Kerri-Lee Gascoigne, Project Manager in Johannesburg, Gauteng, South Africa
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Kerri-Lee Gascoigne

Verified Expert  in Project Management

Project Manager

Location
Johannesburg, Gauteng, South Africa
Toptal Member Since
August 2, 2019

Kerri is a friendly, calm, empathetic project manager with 10 years of experience in the software development consulting industry. She focuses on the highest level of customer satisfaction and ensures quality and value is delivered. Ensuring that multi-disciplinary teams collaborate effectively is very important in how she runs her projects. She goes above and beyond what is expected of a project manager to ensure a project is successful.

Project Highlights

Government SharePoint Content Management Portal
Successfully implemented this solution in a government environment where it is known to be slow and hard to attain success.
Sales Opportunity CRM Custom Solution for Global Oil and Petroleum Company
Successful delivery of a sales opportunity custom development and completed the project within budget and a 15% gross profit.
Anti-Money Laundering Program Schedule for Financial Services Bank
Created a program level project schedule for +-50 initiatives which was requested by regulatory services.

Expertise

Work Experience

Senior Project Manager

2017 - 2018
Britehouse, a division of Dimension Data
  • Successfully implemented a B2B car dealership annual and quarterly audit mobile application for a global premium vehicle selling company (Australian division).
  • Coordinated development teams in Brazil, a client in Australia and other development, design and testing teams in Cape Town and Johannesburg (South Africa).
  • Delivered an insurance broker online portal for a global, South African Stock Exchange-listed company.
  • Implemented a revamp of a complex B2B mobile application within the field sales industry.
  • Set up an Agile team comprised of back-end, front-end developers, testers, designers (Team of 9).
  • Aligned the flagship product with the company's strategy and delivered upon that.
  • Completed business analysis, requirements gathering, and creation of requirements documentation and process diagrams.
  • Provided prioritization and valuation of product requirements (epics, features and user stories) based on client interaction, company strategy, client's level of satisfaction and possibility of future sales.
  • Served as the central point for communication in the business related to the flagship product management: support and maintenance (1st line, 2nd line, and 3rd line), client interaction, development teams, management teams (director-level), marketing, and finance.
  • Retained priority clients.
  • Involved in the design of solutions, quality assurance of solutions and acceptance of MVP.

Senior Project Manager

2015 - 2017
Britehouse, a division of Dimension Data
  • Worked in a financial services banking environment for 2 years.
  • Created an all-encompassing program level project schedule for 40 different teams and initiatives for the South African Reserve Bank to align with the global Anti Money Laundering regulations.
  • Set up a fully- functioning Agile team to build out a pricing engine solution to provide the bank's business managers with the tools necessary to price products accurately, and to have vital information readily accessible in order to make practical decisions.
  • Ensured technology alignment to the bank’s long-term strategy by using Angular JS, Kendo UI, and Web API services with the plan to move over to the enterprise AEM framework at a later stage.
  • Established effective project governance, including establishing procedures and accordance with quality guidelines, processes, and systems to be utilized throughout projects.
  • Aligned with the bank's rigorous CAB procedures.
  • Established effective Agile ceremonies – Sprint planning, product grooming, facilitation of daily stand-ups, task allocation, sprint reviews, and retrospectives.
  • Facilitated mandatory change control policies and procedures.
  • Co-ordinated internal testing in-line with pre-defined testing methodologies.
  • Compiled user stories based on the product backlog.
  • Facilitated requirements gathering workshops in order to define and document the business requirements.
  • Compiled activity diagrams in order to detail on a high level the business rules required.
  • Provided quality assurance of solution.
  • Identified and implemented tools to proactively maintain project governance.

Intermediate Project Manager

2014 - 2015
Britehouse, a division of Dimension Data
  • Oversaw resource planning and allocation.
  • Managed resource time attendance and approval.
  • Handled milestone billing and gross profit.
  • Completed project planning, including producing detailed project plans in-line with the project scope.
  • Compiled project change requests for out of scope functionality and providing the cost thereof.
  • Developed the project organization charts and establishing lines of accountability.
  • Advised on project resourcing requirements and the procurement of resources.
  • Co-ordinated, controlled, and directed the activities of all staff and project team members to ensure the project success criteria are met.
  • Monitored and applied performance management techniques.
  • Managed client satisfaction and resolution thereof (if required) during the project.
  • Implemented a SharePoint collaboration portal in the government sector for thousands of users including change management.
  • Implemented a complex CRM sales opportunity custom development solution for a global oil and petroleum company including SSRS reporting.

Project Manager

2011 - 2014
Karabina Altron
  • Managed various projects within numerous sectors including banking, engineering, mining, legal, retail, FMCG, and IT.
  • Managed business intelligence (reporting, data warehousing) projects as well as Microsoft Dynamics CRM and SharePoint projects.
  • Managed between 6 to 10 projects across all of these verticals at the same time.
  • Handled creation, quality assurance and management of project documentation - PID's, Charters, project schedules, risk and issue registers, and communication plans.
  • Defined project goals and success criteria with the client aligning to the time, cost, technical, and performance parameters.
  • Managed scope control process.
  • Managed gross profit of projects to be between 30 and 40%.
  • Managemed forecast gross profit for projects.
  • Oversaw the approval of team member's logged time and in turn, the impact on the project budget.
  • Provided weekly status reports on budget spent, remaining budget, GP% calculations (and deviance from baselined GP%).
  • Facilitated project kick-off, status update and ad hoc issue management meetings with the relevant stakeholders and clients.

Junior Project Manager

2009 - 2011
Accsys
  • Designed and created project charters.
  • Created and tracked project schedules.
  • Created and maintained risk and issue logs.
  • Facilitated end user training.
  • Communicated effectively and often with clients through progress reports, workshops, meetings and invoicing.
  • Managed the implementation of Time & Attendance solutions including hardware, software, payroll and human resources teams on behalf of clients.
  • Managed and facilitated internal development teams and priorities.
  • Managed reporting internally.

Government SharePoint Content Management Portal

Successfully implemented this solution in a government environment where it is known to be slow and hard to attain success.

Spent many months onsite at the clients, building a relationship with them, guiding them on the process/technologies/ solutions and guiding the development teams on progress. The process included a change management element that I created and guided to completion with +- 40 change agents.

Sales Opportunity CRM Custom Solution for Global Oil and Petroleum Company

Successful delivery of a sales opportunity custom development and completed the project within budget and a 15% gross profit.

Led a development team from kick-off through requirements gathering to development. Ensured quality assurance and managed the UAT process through to final deployment and project sign-off.

Anti-Money Laundering Program Schedule for Financial Services Bank

Created a program level project schedule for +-50 initiatives which was requested by regulatory services.

This was a mandatory requirement by the regulatory board to ensure that the bank was set to hit the deadline for adhering to the new global anti-money laundering policies.

Overhaul B2B Mobile App Front End

15 yr old complex mobile application had a complete overhaul on the UI/UX.

The field sales mobile application was business-critical to over 3000 end users. The end user's KPIs were dependent on the app. The system was completely configurable to almost anything which complicated the front end development due to all of the rules that were required depending on the configuration on the admin portal. Regardless of the complexity, it was still implemented successfully and deployed to the customers.
2003 - 2007

Bachelor's Degree in Management and Marketing

University of the Witwatersrand - Johannesburg, South Africa

SEPTEMBER 2017 - SEPTEMBER 2020

Project Management Professional (PMP)

PMI

Tools

Trello, Google Docs, Microsoft Project, Jira, Excel 2016, TFS, Slack, TeamViewer

Industry Expertise

Retail & Wholesale, Software, Healthcare, Automotive, Government, Chemicals, Energy, Mining

Paradigms

Waterfall Delivery, Agile, Scrum, B2B, Kanban, Requirements Analysis, E2E Testing

Platforms

iOS, Android, Zendesk, SharePoint 365

Other

Finance, Project Management Professional (PMP), Product Ownership, Information Technology, Budgeting, Mobile/Web Project Management, Software Project Management, Software Development Lifecycle (SDLC), IT Projects, Project Tracking, Project Delivery, Stakeholder Management, Team Leadership, Project Discovery, Customer Service, Client Relations, Client Relationship Management, Client Presentations, Progress Reporting, Waterfall Methodology, Scaled Agile Framework (SAFe), Project Rescue, Manufacturing, Team Mentoring, Business Analysis, User Requirements, Functional Requirements, Test Cases

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