Genma Campos Muñoz
Verified Expert in Project Management
Project Manager
Valencia, Spain
Toptal member since March 21, 2022
Genma is a high-performance manager with 14+ years of experience working with national and international well-established companies and startups. She is highly skilled in streamlining operations, continuous process improvement, and cross-functional collaboration, even in challenging environments. Being a performance and problem-solving-oriented professional with a keen eye for detail, Genma excels in project management, dealing with budgets, scheduling, and business development.
Project Highlights
Expertise
- Agile
- Atlassian
- IT Strategy
- Office 365
- Operations
- Scrum Master
- Team Management
- Web Project Management
Work Experience
Head of Operations
Imagine Montessori School
- Managed and led the services and work functions to align critical processes with the organization and compliance goals.
- Developed and grew staff competencies by enrolling the team in professional development actions. Implemented and supported specific training for various job roles.
- Drove operational improvements, which resulted in savings and profit margins improvement.
Senior Project Manager
Simple KYC
- Oversaw the portfolio of projects to support teams, report progress, increase collaboration and communication transparency, and influence positive outcomes for key stakeholders.
- Provided outstanding service to clients through effective communication and trust-building strategies.
- Spearheaded the ideation and implementation of management, requirements gathering, development, and testing processes, achieving cost reduction and resources optimization.
Enterpreneur
Demium
- Integrated the Demium team in Valencia after winning the 48-hour hackathon (non-stop and over the weekend) as a team.
- Strengthened my resilience and learned new areas such as marketing, innovation, finance, and investment.
- Prepared a pitch elevator based on business modeling, roadmap, etc., and learned to think out of the box.
Manager
Accenture
- Orchestrated projects within strict timeframes and budget constraints, solving complex problems and working closely with senior leaders.
- Developed executive presentations and reports to provide key stakeholders with updates on progress and roadblocks.
- Drove team success through a shared vision and recognition of quality performance.
Project History
NAB SKYC Integration Project
https://www.simplekyc.com/Managed the delivery of a key due diligence digitalization project, strengthening the relationship with a diamond client and achieving cost reduction and resource optimization.
• New processes definition and the improvement of the existing ones
• Requirements gathering in terms of as-is specifications and to-be proposals
• Testing definition and execution
• Quality assurance
Aconcagua Mergers and Acquisitions Project
Achieved 25% of savings in data center costs (€0.8 million), 10% in contact center costs (€1.4 million), and 21% savings in FTE (2.2M€) in a M&A project.
• Define a strategic plan for the M&A
• Define synergies and KPIs related to applications, infrastructure, personnel, and providers
• Identify potential savings on the technical infrastructure redesign, operations engineering, and tech and support teams resize
BBVA Contact Center
Implemented the BBVA's call center infrastructure, enabling optimal in-house services management.
• Team management
• Project management and economics
• Proposals for new opportunities
• Sizing and management of platform delivery
• Business process design
• Requirements gathering as-is >> to-be
• Functional design and applications development
• Prepare and provide training
Education
Master's Degree in Business Administration (MBA)
IE Business School - Madrid, Spain
Engineer's Degree in Computer Engineering
Polytechnic University of Valencia (UPV) - Valencia, Spain
Certifications
Certified Scrum Master
Scrum Alliance
Skills
Tools
Google Sheets, Jira, Atlassian, Confluence, Trello, Slack, Office 365, Odoo, Zoom
Paradigms
Agile Delivery, Requirements Analysis, Agile, Scrum, Agile Project Management, Change Management, Testing
Platforms
Zoho CRM
Other
Google, IT Consulting, Project Management Office (PMO), Project Management, Operations, Web Project Management, Scrum Master, User Stories, Web Applications, Feature Backlog Prioritization, Engineering, Computer Science, Programming, Financial Accounting, Strategy, Supply Chain, Marketing, Economics, Financial Management, Costing, Team Management, Event Operations, P&L Forecasting, IT Strategy, Delivery, Altitude Unified Customer Interaction (uCI), Know Your Customer (KYC), Fintech, Mergers & Acquisitions (M&A), Data Center Infrastructure, IT Operations Management (ITOM), IT Projects, Entrepreneurship, Finance, New Products, Databases
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