Julie Dang
Verified Expert in Project Management
Project Manager
Montreal, QC, Canada
Toptal member since November 29, 2019
With over 25 years in the IT industry, Julie has managed multiple IT projects for various industries, including transition and transformation, infrastructure, applications, ERP, and security. She is incredibly skilled at adapting best-practice methodologies to client-specific needs and contexts. Her ability to communicate, engage with, and mobilize stakeholders sets her apart from many of her peers.
Project Highlights
Expertise
- Communication
- IT Consulting
- IT Projects
- Project Delivery
- Project Management
- Project Rescue
- Risk Management
- Stakeholder Management
Work Experience
Senior Manager (ITSM/ITIL Project, Process, and Platform)
SITA FOR AIRCRAFT
- Led a team of service delivery managers and technical specialists to deliver the service management processes and ServiceNow platform in a global, highly regulated environment, adhering to best practices (ITIL, PMI, Agile, and ISO 27001).
- Oversaw the departmental roadmap definition by mobilizing and collaborating with cross-functional stakeholders, balancing the organization's operational priorities and strategic directions.
- Directed the execution and delivery of the operational work and activities to achieve operational excellence within the constraints of scarce resources and potentially conflicting business priorities.
- Fostered strong partnerships with stakeholders, translating business needs and documenting them into functional requirements and user stories.
- Guided stakeholders in aligning processes and requirements with standard best practices and architecture guidelines.
- Conducted regular training sessions and workshops to enhance user adoption and maximize platform utilization.
- Developed and executed ServiceNow platform strategies aligned with organizational goals.
ServiceNow Project Manager
SITA FOR AIRCRAFT
- Led a strategic transformation program for a core product offering to realign the organizational structure, processes, and support tools. Worked directly with the Executive Leadership team to formulate and deliver the transformation strategy and plan.
- Oversaw the ServiceNow (ITSM, CSM, ITOM, SPM) deployment project in a transformation context. Assessed current situations and recommended and implemented process improvements to evolve the platform's maturity.
- Collaborated directly with the leadership team to formulate a transformation strategy and plans.
- Assessed current situations and recommended and implemented process improvements leveraging industry best practices to bring the organization to a higher capability maturity level.
- Led recruitment, sourcing, and management of necessary resources.
Project Manager
SNC-Lavalin
- Managed the delivery of infrastructure components for a joint venture, deploying core IT Infrastructure, and integration to the Azure platform and services (O365, AD).
- Managed security projects leveraging the Azure platform (identity and security management).
- Led the initiation and planning of the Global Mobile Telephony project.
- Contributed to the PMO methodology and framework by introducing improvements to the project status reporting tool.
Project Manager
Bombardier
- Managed projects in different IT and business domains, including cybersecurity, finance, manufacturing, and HR (technologies: SAP, Microsoft O365).
- Directed and guided technical and business experts in the successful delivery of projects in the context of limited resources and competing demands.
- Recognized among her peers and project stakeholders as a strong leader able to mobilize resources in a rapidly changing business context.
- Delivered SAP projects to support the creation of the new entity C Series Limited Partnership: HR, payroll and benefits program, finance systems.
- Managed the delivery of the SAP-based quality tool for a C Series program parts reconciliation.
Project Manager
CGI
- Optimized and consolidated the financial management and governance processes for a global ITSM centralization and standardization program.
- Improved the reporting and control mechanisms of the global IT program by implementing rigorous budget reporting processes with volumes of information.
- Managed the global communication process as a central point of contact for all impacted audiences, including executive management and stakeholders from different countries.
- Supported and coached peer project managers in adopting project management and business best practices. A large majority of peer project managers were in different countries.
Project Manager
Ministère de l'Immigration, de la Diversité et de l'Inclusion
- Mobilized resources and stakeholders in a very short turnaround time to recover two critical and problematic infrastructure projects which were late by over one year.
- Mobilized and directed the efforts and deliverables of 22 resources from technical, business, communications, and change management teams in a governmental matrix environment.
- Led the delivery of a project to migrate over 1,000 users to a new Windows platform.
- Coached and guided peer resources in adhering to project management best practices.
Project Director
CGI
- Worked on the project recovery for the deployment of the migration of 80,000 mailboxes to a cloud infrastructure (governmental client). Led virtual team of >35 resources. Scope included the infrastructure implementation and the operational tools and processes.
- Led the transition project for a para-governmental client for an eight-year outsourcing agreement. Delivered 90 Linux servers, implemented a new service desk, and the migration of four mission-critical applications for 30,000 users across Canada.
- Led as project management SME in the preparation of multiple outsourcing transition deals for clients from various industries.
Project Manager
CGI
- Managed increasingly complex and risky projects, including deployment of on-premise and Cloud infrastructures, collaboration solutions, self-service portals, DR and business continuity plans, service desks, and continuous improvement plans.
- Participated in the preparation of bids and proposals for long-term outsourcing agreements.
- Led the recovery of a number of projects. Recognized within the organization as a strong leader capable of recovering the most complex, challenging projects.
Project History
Transformation Program
Led the company Aircraft Operations applications domain business and technology transformation program.
The program effort, divided into six streams, involved specific departments, including Engineering, Product, Operations, Business Development, and Corporate. As the program manager, my role was to plan and lead all activities and deliverable distributed among those teams.
In this initiative, I was successful in mobilizing the efforts of the Business and Technical teams spread globally to deliver concrete actions and deliverables within a time constraint of six months.
CSALP Enterprise Split (ERP)
Delivered the creation of the new entity C Series Limited Partnership in SAP.
As the project manager, my role was to manage the efforts of the teams, and to collaborate with the stakeholders affected by the modules identified. Time constraints and operational impacts were the critical factors given the deadline imposed by governmental bodies, and the nature of the manufacturing processes and environments.
ITSM Harmonization Program
Led the ITSM Harmonization Program following CGI's acquisition of Logica.
The main objective of the program was to bring all ex-Logica teams onto the enterprise ITSM platform and harmonize their operations. This effort was completed within 14 months. The program required collaboration with teams and stakeholders globally and involved considerable change management effort.
As the program manager, I led the efforts of the ex-Logica teams to facilitate their transition to the CGI enterprise framework within the program constraints. I also worked with the required functions to optimize and consolidate how cost controls were tracked and reported. I then implemented a rigorous governance process.
Education
Executive Program Certificate in Artificial Intelligence: Implications for Business Strategy
MIT Sloan School of Management - Remote
Master's Degree in Business Administration
Concordia University - Montreal, Canada
Master's Degree in Project Management
Université du Québec à Montréal - Montreal, Canada
Bachelor's Degree in Commerce (major MIS)
Concordia University - Montreal, Canada
Certifications
Project Management Professional (PMP)
Project Management Institute (PMI)
Skills
Tools
Microsoft Project, Visio, Project Management & Work Tracking Tools, Jira
Paradigms
Change Management, Agile Project Management, Implementation Project Management, Requirements Analysis, Agile, Waterfall Delivery, Organizational Change Management (OCM), Agile Product Management, Scrum, DevOps, Management
Industry Expertise
Professional Services, Telecommunications, Aviation, Airport Transportation, Banking & Finance, Government
Platforms
Enterprise Resource Planning (ERP)
Other
Project Management Professional (PMP), Project Controls, Executive Presentations, Planning, IT Operations Management (ITOM), Reports, Milestones, Critical Path Analysis, Technical Project Management, Waterfall Methodology, Project Management Operations, Portfolio Management, IT Project Management, Program Management, Project Portfolio Management (PPM), Project Budget Management, Project Timelines, Requirements & Specifications, Cost Estimation, Timelines, Project Planning, Projects, Coordination, Microsoft 365, Project Management, Stakeholder Management, Communication, Risk Management, IT Projects, Project Delivery, Project Tracking, Project Rescue, IT Infrastructure, Leadership, Remote Team Leadership, IT Consulting, Estimation & Planning, Discovery Workshops, Roadmaps, Requirements, Expectations Management, Minimum Viable Product (MVP), User Stories, Data Center Migration, Data Center Infrastructure, Operations, Project Management & Delivery, Product Roadmaps, Digital Project Management, Consulting, Software Development Lifecycle (SDLC), Process Transformation, ServiceNow, Client Presentations, IT Service Management (ITSM), Vendor Selection, Vendors & Suppliers, System Implementation, Business Processes, Technical Leadership, Product Ownership, Product Owner, Manufacturing, IT Governance, ITIL, Business Analysis, Process Improvement, PMO, Feature Backlog Prioritization, Agile Sprints, Sprint Planning, Cloud, Key Performance Indicators (KPIs), Business Process Analysis, Business Process Improvement (BPI), Business Process Optimization, Backlog Management, Business to Business (B2B), Chief of Staff, Vendor Management, Healthcare Supply Chains, Artificial Intelligence (AI), Strategy, IT Management, IT Strategy, Feature Planning, Negotiation, Risk, SLA Management, Scheduling, People Management, ISO 27001, Digitization, Healthcare IT
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