Leena Alkhalili
Verified Expert in Project Management
Project Manager
Manama, Capital Governorate, Bahrain
Toptal member since October 31, 2022
Leena is a seasoned project manager with over 12 years of professional experience; she is a certified scrum master and PMP-qualified project manager. She has a successful track record leading large software projects for international companies like IBM, CISCO, and Oracle, as well as MVPs for startup organizations. Throughout her career, Leena has worn multiple hats an held various roles, such as scrum master, agile coach, product owner, and system delivery manager for enterprise applications.
Project Highlights
Expertise
- Agile Project Management
- BPM
- Facilitation
- Mobile Development
- Project Management
- Python
- Software Architecture
- System Development
Work Experience
Agile Project Manager | Consultant
Indra
- Managed the creation of a customer-centric application by delivering high-quality software within time and budgetary constraints.
- Oversaw the creation of BI reports that addressed customers' requirements and improved their response time to business and technical queries by 25%.
- Led the training of end users at the end of each release, actively collaborating with them and understanding their concerns and observations for future releases.
Service Delivery
Cisco
- Developed a virtual hospital health system for serving patients in rural India by leading the award-winning team SNAP competition in May 2019 in San Jose, California. Competed against 35 global teams and won awards for design and execution.
- Showcased exceptional performance by achieving exemplary customer satisfaction levels across all sectors through the management of multiple service delivery projects.
- Drove the best possible business decisions managing complex requirements across industries through coordination with multiple stakeholders, including CISCO, an outsourced services team, and a consulting company.
Territory Sales Manager
Oracle
- Increased operational efficiency by improving sales of CRM applications on the cloud.
- Served as sole professional, Territory CEO, to sell multiple products by eliminating inaccuracies and coordinating corrective actions.
- Contributed to achieving 4.5% of financial goals by utilizing effectual approaches.
Project Manager
Gulf Business Machines (GBM) | IBM Alliance
- Obtained first place in the ITAP architecture competition.
- Delivered web applications and SOA solutions across the banking industry, integrating services, automating processes, and managing documents across various systems.
- Streamlined operational processes by collaborating with remote teams from IBM for project implementation and testing.
- Achieved trust with management and clients and progressed from business analyst to consultant to project manager during the nine years I worked with GBM.
- Attended more than 45 training courses and conferences in over nine cities globally.
Project History
Digital Bank
http://leenakhalili.website2.me/projects---productsManaged the CRM for a digital bank to automate customers' journeys and enhance their experience. Increased overall sales by 60%. Obtained business partnerships in Brazil, the UK, the USA, and the Middle East.
The CRM delivers a world-class, best-of-breed solution for digital banks, including sales, marketing, service, digital, and social capabilities. The project is a key business transformation initiative delivering a true digital-enabled capability.
RESPONSIBILITIES
• Research the market, run brainstorming, interviews, and design iterations to define the product (functionality, features, and design).
• Work with developers and designers to build and deploy the product for beta users.
• Run A/B tests to improve the product and integrate a feedback loop to be in the know for customer requests.
• Work with the CEO to define the pricing model, long-term strategy, and 2-year product roadmap.
• Work with the back-end development team to build APIs and ensure strategic partners were successfully connected.
Finance House Bank
http://leenakhalili.website2.me/projects---productsCreated a scalable integration infrastructure that supports various channels and systems to connect disparate banking systems across the group to reduce the implementation cost and increase operational efficiency.
PRODUCT DISCOVERY
• Research similar products on the web and document use cases.
• Work with the prospective users to define the scope and resource requirement plan and create wireframes.
• Work with the UI/UX designer to create a POC/MVP and demo to beta users.
• Create project and product roadmap and release milestones.
PRODUCT DEVELOPMENT
• Manage the project using Agile (Scrum) methodology.
• Work with the dev team to set ground rules, estimate user stories and create 3-week-long sprints.
• Demo the achievements to beta users at the end of each sprint and collect feedback.
• Work with different development teams (FE, BE, and DevOps) to integrate the project and train the customer on using the product.
Building Permit System
http://leenakhalili.website2.me/projects---productsLaunched a solution to provide comprehensive analytics to get insights about building permit application status and the average time to issue a building permit, decreasing the processing time to issue a building permit by 23%.
The provided services allowed citizens to submit an online building permit application, upload the required documents, and make an online payment. The automated solution was a complex process with synchronous and asynchronous reviews by different engineering departments and government entities, such as water and electricity, drainage, and municipality.
The solution also provided comprehensive analytics to get insights about the application's status, the average time to issue an application, or how many applications were completed during a particular period.
Near Guest Book | Blockchain Solution
https://leenamk.medium.com/near-guest-book-f0354d8c88f5Published an article on Medium about Near Blockchain solution.
• Analyzed the existing solution independently
• Ran the code in Visual Studio
• Interacted with GitHub
• Installed software dependencies
• Documented the business case in business process management notation
• Tested the solution
Utilities Application
Created a customer-centric environment by delivering high quality software within time and budgetary constraints.
• Provided valuable services through customized software solutions to enable maximum client satisfaction.
• Devised effective software solutions through collaboration with organizations' professionals.
• Created a customer-centric environment by delivering high-quality software within time and budgetary constraints.
Education
Full-stack Development Bootcamp in Web Design
Le Wagon - France
Master of Science Degree in Advanced IT and Business Management
University of Wales - Cardiff, UK
Bachelor's Degree in Computer Engineering
Jordan University of Science and Technology - Ar-Ramtha, Jordan
Certifications
ICAgile Certified Professional
ICAgile
ICAgile Certified Professional – Agile Team Facilitation
ICAgile
Certified Scrum Master
Scrum Alliance
Project Management Professional (PMP)
Project Management Institute (PMI)
Communication Strategies for a Virtual Age
University of Toronto | via Coursera
AWS Cloud Practitioner Essentials
AWS
AWS Fundamentals: Going Cloud-Native
AWS
Big Data Fundamentals
University of California San Diego | via Coursera
IBM Certified WebSphere Message Broker
IBM
IBM Certified Business Process Analyst
IBM
Microsoft SharePoint
Microsoft
Cisco Certified Network Associate Industrial (CCNA I)
CISCO
Skills
Tools
Jira, GitHub, ETL, WebSphere Portal Server, Trello, SQL, Miro, IBM Cognos, Visual Studio, Subversion (SVN), Salesforce, Microsoft Excel
Paradigms
Scrum, Agile Project Management, Agile, Agile Software Development, Change Management, Implementation Project Management, DevOps, Kanban, Agile Leadership, Iterative Delivery, Service-oriented Architecture (SOA)
Platforms
Enterprise Resource Planning (ERP), Connectivity Platforms, Oracle, IBM WebSphere, SharePoint, Blockchain, WebSphere MQ, Java EE
Industry Expertise
Financial Services
Other
BPM, Python, Project Management, System Development, Software Architecture, Enterprise Service Bus (ESB), Business Intelligence (BI), Web Pages, Mobile Development, Product Planning, System Integration, Process Documentation, Scrum Master, Project Management Professional (PMP), Web Design, Web UX, Mobile App Development, Process Improvement Project Management, Business Analysis, Process Improvement, Process Design, Process Mapping, User Experience (UX), Process Flows, APIs, ERP Implementation, Technical Project Management, CSS, Fintech, IT Project Management, JavaScript, Platform as a Service (PaaS), SaaS, MySQL, Technical Design, Cloud, Request for Proposal (RFP), Consulting, PeopleSoft, Data Analytics, Digital Platform Development, Software Implementation, Stakeholder Management, XML Parsing, Estimation & Planning, Digital Transformation, Project Coordination, Web Applications, Production Management, Web & Mobile Applications, Dashboards, Financials, Large-scale Projects, Process Optimization, Advisory, Regulated Entities, Intranets, Project Timelines, Scope Management, Scrum Coaching, Discovery Workshops, Discovery, Legacy Software, Deliverability, Sprints, Leadership, eCommerce, Startups, Facilitation, Data Science, Supply Chain, Workflow, Data Analysis, CRM APIs, End-to-end Implementation (E2E), REST APIs, Product Management, Data Transformation, Data Visualization, Marketing Attribution, Feature Backlog Prioritization, Project Reporting, Sprint Planning, Mobile Payments, POS, Product Ownership, User Interface (UI), Business Process Improvement (BPI), Online Payments, Go-to-market Plans, Go-to-market Strategy, Product Launch, Feature Roadmaps, Ruby on Rails 5, Programming, Networks, BI Reports, CRM Design, Integration, Web Services, Process Analysis, Java, PCI Compliance, API Integration, IT Consulting, TIBCO, Technical Product Management, Data Processing, JavaScript 6, XML, HTML, CSS3, Project Scoping, Scope of Work (SOW), Project Planning, Proof of Concept (POC), Feature Prioritization, Communication, Minimum Viable Product (MVP), Natural Language Processing (NLP), GraphQL, Technology Consulting, Technology Strategy & Architecture, Vendor Management, Procurement, Software as a Service (SaaS), Generative Pre-trained Transformers (GPT)
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