Luis Adrian Castro Calvo
Verified Expert in Project Management
Project Manager
Garita District, Alajuela, Alajuela Province, Costa Rica
Toptal member since July 14, 2021
Luis is an experienced scrum master with degrees in industrial engineering, agile methodologies, and digital transformation. He's led projects and cross-functional teams with a component and feature focus in various industries like solution design, IT consulting, localization integration/translation, brand development, credit risk, and eCommerce. Luis has a proven record leading teams to successfully apply Scrum through coaching, mentoring, and facilitation based on the team's needs.
Project Highlights
Expertise
- Agile
- Agile Coaching
- Facilitation
- Leadership
- Product Owner
- Scrum
- Scrum Master
- Scrum Product Owner
Work Experience
Agile Coach
Freelance Services
- Worked as an agile coach; led the agile transformation and adoption in a company of over 100 people, with volunteers and contractors collaborating with each other.
- Coached and mentored teams on agile best practices and approaches to improve their performance.
- Worked closely with C-level executives, building definitions and standards across the organization to enhance agile adoption.
Director of Project Management and Professional Services
Manatí
- Created company growth plan with the goal of a 20% growth increase during the first three months.
- Delivered Scrum workshops and training to align cross-functional teams.
- Integrated the Harvest tool with Atlassian Jira to track time automatically and improve billing processes.
- Created cost controls to improve the company's financial controls.
Program Project Manager Specialist
Accenture
- Led an agile transformation with the team, which included coaching, mentoring, and training both internal and external resources.
- Improved the workflow and backlog management, which improved the team's velocity by 70% during the first sprint.
- Integrated Jira with Exalate to improve tracking and reporting by syncing two instances.
- Delivered training to over 70 people on Scrum and its application.
- Spearheaded the transition from component teams to feature teams.
- Led the creation of the definition of done and ready.
Project Manager
Manati
- Improved the company's revenue by 10% during the first year.
- Created control tools for budget and projects—reducing the number of over-budget projects by 90%.
- Coached both internal and external teams on the application of the Scrum framework.
- Led the creation of the definition of done and ready.
Senior Project Manager
Lionbridge
- Created the necessary documentation to validate processes and identify areas of improvement.
- Applied agile approaches to earn customer trust by improving deliveries both in quality and recurrence.
- Delivered all projects within budget and improved the GM for each project by 10%—improving efficiency and transparency.
Project Manager
Havas Magma
- Managed over 20 different products at the same time.
- Led multiple cross-functional teams of over five people.
- Reduced the number of overtime hours by 25% and improved the work-life balance for the team.
Associate Product Manager
Oryx Agency
- Led the reduction of a backlog with over a thousand items to less than 100 in the first 3-month period.
- Created project plans which received C-level approval.
- Spearheaded the prioritization of the product backlog and worked on creating the definition of done and acceptance criteria.
- Coordinated efforts with an internal team and an external one—exceeding expected results by improving the team's velocity while maintaining quality.
Account Manager
Experian
- Received a performance award; was the youngest account manager at the time to receive it.
- Managed the team and reduced production costs by 60%.
- Improved production by over 40% within the first 3-month period.
Team Lead
Amazon.com
- Joined the company as a temporary customer service (CS) agent and became a CS lead in six months.
- Opened a new organizational unit (OU) in Costa Rica, making the team grow two times in one year.
- Coached top offenders into improving and eventually becoming the top performers within a 2-month period.
- Served as the first wave of CS leads to open the new site; spearheaded the efforts to make it the top performer site in the network within three months.
Project History
Redesign for a Premium Car Brand
Redesigned the entire website while leading an agile transformation.
Organizational Agile Transformation
Coached an entire organization to successfully apply Scrum from the executive level to developers.
Social Space for Golf Enthusiasts
Launched and managed a social space for golf enthusiasts.
Operational Improvement
Coached the team on Agile and its application, created role definitions, implemented budget controls, and increased the company's revenue by 10% the first year.
I worked with top brands from the region and within different industries such as banking, upper education (universities), and government.
Education
Master's Degree in Agile Methodologies and Digital Transformation
Isabel I University - Madrid, Spain
Bachelor's Degree in Industrial Engineering
Latina University of Costa Rica - Heredia, Costa Rica
Certifications
Agile Coach
ICAgile
Management 3.0 Foundation Workshop
Management 3.0
PMI Agile Certified Practitioner (PMI-ACP)
Project Management Institute (PMI)
Agile Team Facilitation
ICAgile
Professional Scrum Master Level I (PSM I)
Scrum.org
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Scrum Master Accredited Certification
International Scrum Institute
Skills
Tools
Jira, Slack, Zoom, Miro, Trello, Confluence
Paradigms
Lean, Agile, Scrum, Management, Agile Leadership, Agile Software Development, Kanban, Digital Marketing Best Practices, Agile Project Management
Industry Expertise
Healthcare
Other
Continuous Improvement, Planning, Scrum Master, Product Owner, Facilitation, Leadership, Customer Service, Project Management, Requirements, Project Planning, Agile Coaching, Scrum Coaching, Stakeholder Management, Scrum Product Owner, Sprints, Certified ScrumMaster (CSM), Sprint Planning, Sprint Ceremonies, Agile Sprints, Communication, User Stories, Agile Transformation, Microsoft Teams, Fraud Prevention, Email, Digital Marketing Strategy, Development, Web Development, Training, Feature Backlog Prioritization, Project Scoping, Cross-functional Team Leadership, Marketing, PSM-1, Scrumban
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