Garfield Ying, Project Manager in Hong Kong, Hong Kong
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Garfield Ying

Verified Expert  in Project Management

Project Manager

Location
Hong Kong, Hong Kong
Toptal Member Since
December 5, 2023

Garfield is an experienced Agile practitioner with a proven track record of partnering with teams and organizations to achieve greatness. As a scrum master, Agile delivery lead, and Agile coach, he is passionate about leading Agile transformations, building high-performing teams, and adopting Agile practices to increase business satisfaction and staff engagement. Garfield's expertise is backed by multiple certifications, including CTC from Scrum Alliance, ICF-ACC, and LEGO Serious Play.

Project Highlights

Mobile Banking | Investment Fund Revamp
Helped the PBWM investment team increase the investment fund's transaction value by 1,235% YoY and the number of subscriptions by 96% YoY.
Business Lending | Auto Approval
Provided support to the business banking lending team that aimed to improve the average credit approval time, reducing it from four weeks to two weeks in the initial three months.

Expertise

Work Experience

Agile Coach

2023 - PRESENT
AIA Co., Ltd (Hong Kong)
  • Conducted Agile maturity assessments to verify the teams' level of Agile adoption and understand their maturity. Then, I facilitated review sessions to identify improvement items and determine the corresponding supports.
  • Handled the observation assessment of teams in the Tribe IT department regarding culture, product, structure, process, and technology with recommended practices and a coaching plan for improving the corresponding Agile maturity.
  • Coached business Agile teams on adopting Agile practices, implemented OKRs, used Jira for transparency, and leveraged Confluence for effective knowledge sharing.
  • Organized brown bag sessions, away days, Agile training, and workshops to promote the adoption of the Agile way of working.

Agile Coach

2021 - 2022
Why Innovation
  • Collaborated with senior management, department heads, and key project members to provide recommendations on how to support strategic project teams in adopting the Agile way of working.
  • Built and led cross-functional strategic project teams and improved collaboration, operations, performance, and effectiveness with various business stakeholders by embracing the Agile mindset to execute business strategies on budget and time.
  • Hosted and facilitated review and retrospective events for the leadership and department teams to improve the company and project situation.
  • Conducted Agile, innovation, and leadership workshops for HKPC, HKSTP, Edenred, and TABF, empowering participants to apply design thinking and Agile delivery methodologies to their projects and products.
  • Implemented a team health assessment to help project teams improve their performance.

Agile Coach

2019 - 2022
China CITIC Bank International
  • Led three Agile teams operating under two tribes in using design thinking processes to investigate solutions. This improved customer experience and enhanced the alignment of business strategies and product vision with concrete measurements.
  • Facilitated project planning sessions to create a high-level roadmap with identified business and technical risks, resources, and budget forecasting.
  • Conducted Agile training, user story writing, Agile games, and team building activities leveraging Jira and Confluence usage to accelerate the adoption of Agile practices within teams to improve effectiveness and efficiency.
  • Established the improvement process management board and workflow to track cross-squad initiatives and benefits and handle cross-department impediments.
  • Coached teams to pitch business cases to senior management.

Project Manager (Agile Coach)

2018 - 2019
Hang Seng Bank
  • Influenced a project sponsor and key stakeholders to actively engage with the development team, promoting collaboration and teamwork and consequently resolving most minor design and usage issues in a sprint rather than during sprint review sessions.
  • Facilitated project planning sessions to create a high-level roadmap with identified business and technical risks.
  • Promoted the system enhancement team members' collaboration, enabling them to deliver business value through established events and the use of Kanban boards on Jira.
  • Co-organized and co-facilitated management trainee meetups, scrum master meetups, and online and offline sharing events to convey the learning of Agile adoption.
  • Conducted 30+ customized Agile awareness training and Jira workshops and trained 300+ HK and GZ colleagues and management interns.

Front-end Development Associate Manager

2017 - 2018
Accenture Interactive
  • Provided consultation on scrum projects regarding team collaborations and processes.
  • Estimated the project size and arranged resources on the client's RFP and change requests.
  • Provided technical training to improve the team's capability for different projects.

Assistant Project Manager

2013 - 2017
Cherrypicks
  • Provided consultation and implemented the total solutions for the clients and project teams regarding project management, business requirements, system architecture, software development, testing strategy, delivery control, and system support.
  • Facilitated the cross-functional teams to improve the delivery processes through pair-programming, delivery process streamlining, solution consultation, technical mentoring and sharing code ownerships for keeping the quality of delivery.
  • Collaborated with the clients to minimize the risks through frequent deliveries and catch-up to grasp the issues on time. The CCBA Post-Login Mobile Banking project was completed by a team with 15 members in nine months with only ten production bugs.
  • Coached and mentored the team members to engage in the project and work out their best results. The leave rate during the project was less than 10% in the teams.

System Analyst

2009 - 2013
TAL Apparel Limited
  • Developed the systems and applications: an order routing system, quotation system, and customer forecasting system.
  • Collected and documented requirements from business users and broke them down into user stories.
  • Worked with the PO to manage the changes based on the business priority and complexity.
  • Developed prototypes to validate the understanding of requirements.
  • Designed the system architecture and workflow to provide complete solutions under company compliance.
  • Coached and mentored team members on technical solutions to deliver high-quality systems.
  • Provided user manual and training on the new systems to collect feedback.

Edenred | Innovation Culture Program

Received an overall satisfaction rating of 8.83/10, with 100% of the participants expressing their willingness to do the program again.

As a trainer and pitch advisor, I:
• Co-conducted six online innovation workshops, each lasting two hours, to support 10 teams in creating business cases to improve company operations.
• Provided coaching to five teams on effective pitching techniques, guiding them on what and how to pitch their cases to senior management.
• The program received an overall satisfaction rating of 8.83/10, with 100% of participants keen to do the program again.

Insurance Strategic Projects | Sales Straight-through Process & Claims Automation

Enhanced team performance as projects began to be delivered on time, within budget, and with accepted quality. Additionally, the Agile recommendation rate was 7.28/10 as the team recognized that communication and collaboration had greatly improved.

As an Agile coach, I:
• Conducted approximately 15 interview sessions with senior management, project managers, and business representatives to gain insights into the current Agile adoption in project management.
• Facilitated a team formation workshop for project team members to help them understand the dependencies and improve relationships.
• Built and coached four Scrum teams to work on requirements and deliver within the fixed timeline.
• Co-worked with two business, two IT, and three vendor project managers to keep the project moving forward in terms of budget, time, scope, and quality.
• Reported to the steering committee on the success and impediments in Agile adoption.
• Facilitated all Scrum events to improve trust and collaboration among team members and key stakeholders.
• Conducted a Scrum master lift-up training to help lead the team in Agile.

Pharma Agile Transformation

Promoted review and retrospective sessions that contributed to the understanding that effective communication and support from the leadership team were vital to success. An organization improvement backlog was established to manage the initiatives.

As an Agile coach, I was crucial in facilitating numerous review and retrospective sessions for both the business and leadership teams. Here are the outcomes of these sessions:

Quarterly review and retrospective sessions for seven business teams:
• The need for team building was raised as the relationships between the team members were identified as not being well developed.
• Collaboration and support from the leadership team were found to lack a clear definition.
• Knowledge sharing was recognized as an area that needed improvement to enhance mutual support.

Quarterly review and retrospective sessions for the leadership team:
• The team decided to stop working on individual pillars.
• Impediments were raised, and strategies for removing them were defined.
• Supporting the transition period was a focal point.

Review and retrospective sessions with the leadership team and all seven business teams:
• Identified top-prioritized items to support all seven teams at the organizational level.
• The core need identified by the seven team members was appropriate rewards and appreciation.
• The leadership team members recognized that they must communicate and support the teams more closely.

Mobile Banking | Investment Fund Revamp

Helped the PBWM investment team increase the investment fund's transaction value by 1,235% YoY and the number of subscriptions by 96% YoY.

As an Agile coach, I successfully facilitated the following activities:
• Conducted design thinking processes to identify improvement areas, including a) fund comparison, b) simplifying the 3-step investment transaction process, c) identifying trending fund categories, and d) addressing just-in-time login interruption.
• Facilitated a planning session to coach the team on scope prioritization, defining project timelines, and creating expected outcomes in KPI format.
• Six months after release, the number of subscription counts increased by 96% YoY, and the fund's transaction value increased by 1,235% YoY.

Business Lending | Auto Approval

Provided support to the business banking lending team that aimed to improve the average credit approval time, reducing it from four weeks to two weeks in the initial three months.

As an Agile coach, I successfully performed the following tasks:
• Facilitated design thinking processes to uncover the needs of non-directly contacted customers.
• Performed a value-stream mapping to identify areas for improvement in the business lending process.
• Conducted a project retrospective with the IT project team and evaluated the form of collaboration.
• After release, the best record of the business lending process was one week, with no instances exceeding two weeks.

Mobile Banking | Greater Bay Area Customer

Assisted the PBWM GBA team in achieving a substantial increase in the number of monthly accesses to investment information, going from 10+ to 1,000+ in the first six months.

As an Agile coach, I:
• Facilitated design thinking processes to identify strategies to attract GBA customers to use the inMotion app during the onset of the COVID-19 pandemic, especially when the border was closed.
• Led a planning session to coach the team on scope prioritization, defining the project timeline, and establishing expected outcomes in KPI format.
• After release, the number of active users increased by 193% YoY.
2012 - 2015

Master's Degree in Software Technology

The Hong Kong Polytechnic University - Hung Hom, Hong Kong

2000 - 2003

Bachelor's Degree in Computer Science

Hong Kong Baptist University - Kowloon Tsai, Hong Kong

MARCH 2023 - PRESENT

Associate Certified Coach (ACC)

International Coaching Federation

FEBRUARY 2023 - PRESENT

Certified Team Coach (CTC)

Scrum Alliance

SEPTEMBER 2021 - PRESENT

Certified Facilitator in LEGO SERIOUS PLAY Methods

Strategic Play Global

MARCH 2021 - PRESENT

Certified LeSS Practitioner

The LeSS Company

AUGUST 2020 - PRESENT

Certified Agile Leadership for Organizations (CAL-O)

Scrum Alliance

AUGUST 2020 - PRESENT

Certified Agile Leadership for Teams (CAL-T)

Scrum Alliance

AUGUST 2020 - PRESENT

Certified Agile Leadership Essentials (CAL-E)

Scrum Alliance

JULY 2020 - PRESENT

Team Kanban Practitioner (TKP)

Kanban University

JUNE 2020 - PRESENT

Certified Scrum Professional-ScrumMaster (CSP-SM)

Scrum Alliance

FEBRUARY 2020 - PRESENT

Foundation Workshop

Management 3.0

DECEMBER 2019 - PRESENT

Advanced Certified ScrumMaster (A-CSM)

Scrum Alliance

MAY 2019 - PRESENT

Certified Scrum Product Owner (CSPO)

Scrum Alliance

JUNE 2018 - PRESENT

Project Management Professional (PMP)

Project Management Institute (PMI)

JUNE 2017 - PRESENT

Certified Scrum Master

Scrum Alliance

Tools

Trello, Jira, Confluence, Zoom, Miro, Canva

Platforms

Java EE, Enterprise Resource Planning (ERP)

Paradigms

Agile Project Management, Agile Software Development, Team Development, Scrum, Design Thinking, Agile Leadership, Change Management, Kanban, Agile, DevOps, Penetration Testing

Other

Microsoft 365, Microsoft Teams, Agile Software Testing, Software Development, Scrum Master, Project Management, Backlog Management, Team Dynamic, Agile Coaching, Agile Transformation, Cross-functional Collaboration, Cross-functional Team Leadership, Team Building, Coaching, Retrospective Techniques, Sprint Retrospectives, Training & Training Content Development, Empathy Mapping, User Journey Maps, Product Management, HTML5, CSS3, Team Management, Software Development Management, High Code Quality, Information Logistics, eCommerce, Product Owner, Product Ownership, Workshop Facilitation, Empowerment, Microsoft Forms, Survey Design, Value Stream Mapping, Impact Mapping, Product Roadmaps, Objectives & Key Results (OKRs), Scaled Agile Framework (SAFe), Business Agility, Angular, JavaScript, Web Security, Change Leadership, Organizational Design, Strategy Development, Pitch Deck Consultant, Business Solutions, Project Consultation, Resource Management, Spring Boot, Mobile Applications, Hibernate

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