Jelena Kutlaca Milosevic, Project Manager in Novi Sad, Vojvodina, Serbia
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Jelena Kutlaca Milosevic

Verified Expert  in Project Management

Bio

Jelena is a highly skilled project and product manager with over 15 years of experience in IT. She is an expert in delivering mission-critical projects with in-depth knowledge of the banking, pharmaceutical, media, and cryptocurrency sectors. Jelena is known for thriving in a world of fast-moving cutting edge technologies, building high performing teams in the distributed environment, creating and communicating product vision, managing project delivery, and stakeholder and risk management.

Project Highlights

Rebuild of a Digital Marketing Platform
Managed and launched a completely rebuilt, highly complex platform for digital marketing.
PoC for ICO (Initial Coin Offering)
Discovered and launched a PoC application for ICO within six weeks.
Implementation of a Data Lake
Discovered and launched a data lake for major duct eCommerce company.

Expertise

  • AWS Certified Cloud Practitioner
  • Agile Project Management
  • Business Process Improvement (BPI)
  • IT Project Management
  • Portfolio Management
  • Product Discovery
  • Project Management
  • Scrum

Work Experience

Senior Delivery Manager

2005 - PRESENT
Levi9
  • Delivered 20+ projects serving 10+ clients, evolving to the senior delivery manager after joining the team as a senior software developer.
  • Led a team of teams with over 80 cross-functional personnel distributed in four countries.
  • Implemented Agile engineering culture for one customer for 10+ distributed teams and 80+ team members.
  • Introduced and implemented advanced Jira and Confluence set up for 10+ clients, optimizing and aligning real-life processes with those tools, significantly increasing the project progress transparency and enabling predictability.
  • Established incident management procedures and standby service.
  • Trained more than 50 colleagues in Agile practices.
  • Managed the pre-sales process for new customers, presenting the company's technical and management expertise in helping potential customers achieve business goals.
  • Facilitated multiple user stories mapping workshops to help clients meet their business goals by defining the right product.
  • Created the governance model for 10+ clients and ensured the control, alignment, accountability, transparency, and compliance results desired by organization leaders.
  • Defined working methods for multiple clients, customized for each organization's structure and business goals.

Project Manager and Team Lead

2002 - 2005
Cambridge Cell Networks
  • Joined the team as a senior developer, quickly growing into the team lead and project manager roles focusing on product strategy.
  • Designed the technical approach and defined requirements in cooperation with business domain experts.
  • Delivered a product researched in pharmaceutical companies.

Project History

Rebuild of a Digital Marketing Platform

Managed and launched a completely rebuilt, highly complex platform for digital marketing.

We began with three, and due to the business need, we grew to ten teams split into four countries with more than 80 team members. Along this journey of rapid growth, I facilitated the Agile transformation and built the Agile engineering culture to create a pleasant and productive environment for all team members. I monitored all the projects on the portfolio management level and facilitated the activities of four more delivery managers. My responsibilities included reporting the status to C-level, incident, and escalation management. A crucial step was deciding when to completely rebuild the old platform. I oversaw creating plans with the teams and POs, monitoring the project status, and communicating with the stakeholders.

PoC for ICO (Initial Coin Offering)

Discovered and launched a PoC application for ICO within six weeks.

Facilitated product discovery workshops for the PoC that forsaw the implementation of the NEO blockchain. The workshop's output was a sized backlog, and within five weeks, we built the MVP version presented to ICO (Initial Coin Offering). The result of the ICO was a budget of ten million euros, which enabled us to continue product development.

Implementation of a Data Lake

Discovered and launched a data lake for major duct eCommerce company.

Defined the product vision for a large eCommerce company's strategic initiative, whose goal was to increase the company operational excellence. The product vision was articulated into the product backlog. My team built the data lake on GCP that could provide reports to the sales and logistics departments. During this process, I was in charge of all aspects of the project, including stakeholder management, product backlog, project planning, monitoring, reporting, escalation management, and conflict resolution.

Data Lake for a Leading Dutch Media Company

Launched and managed the implementation of a near-real-time accuracy data lake in AWS.

Articulated the product backlog from the product vision through a number of product discovery workshops for a data lake on AWS in the digital marketing industry for a leading Dutch media company. Led a fully cross-functional team of developers who were in charge of the implementation. Delivered the product within the agreed timeline and budget. The reports were based on a considerable amount of data and with near-real-time accuracy, directed the strategical companies marketing activities. 

Customized Excel Plugin for a Measurement and Analytics Company

Implemented and delivered a highly complex Excel plugin.

Managed the implementation of an Excel plug-in for a world-leading media company that plans, transacts, and evaluates media across platforms. The timeline was aggressive, yet the project was delivered within the timeline and budget and fully met customer expectations. 

Application for Research in the Pharmaceutical Industry

Discovered, implemented, and launched an application that supports pharmaceutical companies in decreasing the time needed for medicine examination.

Defined the product backlog in collaboration with the bioinformatics domain specialist. Defined the way of working and managing a distributed team that developed the application and delivered it to pharmaceutical companies.

Support for Bank Customers

Maintained the world-leading bank application for the customer support application.

I managed a team responsible for the maintenance of the application that supports world-leading bank customers. My team and I defined a way of working that ensured the application performs under the agreed upon SLA.

Education

2002 - 2004

Master's Degree in Electrical Engineering

University of Novi Sad - Novi Sad, Serbia

1996 - 2002

Bachelor's Degree in Electrical Engineering

University of Novi Sad - Novi Sad, Serbia

Certifications

NOVEMBER 2019 - PRESENT

AWS Certified Cloud Practitioner

AWS

JUNE 2014 - PRESENT

Professional Scrum Master (PSM I)

Scrum.org

APRIL 2012 - PRESENT

PRINCE2 Practitoiner

MCE

MAY 2010 - PRESENT

PRINCE2 Foundation

MCE

Skills

Tools

Jira, Slack, Confluence

Paradigms

PRINCE2, Scrum, Agile Project Management, Kanban, Agile, Agile Product Management, Lean

Industry Expertise

Consumer Products

Other

Project Management, Scrum Master, Product Roadmaps, IT Product Management, Executive Presentations, Product Management, Discovery Workshops, Stakeholder Management, Delivery Management, Project Scheduling, Budgeting, Project Planning, Project Rescue, Reporting, Sprint Planning, Technical Project Management, Business Process Improvement (BPI), Process Improvement Project Management, Coaching, Digital Project Management, Process Optimization, Portfolio Management, Product Discovery, Certified ScrumMaster (CSM), AWS Certified Cloud Practitioner, IT Project Management, Teams, Agile Product Delivery, Program Management, Product Owner, Scaled Professional Scrum (SPS), Conflict Resolution, eCommerce, Big Data, Microsoft 365, Biotechnology, Testing & Maintenance, Agile Practices

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