Keron Shakespeare, Project Manager in London, United Kingdom
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Keron Shakespeare

Verified Expert  in Project Management

Bio

Keron is a dynamic and driven business professional with over 17 years of experience in software delivery. He is certified in Agile, Scrum, Kanban, Scaled Agile Framework (SAFe), and PRINCE2. Keron has a meticulous work approach and thrives in demanding, results-driven environments.

Project Highlights

Project Neon
Migrated commercial and personal line products worth approximately £500 million between Allianz and LV, winning a "Team of the Year" award.
Payment APIs Implementation
Successfully implemented 20+ API services globally, including Alipay, Klarna, Paysafecard, and Qiwi, generating millions daily and increasing company market share.
CRM Implementation
Conducted a global CRM implementation and Oracle EBS integration costing more than £5 million.

Expertise

  • Agile Coaching
  • Agile Project Management
  • Confluence
  • Jira
  • Product Owner
  • Release Train Engineer (RTE)
  • Scaled Agile Framework (SAFe)
  • Scrum Master

Work Experience

Scrum Master | Delivery Manager | Agile Coach

2023 - 2023
Clinigen
  • Built a feature Scrum team with near and offshore members to deliver the MVP for Clinigen's MDM program.
  • Laid the foundations for success through a project initiation process, culminating in the documentation and presentation of essential reference material, including project vision, architectural design, product backlog, and working methods.
  • Implemented Scrum ways of working and provided training for newly formed Scrum teams to increase their understanding of the framework and its benefits.

Agile Coach | Principal Delivery Lead

2021 - 2022
William Hill
  • Produced a strategic roadmap and coaching registry through Agile maturity assessments, workshops, and retrospectives to determine current states and collaboratively formulate an incremental plan for continuous improvement.
  • Aligned +50 Agile delivery teams across trading, sportsbook, gaming, retail, international, and customer services with C-level executives through the implementation of program increment planning and monthly ART sync events.
  • Leveraged scaled Agile practices and coaching techniques to improve communication, collaboration, and transparency at a team level and senior leadership scale, empowering teams to plan and focus on company strategies, OKRs, and customer outcomes.
  • Implemented problem-solving frameworks from problem identification and analysis to solution, measurement, and control.
  • Provided ongoing training, coaching, and mentoring to key stakeholders from all layers of the organizational hierarchy, including product owners, product managers, and heads of product.

Agile Delivery Manager | Release Train Engineer

2018 - 2021
Allianz
  • Migrated commercial and personal line products worth approximately £500 million between Allianz and LV, winning a "Team of the Year" award. This was widely recognized as the industry's largest successful migration.
  • Implemented a new MDM data platform to decommission legacy data systems by introducing Scrum and DevOps principles.
  • Improved the release cycle from quarterly to fortnightly, ensuring that internal compliance processes and controls were followed and allowing the engineering teams to react rapidly to ever-changing business demands.
  • Provided ongoing training and coaching to transform teams into fully functional, knowledgeable, self-organizing, and continuously improving Scrum teams in a SAFe environment.
  • Engineered and implemented a new "idea to delivery" process, fostering closer relationships with IT and business stakeholders and incorporating Scrum practices to ensure a more efficient process.

Senior Scrum Master | Lead Product Owner and Business Analyst

2011 - 2018
FIS Global
  • Implemented 20+ API services globally, including Alipay, Klarna, Paysafecard, and Qiwi.
  • Led 12 Scrum teams to successfully deliver digital banking systems, digital wallets, prepaid cards, vouchers, foreign exchange and treasury services, and merchant-facing applications.
  • Managed the recruitment and retention of 12 Scrum teams in London, Manchester, and Romania.

Project History

Project Neon

Migrated commercial and personal line products worth approximately £500 million between Allianz and LV, winning a "Team of the Year" award.

The migration project involved SAFe training and ongoing coaching to transform ten broker, claims, and digital teams into fully functional, knowledgeable, self-organizing, and continuously improving Scrum teams. The project was widely recognized as the industry's largest successful migration.

Payment APIs Implementation

Successfully implemented 20+ API services globally, including Alipay, Klarna, Paysafecard, and Qiwi, generating millions daily and increasing company market share.

This project involved managing the recruitment and retention of 12 Scrum teams in London, Manchester, and Romania. They utilized Agile working methods to successfully deliver digital banking systems, digital wallets, prepaid cards, vouchers, foreign exchange and treasury services, and merchant-facing applications.

CRM Implementation

Conducted a global CRM implementation and Oracle EBS integration costing more than £5 million.

This project involved utilizing Lean Agile principles to facilitate Scrum teams in sales, marketing, and customer service, integrating AS400 and Oracle 7 with CRM and Oracle EBS for financial reporting. In addition, I led the requirements analysis and backlog management efforts within the program.

Education

2001 - 2005

Bachelor's Degree in Computer Science

Kingston University - London, UK

Certifications

SEPTEMBER 2019 - PRESENT

Certified SAFe 4 Advanced Scrum Master

Scaled Agile, Inc

JULY 2015 - PRESENT

Certified Scrum Product Owner (CSPO)

Scrum Alliance

JULY 2015 - PRESENT

Advanced Certified ScrumMaster

Scrum Alliance

MAY 2011 - PRESENT

PRINCE2 Practitioner Certification

APMG International

Skills

Tools

Jira, Confluence, MURAL, Slack, Microsoft Visio, Miro, Oracle E-Business Suite (EBS), Oracle Application Express (APEX), Microsoft Team Foundation Server

Paradigms

Agile Project Management, Scrum, Kanban, Agile Software Development, Change Management, Agile Delivery, Agile, Lean, DevOps, PRINCE2, Microservices, Azure DevOps

Industry Expertise

Lean Six Sigma, Healthcare

Other

Agile Coaching, Scrum Master, Business Analysis, Product Owner, Digital Payments, Product Management, Backlog Management, User Stories, Release Train Engineer (RTE), Product Roadmaps, Microsoft Teams, Communication, Certified ScrumMaster (CSM), Scaled Agile Framework (SAFe), PRINCE2 Project Management, Online Payments, Insurance Broking, Payment APIs, Mobile Payments, Payment Gateways, Card Payments, Oracle Product Data Hub, Release Management, Program Management, Project Management, Software Architecture, Data Science, AS400, Computer Science, Dashboards

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