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Goran Bokun

Goran Bokun

Osijek, Croatia
Member since April 30, 2018
Goran has worked at both large corporations and small startups, as a developer, consultant, and project and product manager. He has coordinated both small and complex projects in both resource-starved and glutted environments. He specializes in ERP, billing, CRM, integration, prepaid energy, localization, and compliance projects.
Goran is now available for hire
Project Highlights
Expertise
  • Agile Project Management
  • Product Management
  • Project Management
  • Scrum
  • Telecommunications
  • eCommerce
Education
Employment
  • Product Manager
    2018 - PRESENT
    Advisera
    • Led the development of Conformio, a compliance and cybersecurity platform for small and medium-sized businesses.
    • Defined product strategy.
    • Transformed the development process.
    • Created product roadmaps based on strategic direction and regular contact with clients.
  • Project Manager
    2017 - 2018
    Inchoo
    • Managed eCommerce projects on the Magento platform.
    • Trained junior PMs.
    • Provided pre-sales and project consulting.
    • Defined company-wide PM processes and practices as part of Agile transformation.
    • Participated in marketing and sales activities.
  • Product Manager
    2014 - 2017
    Siemens Convergence Creators
    • Managed products in billing bystems, indoor positioning (localization services), smart energy (prepaid systems), and mobile money (e.g., toll payments).
    • Created budgets, roadmaps, and plans, leading dislocated teams and being involved in the design of solution architecture.
    • Took over the product in a difficult situation and prepared and executed a successful pilot project.
    • Successfully planned and executed the transition of the product line with several parallel running projects from offshore to nearshore location while reducing the R&D costs by more than 25%.
  • Director of Product and Technology
    2013 - 2014
    Farmeron
    • Handled all operational aspects of the company, including business plans, product development, technology strategy, resource management, team development, customer contacts, and partner development.
    • Grew the company from 5 to over 30 employees in two years and drove the development of processes and organizational structure change that made Farmeron fit, fast, and flexible.
    • Established a development process that reduced the bug backlog by 90%, doubled the planning window, and increased the feature delivery date reliability to almost 100%.
    • Established an employee onboarding process that reduced the time to productivity for new employees from months to two weeks.
    • Steered development of the Farmeron product to successfully combine both the simplicity and ease of use with complex enterprise-grade capabilities: two-fold increase of paying customers and increased satisfaction of customers, both small family farms and large enterprises.
  • Consultant, Project Manager
    2008 - 2013
    Siemens IT Solutions and Services
    • Consulted on presales and business activities for CRM, integration, ERP, BRM, and SOA.
    • Worked with TIBCO and Oracle technologies, performing business and system analysis, EAI and SOA architecture, consulting, and requirements engineering.
    • Led a team of 30 people located in four cities and two countries; took care of planning, resource allocation, competency management, and all other issues related to the team.
    • Trained requirements engineering team members and junior project managers.
    • Took over the ailing and disorganized SOA team (three out of four key persons left to a competitor, clients were unhappy and the team morale was low). Within a year, the client list was increased by 200%, the team was enlarged by 50%, know-how and expertise improved, and more than ten projects were successfully finished.
  • Developer, Application Lead
    2004 - 2008
    Siemens Program and System Engineering
    • Developed Java code and led projects around the world.
    • Led application operations, responsible for product, coaching of project leaders, and managing the team (5-10 people).
    • Saw over 50% growth in served subscribers over a period of 18 months for the application under my leadership.
    • Handled more than $10 billion worth of vouchers stored in and managed by VoMSXpress in installations worldwide.
  • Research and Teaching Assistant
    2001 - 2003
    University of Osijek
    • Taught courses in computer science, probability, and statistics.
    • Working on projects in applied mathematics.
    • Published two papers in numerical mathematics and statistics.
Project History
  • Centralized VoMS
    Led the implementation of a high-performance and secure centralized voucher management system at a telecom in southeast Asia.

    A large telecom in southeast Asia wanted to replace their legacy disjointed voucher management systems with a modern, high-performing system. Part of the challenge was technical and organizational: build a new system with required performance and organize a seamless migration from the old systems. But the biggest challenge was political: in-house voucher fraud was a problem at the client, and different departments had hidden agendas for the project. We successfully resolved all issues and completed the project.

  • VoMS 8/8/8
    Led the implementation of a performance-leading solution at one of Africa's biggest telecoms.

    One of the largest telecoms in Africa faced issues with an overload of their voucher management systems, due to high demand. Because those systems directly influence revenue, there was high pressure from top management to urgently provide a solution. Our team worked diligently and provided a solution in time and on budget.

  • Integration Platform Upgrade
    Led a project to consolidate and upgrade separate integration platforms and related projects for integrated systems.

    A medium-sized European telecom wanted to consolidate their two integration platforms into one. That meant not only the technical challenge of upgrading a 24/7 system at the heart of the enterprise but also a reimagination of crucial business processes.

    The project team I managed consisted of five different teams from my company, two teams of subcontractors, a subcontractor contracted by the client, and the client's own project team.

    The project was finished within the budget with a surprisingly small delay for an integration project.

  • Farmeron - Dairy Farm Management
    Drove the development of processes and organizational structure change, managing the product from early stage to maturity.

    Farmeron was an enterprise cloud-based dairy farm management software. By leading the Farmeron product, I was responsible for the business plan, product development, technology strategy, resource management, team development, customer contacts, and partner development.

    As the company grew from 5 to over 30 employees in two years, I drove the development of processes and organizational structure change that made Farmeron fit, fast, and flexible:
    - Established the development process that reduced the bug backlog by 90%, doubled the planning window, and increased the feature delivery date reliability to almost 100%.
    - Established an employee onboarding process that reduced the time to productivity for new employees from months to two weeks.

    During that time, the product was enhanced with many large and small features, changes, and improvements: Protocols, various software and hardware integrations, advanced reporting, usability improvements, etc.

  • CPS: Indoor Positioning Platform
    Led product strategy definitions, prepared and executed a pilot project, and defined a framework for IPR monetization.

    Siemens CPS (Converged Positioning System) is a platform for seamless indoor and outdoor positioning using mobile equipment (mobile phones, smart cards, wifi access points). The platform was flexible and could work in different scenarios (with or without the mobile app installed on users' mobile phones, with or without mobile phones connecting to the wifi network, etc) and with different infrastructure (access point vendors).

    I took over the product in the early technology demo stage. After defining strategy options for two different markets (consumer and industry/security) and executing a pilot project, I helped define the next steps for the technology: monetizing IPR.

  • Siemens BCM
    Successful transition of a product line with several parallel projects running from offshore to near-shore.

    Siemens BCM is a GSM and GSM-R billing and charging system. The project I was tasked for was to transfer the product from an offshore location (India) to near-shore (Europe).

    In parallel, there were three running projects in various stages of development.

    Executing the transition meant careful planning and balancing of the old team's project work, training of the new team, and the new team's involvement in the running projects.

    The transition was completed successfully, with R&D costs reduced by more than 25%.

  • Sloanex.com eCommeere Site
    Led the development and continuous improvements of Sloanex.com eCommerce site.

    Sloans is one of the largest John Deere dealers in the US. Their Sloanex.com site sells replacement parts, not just for John Deere, but for all brands of agriculture equipment.

    I took over the project after the launch of the new site. The goal was to stabilize the site and create a roadmap and a plan for future development. During my work on the project, the site behavior was stabilized and the performance and revenue grew. Besides leading the quality improvement initiative, I initiated and executed UI and UX improvements, new marketing capabilities, shipping reorganization, and product category restructuring.

Education
  • Master's degree in Mathematics and Physics
    1995 - 2001
    University of Osijek, Department of Mathematics - Osijek, Croatia
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