Ibrahim Chaudhry

Managed 20 developers and other geographically dispersed resources to deliver new website experiences for seven brands. This included full integration with a new order management system and other existing systems.

Worked closely with the startup CEO to launch their SaaS platform. His role helped define MVP's product design, project roadmap, and planning, and manage the customer beta program and launch the product.

Key Responsibilities:

• Collaborated with the product development team daily as the product manager/product designer
• Worked with the CEO to establish a roadmap and communicate with the team
• Managed weekly product reporting using Google Analytics, Auth0, etc.
• Regularly spoke with customers and monitored user experience to identify opportunities for improvement

Client Testimonial:

"Originally, our company was looking to create a SaaS product for some of our existing customers, but we hadn't created a clear vision or execution plan. We engaged Ibrahim to help us navigate the initial phases of this project. He was so thoughtful about product development, planning, and user engagement that we leveraged his experience to drive our solution forward. He did such an amazing job at product testing that we kept him on to coordinate all product design and development for almost a year. We started out looking for someone to help manage a project, but we found someone capable of being a core member of the team."

As the project manager of the Machine Learning team, I oversaw two high-impact initiatives: a Predictive Out-of-Stock (OOS) platform and a chargeback resolution tool. The OOS solution integrated AI models to optimize inventory management and reduce annual revenue loss by 35%, boosting supply chain efficiency by 20%. In parallel, I led the end-to-end development of a chargeback and vendor dispute platform that streamlined resolution workflows and recovered $56 million in outstanding payments. I collaborated with cross-functional teams in data engineering, legal, and finance, while enforcing enterprise data governance best practices. This project included building a centralized data hub powered by Power BI and scalable pipelines for actionable insights.

While at a Fortune 500 company as a consultant, I defined the product vision for the mobile and checkout experiences, leading a 3-month mobile enhancement project that grew mobile revenue from $3 million to $16.8 million annually. I spearheaded a competitive free shipping pilot program that generated an additional $45 million in annual revenue. This involved extensive stakeholder alignment, data analysis, roadmap creation, and execution across engineering, UX, and marketing teams.

As director of technology, I led the creation of a centralized enterprise data hub that connected key business systems, including financial, operational, and digital commerce platforms. My team developed scalable ETL pipelines and integrated Power BI to deliver automated dashboards for business units across marketing, sales, and finance. This solution enabled real-time decision-making, improved data integrity, and eliminated redundant manual reporting processes. The platform also incorporated user access controls and compliance protocols to ensure adherence to GDPR and CCPA standards for 3+ million user records. The initiative was critical in aligning IT capabilities with evolving business intelligence needs.