Ivana Pontet
Verified Expert in Project Management
Project Manager
Montevideo, Montevideo Department, Uruguay
Toptal member since July 13, 2022
Ivana is a senior project manager and business analyst with a background in software development and business management. Her biggest asset is the ability to identify and specify problems, then come up with innovative and effective solution ideas. Ivana holds PMP and Scrum Master certifications and extensive experience working with worldwide clients and teams of up to 30 people in different sectors, such as logistics, ERPs, eCommerce, web development, fintech, data analytics, AR, AI, and ML.
Project Highlights
Expertise
- Agile
- Atlassian Suite
- Business Analysis
- Coaching
- Kanban
- Product Management
- Project Management
- Software as a Service (SaaS)
Work Experience
Operations Manager
GoEmpirical
- Joined the team as the first operations manager to define work processes for the IT area and implemented workflows and best practices within the teams.
- Defined job descriptions and organizational tools and automated processes to save time on key functions.
- Improved customer and individual success through setting up expectations, coaching, and implementing actions to achieve high performance and customer satisfaction.
Technical Project Manager
Thunes
- Joined to manage projects in South America and rapidly evolved to lead projects in Africa and Europe.
- Improved documentation quality that generated a time reduction on weekly repetitive tasks.
- Took over troubled projects and successfully completed them.
Senior Project Manager
Sanary
- Launched a successful loyalty program that got 100,000 users during the first month after launch.
- Implemented a quality management system in the IT area and got an ISO 9001 certification.
- Automated several processes within the company and implemented software tools in different areas with previous manual processes, leading to increased efficiency and time saving across several departments.
- Implemented new processes and technology in the company's main warehouse and led the development of new tools that resulted in improved processing time and fewer stock breaks.
Co-founder
Bright Market
- Designed a suite of products for the retail industry based on artificial intelligence and machine learning to provide predictive analysis for several management areas.
- Validated the business idea in several countries, raised seed capital, prototyped the products, and led the development team to implement the designed systems.
- Built the team and set up all the work processes for the startup, from product development and maintenance to sales, marketing, and finance.
Senior Project Manager
Henderson & Cía
- Led the integration of a payment gateway into the company's eCommerce site, handling research and evaluation of different solutions in the market, specifying requirements, and leading integration efforts with vendors and developers.
- Implemented an IT helpdesk through Jira's service desk and established the process to ensure efficiency in dispatching issues and correctly using the platform in all company areas.
- Applied project management tools and practices within the IT department and work processes to improve efficiency and delivery of values.
Project Manager AR Platforms
ULTA
- Established Agile frameworks for project management within the augmented reality (AR) department.
- Set up communication processes and guidelines to interact with the rest of the organization.
- Established the use of design thinking for product discovery.
Project Manager
West Ocean
- Joined the team as junior project manager and became the PM in charge of all projects within the first year.
- Established the use of Agile practices within the IT department.
- Managed projects with distributed teams in East Europe and North America.
Project History
Loyalty Program
https://www.pasos.uyCreated and implementated a loyalty program for a retail company.
• Working with Management on the definition of the loyalty program rules
• Managing developers on the implementation of required tools to manage the program
• Working with the point-of-sale (POS) vendor to integrate the program rules into the POS
• Working with 25 company stores to launch the program and preparing a launch event
• Monitoring the program use during the year after launch and designing adjustments and data validation procedures
• Generating alliances with other brands to exchange points so customers could use their rewards in other companies.
Warehouse Technology Implementation
Learned about warehouse operations and designed a new process introducing technology and new software tools to improve efficiency and product tracking.
• Redesigning processes for warehouse operations
• Acquiring technology to track the products within the warehouse and process inputs and outputs
• Designing software tools required to operate the warehouse
• Managing the project end to end, working with vendors, internal developers, warehouse manager, and staff, amongst other stakeholders
SaaS AI and ML-based Products
https://brightmrkt.comManaged end-to-end projects for developingdifferent retail enterprise SaaS applications based on artificial intelligence and machine learning.
• Conducting the discovery phase for all products to collect requirements and define the project vision and goals
• Researching the market and benchmarking competitors
• Designing and specifying requirements for all products
• Creating and filling backlogs for the development work
• Building the team to develop the applications
• Handling project scheduling and budget management
• Conducting Agile ceremonies during the development phase
• Providing assistance in the development of predictive models
• Granting assistance and monitoring during training of the predictive models
• Ensuring help during products testing
• Planning and conducting each product launch
• Monitoring the post-launch
Education
Engineer's Degree in Computer Engineering
UDE – Business University - Montevideo, Uruguay
Associate's Degree in Computer Science
ORT Uruguai University - Montevideo, Uruguay
Associate's Degree in Business Administration
University of the Republic - Montevideo, Uruguay
Certifications
High Performance Coach
International Federation of Coaching
Project Management Professional (PMP)
Project Management Institute (PMI)
Certified Scrum Master
International Scrum Institute
Skills
Tools
Jira, Project Management & Work Tracking Tools, Google Workspace, Confluence, Atlassian Suite, Trello, Office 365, Microsoft Excel, Excel 365, SQL, Slack, Asana, Skype, Financial Data, Miro, Basecamp, HubSpot
Paradigms
Requirements Analysis, Agile Leadership, Waterfall Delivery, Management, Implementation Project Management, Kanban, Agile Project Management, DevOps, Change Management, Agile, Scrum, Six Sigma
Industry Expertise
Retail & Wholesale, Supply Chain Management (SCM), Logistics, Banking & Finance
Platforms
SAP Warehouse Management System (WMS)
Other
Project Management, Business Analysis, Business Requirements, User Requirements, Software as a Service (SaaS), Software Implementation, Technical Project Management, Project Tracking, Reports, Process Design, Operations, Project Management Operations, Project Coordination, Status Updates, Detail-oriented, Critical Thinking, Analysis, Stakeholder Engagement, Agile Program Management, Mentorship & Coaching, Startups, Team Mentoring, Leadership, Operations Management, Google Apps, Waterfall Methodology, Communication Management, Cross-functional Collaboration, Meetings, Project Management Professional (PMP), Distributed Team Management, Requirements, Documentation, Planning, Tracking, Project Reporting, Cross-departmental Collaboration, GAP Analysis, User Experience (UX), Process Mapping, Standard Operating Procedures Development, Project Delivery, Key Performance Indicators (KPIs), Project Management & Delivery, Office Management, Business to Business (B2B), Enterprise SaaS, New Product Rollout, Deployment, Cross-functional Team Leadership, Operational Efficiency Improvement, IT Project Management, ITIL, Product Management, Product Owner, Web Development, Lean Startups, Discovery Workshops, Project Planning, Project Timelines, Feature Backlog Prioritization, PMO Development, Program Management, Reporting, Progress Reporting, Technical Program Management, User Stories, Sprint Planning, Project Management Office (PMO), Workflow, Requirements & Specifications, Team Management, Process Improvement, Stakeholder Management, Project Scheduling, Web Applications, Web App Design, Process Flows, IT Operations Management (ITOM), Process Improvement Project Management, Microsoft Teams, Business Logic, AI Design, Programming, Web Project Management, Freelancing, Frameworks, Build Processes, Organizational Design, Advisory, eCommerce, Risk Management, Customer Relationship Management (CRM), Communication Strategy, Business Delivery Management, Operational Streamlining, Product Ownership, Product Strategy, Consumer Applications, Discovery Management, Product Imports, Point-of-Sale (POS) Systems, Gaming Platforms, Project Management in Gaming, Accounting, Administration, Software Development, IT Business Analysis, IT Projects, Scrum Master, Cost Management, Scheduling, Risk, Quality Management, Communication, Scope Management, Coaching, Team Building, Motivation, WhatsApp, Discord, Notion, Business Cases, Business, Loyalty Programs, Loyalty Management, Software Design, Vendor Management, Budgeting, Warehouse Operations, Warehouse Management, Fintech, Artificial Intelligence (AI), Machine Learning, Augmented Reality (AR), Apps, Software Development Lifecycle (SDLC), Data Analysis, POS, SAP ERP, Middleware, Software QA, IT Helpdesk, HR Tools, SaaS, SaaS Product Management, SaaS Design, Marketing, Content, Early-stage Startups, Virtual Reality (VR), Systems, Teams, Financial Statements, Financial Statement Preparation, CRM APIs, Mobile Applications, Card Payments, Payment Processing, DocuSign
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