Ivan Miličević, Project Manager in Zagreb, Croatia
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Ivan Miličević

Verified Expert  in Project Management

Bio

Ivan is an experienced project manager and certified Scrum Master (PSM 1) specializing in digital experiences focused on top-notch mobile and web products. Ivan has managed digital projects and teams for international and domestic clients in the telecommunications, agtech, SaaS, education, and marketing domains. Experienced in Scrum, project planning, and scoping, he consults on good UX practices, usability, feature prioritization, and budget control.

Project Highlights

Self-service Customer Care App
Managed the design and development of a white label self-service customer care mobile application for A1 Telekom Austria Group.
SaaS Solution for Beauty Salon Owners
Launched a SaaS platform for beauty salon owners with a simple and modern iPad cash register software.
Webshop for Supplements Company
Launched and managed several releases of a new website and webshop for Almagea, a high-quality dietary supplements company.

Expertise

  • Agile
  • Agile Project Management
  • Project Management
  • Project Scoping
  • Scrum
  • Scrum Master
  • Team Management
  • User Experience (UX)

Work Experience

Project Manager

2021 - 2022
Human
  • Oversaw multiple projects from custom UX design, marketing and WordPress sites, to complex tailored-made web applications.
  • Delivered a flexible WooCommerce webshop with a custom design for a company specializing in developing dietary supplements, increasing sales and recurring orders.
  • Assisted a major Croatian IT firms with the design and development of a new website as a part of the preparation for the initial public offering (IPO).
  • Managed an agile team of designers and developers implementing an internal product, a content management system used by some of the biggest news portals in Croatia.

Project Manager

2019 - 2020
Speck
  • Managed software development projects in different stages for international and domestic clients, both startups and small- and mid-size enterprises.
  • Managed multidisciplinary agile team (designers, developers, QA, marketing specialists) for KidzToPros resulting in the design and development of web and mobile products for different user roles (parents, administrators, vendors, schools, and instructors).
  • Led implementation of an eCommerce solution (WooCommerce) for a market chain in Croatia.
  • Spearheaded the project discovery, UX process, and defining and analyzing requirements.
  • Coordinated production and sales teams in initial planning, requirement analysis, and specification and estimates for new clients and leads.

Project Manager

2017 - 2019
Undabot
  • Managed digital projects for various international and domestic clients from the telecommunications, agtech, SaaS, education, and marketing domains.
  • Managed multiple teams from five to 20 team members in mobile and web development projects using waterfall and agile (scrum) methodologies.
  • Delivered native Android and iOS mobile applications and custom content management systems for one of the largest telecommunications companies in Belarus.
  • Included in all project phases are acquisition, planning, project and product definition, design and development, and testing and maintenance.
  • Managed in-house teams and coordinated their work with external partners and remote teams.
  • Communicated and cooperated with various internal departments, including sales, accounting, production, marketing, and management.

Business Analyst

2017 - 2017
CROZ
  • Analyzed business processes and identified "as is" state and modeled new processes.
  • Managed requirements and wrote specifications for clients from the telecommunications public sector.
  • Created test scenarios, manually tested solutions, and created detailed bug reports.

Project Manager Intern

2016 - 2016
Five
  • Joined Five as a project management intern helping experienced project managers with their work.
  • Created functional specifications for new and existing web and mobile projects.
  • Planned project timelines based on initial estimates.
  • Analyzed mobile application analytics and customer feedback in various tools (Google Fabric, Google Analytics, Google Play Store).
  • Created, specified, and maintained project tasks in Jira.

Front-end Developer Intern

2015 - 2015
Netgen
  • Developed a crowdsourcing app in a multidisciplinary scrum team.
  • Implemented responsive components and layouts according to design handoff.
  • Worked with various technologies, including EZ Publish CMS, HTML, CSS, JavaScript.

Project History

Self-service Customer Care App

Managed the design and development of a white label self-service customer care mobile application for A1 Telekom Austria Group.

As a part of Undabot's team, I managed multiple teams of designers, business analysts, software architects, web and mobile developers, and testers building a common base technology platform using a "develop once, deploy many" approach that later enabled A1 Telekom Austria Group to white label the app in multiple countries.

During numerous discovery workshops, solution design, and system requirements specification phase, a new platform was designed, planned, and specified. White label apps were created using a modular approach to design that enabled easy customization of different apps based on the branding rules for a specific client and market. Native Android and iOS white-label approach ensured the faster deployment of the mobile applications to new markets. Advanced use of feature flags enabled specific clients to enable or disable certain features based on their needs. Custom content management systems and APIs were implemented to support the mobile applications.

SaaS Solution for Beauty Salon Owners

Launched a SaaS platform for beauty salon owners with a simple and modern iPad cash register software.

Delivered and launched a SaaS product focused on managing a beauty salon business with ease. Managed web and mobile teams of eight to ten people in an agile set up.

The administrative web application was developed to enable the management of SaaS customers (salons), tracking their status and subscriptions, allowing registration of new customers providing automated provisioning of standalone back-office applications for each customer. The back-office web application enabled salon owners to easily manage employees and shifts, inventory, coupons, payments, and finances, allowing them to see a dashboard with the crucial information or create custom business reports. This iPad application for employees provided an easy day-to-day tool for scheduling, client management, and collecting payments via the SumUp terminal.

Webshop for Supplements Company

https://www.humaninteraction.com/work/almagea

Launched and managed several releases of a new website and webshop for Almagea, a high-quality dietary supplements company.

I managed the complete redesign and development of a new webshop based on WordPress and WooCommerce. I delivered a detailed mood board, information architecture, project scoping made during discovery workshops, and identified flexible building blocks.

The developed solution is a highly flexible website, including a custom layout builder that enables administrators to easily create and edit new pages with the option of using 20+ predefined building blocks. Product details pages were fully customized to educate users about the products and provide more information. A subscription model was implemented to enable users to make recurring orders. The solution was integrated with additional third-party integrations, including a payment gateway and newsletter solution.

Education

2013 - 2017

Master's Degree in Business Systems Organization

University of Zagreb, Faculty of Organization and Informatics - Varaždin, Croatia

2010 - 2013

Bachelor of Engineering Degree in Information Technology

Zagreb University of Applied Sciences - Zagreb, Croatia

Certifications

DECEMBER 2021 - PRESENT

Professional Scrum Master Level I (PSM I)

Scrum.org

FEBRUARY 2017 - PRESENT

Microsoft Dynamics Student Certificate

Microsoft

NOVEMBER 2014 - PRESENT

Microsoft Technology Associate: Software Development Fundamentals

Microsoft

DECEMBER 2013 - PRESENT

Microsoft Technology Associate: HTML5 Application Development Fundamentals

Microsoft

NOVEMBER 2012 - PRESENT

Microsoft Technology Associate: Database Fundamentals

Microsoft

Skills

Tools

Jira, Microsoft Dynamics NAV, Slack, Zoom, Google Docs, Google Sheets, Figma, YouTrack, Confluence

Paradigms

Agile, Scrum, Agile Project Management, Responsive Web Design (RWD), Manual Testing, Requirements Analysis, Azure DevOps

Other

Project Management, Resource Management, Team Management, Project Scoping, Scrum Master, Certified ScrumMaster (CSM), Front-end Development, Web Development, Mobile Development, User Experience (UX), Databases, HTML5, Software Development, Google Meet, Front-end, jQuery, CSS, Resource Allocation, Task Management, Functional Specifications, Quality Assurance (QA), Business Analysis, Business Processes, Waterfall Methodology, Project Discovery, Discovery Workshops, Project Estimation, Team Mentoring, Remote Work, Project Planning, Productivity, Mobile App Development, Web App Development, Payment Gateways, Remote Team Leadership, Newsletters

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