Haytham Hosny

Managed two teams comprised of developers, testers, and analysts, to launch the MyService customer portal. The project included all aspects of managing your telephony systems, like time schedules, call flow, ring groups, conferences, and more.

Managed and coached three agile teams working together to create different Ultatel Hub releases. The Hub has many features such as phone and video calling, SMS, video conference, chat, and many other features being added at each release.

Microsoft Teams Direct Routing provides a public switched telephone network (PSTN) for Microsoft Teams users, which allows them to use all private branch exchange voice calling features. It is helpful to make and receive external phone calls through Microsoft Teams. Microsoft Teams Direct Routing

At Ultatel–a Microsoft Teams certified partner–we developed a certified SBC that enables direct calling through its Microsoft Teams Direct Routing.

Project initiation and planning:
I collaborated with cross-functional teams, including IT, logistics, and operations, to define project goals, scope, and deliverables. We conducted thorough analysis and stakeholder consultations to identify pain points and opportunities for improvement.

Agile implementation:
Leveraging Agile methodologies, I facilitated sprint planning, daily stand-ups, backlog grooming, and sprint reviews. This approach ensured transparency, alignment, and continuous feedback loops throughout the project lifecycle.

Cross-functional collaboration:
I fostered strong collaboration and communication between development teams, product owners, and end-users. Regular meetings and workshops were conducted to gather requirements, prioritize features, and validate solutions.

User training and adoption:
I organized comprehensive training sessions and user acceptance testing (UAT) to ensure smooth adoption of the new system. Feedback from users was collected and incorporated into iterative improvements, enhancing user experience and satisfaction.

Recognition and continuous improvement:
The project's success was recognized by senior management, and I received accolades for leadership and delivery excellence.

Cross-Functional Team Leadership:
I led a multidisciplinary team comprising software developers, hardware engineers, quality assurance testers, and UX designers. Through effective communication and collaboration, we maintained a shared understanding of project requirements, priorities, and timelines.

Product Development and Iterative Releases:
Working closely with the product owner and development team, we delivered iterative releases of the Rapidpak system. Each release incorporated new features, enhancements, and bug fixes based on user feedback and market demands.

Quality Assurance and Testing:
I implemented rigorous QA processes, including automated testing frameworks and continuous integration pipelines. This ensured high product quality, reliability, and compliance with regulatory standards such as FDA requirements for medical devices.

Customer Engagement and Feedback:
I facilitated user acceptance testing (UAT) sessions with pharmacy partners to gather feedback on the Rapidpak system's usability and functionality. Based on user insights, iterative improvements were made, resulting in a user-centric product design.

Product development and iterative releases:
Working closely with the product owner and development team, we implemented iterative development cycles. Each sprint resulted in incremental releases of the VisionRx system, incorporating new vision inspection algorithms, user interface enhancements, and performance optimizations.

Regulatory compliance and validation:
I collaborated with regulatory experts to ensure the VisionRx system met stringent FDA and industry regulatory requirements for medical device software. We conducted validation testing, documentation, and audits to demonstrate compliance and readiness for market deployment.

User acceptance testing and feedback:
I organized user acceptance testing (UAT) sessions with pharmacy partners and healthcare professionals to gather feedback on the VisionRx system's usability, accuracy, and reliability. Feedback was incorporated into iterative improvements to enhance user satisfaction