Hayley Tan
Verified Expert in Project Management
Project Manager
Albany, NY, United States
Toptal member since March 17, 2021
Hayley is a Certified PMP and Scrum Master with 12+ years of experience in the software industry. She has experience in diverse technical roles as a developer and QA and therefore offers an in-depth understanding of SDLC and project development technology. Hayley has worked in both Europe and Asia and excels in communication management, especially liaising with offshore teams, third-party resources, and vendors. Hayley is a fast-learner with a "can-do" attitude who can hit the ground running.
Project Highlights
Expertise
- Agile Project Management
- Jira
- Offshore Team Management
- Project Management
- Scrum Master
- Software Development Lifecycle (SDLC)
- Software QA
- User Stories
Work Experience
Scrum Master
MVP Health Care
- Orchestrated releases from multiple teams with different cadences, collaborating with cross-functional teams to ensure seamless delivery, including operation, CRM, and business stakeholders.
- Led a new product team to launch successfully in a short period by removing impediments and coordinating dependencies across multiple teams.
- Implemented SMS and call campaigns integrating Genesys and MS Dynamics to streamline recertification marketing campaigns, facilitating seamless data flow between the two systems to enhance customer outreach and member experience.
Scrum Master
Toptal Client
- Set up release process document and communication channel with cross-functional teams.
- Streamlined the workflow by combining multiple backlogs and encouraging more stakeholders' involvement and communication.
- Integrated Jira with Confluence and Slack to enable better communication and documentation for audit.
Agile Project Manager
Cognizant
- Successfully launched the AS400 system upgrade to interface with EBS in multiple SEA markets for an MLM client as scheduled and orchestrated go-live cutover activities.
- Managed a data quality project for the Korea and Thailand market that was executed by an offshore Informatica team and achieved an acceptance rate of more than 95% prior to the system going live.
- Introduced Kanban to improve the support and maintenance team’s delivery workflow. This included day-to-day monitoring and supporting tasks for APAC markets using Jira.
Scrum Master | Project Manager
eCEOs Sdn Bhd
- Managed the vendors and partners for an application Tower, including facilitating vendor communication, tracking vendor progress, ensuring system readiness for vendor integrations, identifying blockages, and managing project risks.
- Worked with other scrum masters to come out with a hybrid framework that suited the project and created the hiring plan for scrum team resources.
- Held and conducted an "Introduction to Scrum" workshop for the team.
Technical Operation Manager
Cinime Asia Pacific
- Managed Cinime Asia's mobile product roadmap, including new upgrades, fixes, and end-to-end technical and operational execution of deployments to new markets in Asia.
- Relocated to Beijing to launch a new mobile product in China. My responsibilities included exhibitors and IP partnership negotiation, and communication between development team in the UK and local operation team, regarding customization requirements.
- Acted as a solution owner of the project—ensuring end-to-end functional delivery by collaborating with internal and external teams, including third-party suppliers, to facilitate timely delivery.
- Implemented Scrumban to the Singapore operation team to manage and prioritize day-to-day tasks and requests such as campaign creation and customer issues.
QA Manager
Cinime London Limited
- Managed a distributed QA team that performed end-to-end testing for a mobile application (iOS and Android platform), including functional and non-functional tests as well as back-end API testing.
- Acted as a subject matter expert in campaign creation and configuration on the Liferay CMS.
- Collaborated with cross-functional teams—such as commercial, business operations, and marketing—to ensure a successful product roll-out in Europe, China, and Singapore.
- Served as a scrum master for the maintenance and support team—facilitating Scrum activities, such as daily stand-ups, sprint planning, sprint reviews, and sprint retrospectives.
- Oversaw the releases for both iOS and Android, including build creation and app store submission procedures.
Advanced R&D Engineer
Agilent
- Handled multiple projects from the Windows application to embedded firmware testing. My responsibilities included functionality, compatibility, usability, performance, and installation testing.
- Successfully implemented automated regression tests from scratch using software QA test tools—IBM Rational Robot and TestComplete—to cover more than 30% of the entire regression test cases.
- Managed the software release process by creating release notes and building an installer CD using InstallShield software.
Analyst Programmer
Solectron Technology
- Managed an end-to-end procurement system enhancement implementation, including analyzing business requirements, development, testing, and end-user support.
- Took part in Kaizen week as a technical representative to review the enhancement requests and provide a quick interim solution to evaluate the result before prioritizing the enhancement for long-term solution development.
- Participated in the integration project with SAP, which required special customization to migrate and integrate employee attendance and HR data from Flex HR system to SAP.
Project History
Cinime App
Launched multiple versions of the Cinime app in the European and Asian markets.
Order Management System Integration Upgrade
Successfully deployed the AS400 system upgrade to interface with EBS in multiple SEA markets for an MLM client as scheduled, despite challenging last-minute changes.
Informatica Data Quality Project
Achieved an acceptance rate of more than 95% prior to system going live.
Education
Master's Degree in Business and Operation Management
Glasgow Caledonian University - Glasgow, Scotland
Bachelor's Degree in Information Technology
Multimedia University - Cyberjaya, Malaysia
Certifications
Project Management Professional (PMP)
Project Management Institute (PMI)
Certified Scrum Master
Scrum Alliance
Skills
Tools
Jira, Microsoft Project, Miro, Confluence, TestRail, Google Analytics, SQL, Asana, Jenkins
Paradigms
User Acceptance Testing (UAT), Agile Project Management, Software Testing, Scrum, Kanban, Requirements Analysis, Agile, Azure DevOps
Platforms
TestComplete
Other
Project Management, Offshore Team Management, Software QA, Release Management, Cross-cultural Communication, Software Development Lifecycle (SDLC), Project Execution, Cross-functional Collaboration, Scrum Master, Test Cases, Technical Requirements, Communication, Cross-departmental Collaboration, Sprint Ceremonies, Vendor Management, Website CMS, User Stories, Risk Management, Time Management, Startups, Campaign Management, Documentation, Integration, Certified ScrumMaster (CSM), Feature Backlog Prioritization, Backlog Management, Project Planning, Scope Management, Backlog Grooming, Stakeholder Management, Quality Management, Process Design, Operations Management, Product Roadmaps, MySQL, Automated Testing, Mobile Apps, Market Entry, Project Discovery, User Management, Scrumban, Production Support, Gherkin, REST APIs, Software Development, Hybrid Project Management, Integration Testing, Waterfall Methodology, Dashboards, Microsoft Teams
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