Jijo Vadakkayil
Verified Expert in Project Management
Project Manager
Cochrane, AB, Canada
Toptal member since August 15, 2023
Jijo is an expert in IT project and service management. His expertise spans various domains, including consulting, digital transformation, and Agile and Waterfall methodologies. Jijo excels in operations management, performance metrics upkeep, team leadership, and continuous process improvement. He's a seasoned expert in Scrum, Jira, Salesforce, and application development. Additionally, he's proficient in vendor and client management, as well as quality assurance.
Project Highlights
Expertise
- Agile Delivery
- IT Project Management
- IT Service Management (ITSM)
- ITIL Continual Service Improvement (CSI)
- Operations Management
- RFPs, RFQs, ITTs, Responses, Proposals & Quotes
- Risk Management
- Vendor Management
Work Experience
Project and Program Management Senior Specialist
NTT Data
- Developed and maintained comprehensive project plans, including task lists, timelines, RACI matrixes, milestones, and dependencies.
- Managed internal and external project teams, optimizing resource allocations for successful application development and release.
- Forecasted and managed project budgets, closely tracking expenses to ensure projects were delivered within the allocated budget.
- Oversaw contracts with vendors and 3rd-party providers to ensure project deliverables were met according to agreements.
- Conducted project audits based on established processes, deliverables, and performance metrics. Used findings to develop corrective action plans to address any issues affecting the project.
- Ensured projects adhered to high-quality standards, actively using PMO quality control processes to identify and address issues.
- Handled changes that arose during project execution, carefully assessing their impact on project scope, schedule, and budget.
- Established clear and specific communication plans to regularly update stakeholders from various departments on project progress, changes, budget status, and potential challenges.
- Optimized project planning, task tracking, and resource allocation, ensuring seamless alignment of project objectives, scope, and stakeholders.
- Employed advanced data analysis tools to forecast and manage project budgets and automated quality control processes, ensuring high-quality project deliverables and enhanced project efficiency.
IT Project and Service Delivery Manager
e& enterprise IoT & AI
- Managed the IT services' day-to-day operations, including incident, problem, and change management processes, as well as the service desk.
- Developed IT applications and services that aligned with client business objectives and complied with federal regulatory requirements.
- Implemented suitable ITSM systems and practices to achieve year-on-year improvements in OLAs, SLAs, and KPIs.
- Devised, executed, and tracked roadmaps to elevate the benchmark of IT applications and services yearly in terms of quality, availability, and performance.
- Monitored IT applications and services performance, uptime, and issue resolution and provided periodic reports to stakeholders.
- Enhanced the performance of IT applications and services continuously based on metrics, analysis, and feedback from users and stakeholders.
- Ensured effective management of IT application and service changes, minimizing any adverse impact on client business.
- Created project charters, RACI models, and communication plans for PMO validation.
- Oversaw task allocation and resource requisition for internal and 3rd-party vendors, ensuring adherence to timelines and budget.
- Provided support to marketing, sales, and presales teams by supplying relevant information and statistics for RFI, RFQ, and RFP processes.
Senior IT Services Analyst
Applied Materials
- Acted as a change and release management process owner. Oversaw the change management calendar across multiple systems.
- Led key reviews and sessions, such as release readiness, milestones, business go/no-go decisions, CAB, and post-implementation reviews.
- Implemented initiatives aimed at process improvement proactively.
Business Process Executive
Honeywell
- Acted as a change management process coordinator, assessing change feasibility and impact.
- Collated findings for process improvement initiatives.
- Prepared CAB reports and documented post-incident review sessions.
System Operations Specialist
IBM
- Coordinated the incident and problem management processes with an end-user base of 1,250 users.
- Served as the focal point for incident and problem management process that generated reports, oversaw KPIs status, communicated to higher management on RAG status, and performed trend analysis.
- Performed incident triage by assessing reported incidents and prioritizing resolution based on impact and urgency.
- Acted as a central point of contact, coordinating with IT teams and support staff, assigning incidents to appropriate personnel, and meeting service-level agreements.
Project History
Mission-critical PC and Application Deployment
Deployed high-security PCs globally for key personnel of a federal government entity.
Common Clinical Information System Implementation
Deployed a system with applications that enhance patient care safety, quality, and consistency across three provincial healthcare entities.
IT Network Infrastructure Enhancement
Revamped the network infrastructure encompassing aerospace and logistics hubs that span over 25 square kilometers.
Education
Master's Degree in Business Administration
Indiana University of Pennsylvania - Indiana, Pennsylvania, USA
Bachelor's Degree in Electronics and Communications
N.M.A.M. Institute of Technology - Karkala, Karnataka, India
Certifications
Certified ScrumMaster (CSM)
Scrum Alliance
Project Management Professional (PMP)
Project Management Institute (PMI)
ITIL Foundation Certification
Axelos
Skills
Tools
Jira, Salesforce
Paradigms
ITIL Continual Service Improvement (CSI), Agile Delivery, Change Management, Scrum, Agile Project Management, Testing, Agile Product Management, Requirements Analysis
Platforms
SharePoint, Windows Server, Amazon Web Services (AWS), Linux
Other
IT Service Management (ITSM), Vendor Management, RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Risk Management, Operations Management, Performance Analysis, IT Project Management, IT Service Delivery, Global Operations, Global Project Management, Problem Management, Incident Management, Incident Response, Documentation, Release Management, IT Program Management, Stakeholder Engagement, Quality Management, Microsoft 365, ServiceNow, Applications, Stakeholder Management, Product Strategy, Technical Project Management, Project Delivery, Project Management, Cloud, Web Applications, BMC Remedy, ManageEngine, Virtualization, Event Management, Discovery, Engineering Management, Networks, Network Security
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring