Senior Project Manager
2017 - 2018Britehouse, a division of Dimension Data- Successfully implemented a B2B car dealership annual and quarterly audit mobile application for a global premium vehicle selling company (Australian division).
- Coordinated development teams in Brazil, a client in Australia and other development, design and testing teams in Cape Town and Johannesburg (South Africa).
- Delivered an insurance broker online portal for a global, South African Stock Exchange-listed company.
- Implemented a revamp of a complex B2B mobile application within the field sales industry.
- Set up an Agile team comprised of back-end, front-end developers, testers, designers (Team of 9).
- Aligned the flagship product with the company's strategy and delivered upon that.
- Completed business analysis, requirements gathering, and creation of requirements documentation and process diagrams.
- Provided prioritization and valuation of product requirements (epics, features and user stories) based on client interaction, company strategy, client's level of satisfaction and possibility of future sales.
- Served as the central point for communication in the business related to the flagship product management: support and maintenance (1st line, 2nd line, and 3rd line), client interaction, development teams, management teams (director-level), marketing, and finance.
- Retained priority clients.
- Involved in the design of solutions, quality assurance of solutions and acceptance of MVP.
Senior Project Manager
2015 - 2017Britehouse, a division of Dimension Data- Worked in a financial services banking environment for 2 years.
- Created an all-encompassing program level project schedule for 40 different teams and initiatives for the South African Reserve Bank to align with the global Anti Money Laundering regulations.
- Set up a fully- functioning Agile team to build out a pricing engine solution to provide the bank's business managers with the tools necessary to price products accurately, and to have vital information readily accessible in order to make practical decisions.
- Ensured technology alignment to the bank’s long-term strategy by using Angular JS, Kendo UI, and Web API services with the plan to move over to the enterprise AEM framework at a later stage.
- Established effective project governance, including establishing procedures and accordance with quality guidelines, processes, and systems to be utilized throughout projects.
- Aligned with the bank's rigorous CAB procedures.
- Established effective Agile ceremonies – Sprint planning, product grooming, facilitation of daily stand-ups, task allocation, sprint reviews, and retrospectives.
- Facilitated mandatory change control policies and procedures.
- Co-ordinated internal testing in-line with pre-defined testing methodologies.
- Compiled user stories based on the product backlog.
- Facilitated requirements gathering workshops in order to define and document the business requirements.
- Compiled activity diagrams in order to detail on a high level the business rules required.
- Provided quality assurance of solution.
- Identified and implemented tools to proactively maintain project governance.
Intermediate Project Manager
2014 - 2015Britehouse, a division of Dimension Data- Oversaw resource planning and allocation.
- Managed resource time attendance and approval.
- Handled milestone billing and gross profit.
- Completed project planning, including producing detailed project plans in-line with the project scope.
- Compiled project change requests for out of scope functionality and providing the cost thereof.
- Developed the project organization charts and establishing lines of accountability.
- Advised on project resourcing requirements and the procurement of resources.
- Co-ordinated, controlled, and directed the activities of all staff and project team members to ensure the project success criteria are met.
- Monitored and applied performance management techniques.
- Managed client satisfaction and resolution thereof (if required) during the project.
- Implemented a SharePoint collaboration portal in the government sector for thousands of users including change management.
- Implemented a complex CRM sales opportunity custom development solution for a global oil and petroleum company including SSRS reporting.
Project Manager
2011 - 2014Karabina Altron- Managed various projects within numerous sectors including banking, engineering, mining, legal, retail, FMCG, and IT.
- Managed business intelligence (reporting, data warehousing) projects as well as Microsoft Dynamics CRM and SharePoint projects.
- Managed between 6 to 10 projects across all of these verticals at the same time.
- Handled creation, quality assurance and management of project documentation - PID's, Charters, project schedules, risk and issue registers, and communication plans.
- Defined project goals and success criteria with the client aligning to the time, cost, technical, and performance parameters.
- Managed scope control process.
- Managed gross profit of projects to be between 30 and 40%.
- Managemed forecast gross profit for projects.
- Oversaw the approval of team member's logged time and in turn, the impact on the project budget.
- Provided weekly status reports on budget spent, remaining budget, GP% calculations (and deviance from baselined GP%).
- Facilitated project kick-off, status update and ad hoc issue management meetings with the relevant stakeholders and clients.
Junior Project Manager
2009 - 2011Accsys- Designed and created project charters.
- Created and tracked project schedules.
- Created and maintained risk and issue logs.
- Facilitated end user training.
- Communicated effectively and often with clients through progress reports, workshops, meetings and invoicing.
- Managed the implementation of Time & Attendance solutions including hardware, software, payroll and human resources teams on behalf of clients.
- Managed and facilitated internal development teams and priorities.
- Managed reporting internally.