teams.

IT Training Consultant

2016 - 2018
Optimum Technology Transfer
  • Collaborated with clients in the public, private, and third sectors to understand key business processes while implementing Enterprise Resource Planning (ERP) systems.
  • Met with subject matter experts, implementation partners, and end users to collect accurate and relevant information on current and planned business processes.
  • Created clear, end-user-friendly lesson plans, workshops, reference guides, and e-learning to assist end-users in adjusting to the change of new systems.
  • Developed knowledge of various workstreams, including HR, finance (general ledger, accounts payable, fixed assets, accounts receivable), and procurement.

ICS Team Leader (Voluntary)

2016 - 2016
Challenges Worldwide
  • Managed a cross-cultural team of 36 UK and Ghanaian voluntary business consultants.
  • Led the team to provide consultancy support to 18 SMEs across Accra.
  • Worked in various sectors, including agriculture, renewable energy, crafts, and cosmetics.
  • Planned and delivered weekly Chartered Management Institute (CMI) lessons to the team.

Communications and Learning Support Officer

2015 - 2016
Challenges Worldwide
  • Developed and executed external communications plan.
  • Provided administrative support to over 200 learners across eight countries, each at varying stages of completing the Chartered Management Institute’s (CMI) Certificates in Professional Consultancy.
  • Served as part of the monitoring and evaluation teams to analyze the value of learning streams and the use of donor funding for this.

Data and Analytics Service at UK Government Department

Transformed squads to deliver according to a user-focused framework.

Spearheaded the delivery of multiple product features for multi-system analytics service. Led and motivated five multidisciplinary teams of contractors, consultants, and civil servants. Maintained a product plan that integrated more detailed plans from each delivery team. Guided teams to organize and plan their work, ensuring they delivered features to multiple products in an integrated fashion. Significantly improved the way of working to put users at the center of decision-making by embedding user researchers, service designers, and agile practices into technical teams. Identified and communicated risks, issues, dependencies, and blockers internally within teams and externally and upward to senior management.

Agile Consultant at Dutch Telecommunications Company

Designed and launched Agile, Digital Acceleration Cluster within the B2B department of a leading Dutch telecommunications company.

Collaborated with the data governance squad to implement data stewardship and custodian roles. Careful management of stakeholders was required in designing new processes for dependency mapping, data management, and sales force service desk and positioning this squad between the marketing, products, and sales teams at this major telecommunications provider.

Scrum Master at Leading Environmental Consultancy

Scrum Master to a squad of six developers as a part of a wider Agile Scrum Capability build at a leading global environmental consultancy.

Oversaw and supported the development team in the rapid, agile delivery of applications from opportunity through refinement phases, prioritization, release, and roll out. Management of multiple stakeholder groups to aid the prioritization of cross-department requirements. As a scrum master, I worked within the Scrum framework to facilitate agile ceremonies (often with remote teams), tackle impediments, and coach the team in the positive principles of Agile. Designed and delivered training sessions to in-house developers, scrum masters, and product owners to ensure the sustainability of the agile capability.

Bookings System for Major UK-based Charity

Designed and rolled out a training program for 150 end users to use a new booking system.

Carried out several knowledge transfer sessions to map the key booking processes as part of the new booking system. Created clear, end-user-friendly reference guides, quick cards, and e-learning. Trained five IT training consultants to deliver lesson plans across the UK to coach teams using the new booking system.

Asset Management Application at Leading Infrastructure and Defense Company

Served as a scrum master and developer to design, build, and launch an asset management application.

Guided the design and delivery of an asset management application for use in four workstreams. Redesigning and optimizing technical processes were crucial to delivering a complex application with multiple external integrations. As a developer and then scrum master, I led demonstrations, facilitated process redesign workshops, led requirements gathering workshops, and coached the newly agile team in the framework's principles. I communicated issues and risks in regular reports to multiple stakeholder groups. I used Jira to manage sprint capacity and allocate development tasks throughout the team.
2010 - 2015

Master of Arts Degree in Philosophy

University of Edinburgh - Edinburgh, Scotland

Collaboration That Works

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