Luis Daniel Manríquez Pedraza, Project Manager in Santiago de Querétaro, Mexico
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Luis Daniel Manríquez Pedraza

Verified Expert  in Project Management

Project Manager

Location
Santiago de Querétaro, Mexico
Toptal Member Since
May 1, 2021

Luis is a senior Agile project manager focused on delivering products with high-quality standards, using techniques from Agile and structured methodologies like Scrum, Kanban, XP, PM, PSP, and TSP. He's well experienced in analysis, project estimation, and on-time project delivery. Luis has proven expertise in the early detection of risks and deviations from the plan and mitigation.

Project Highlights

CA Workload Automation ESP Edition
Managed support and development teams to accomplish business goals and maintain top-quality customer service.
CEMEX Go
Launched a global application that improved the ordering customer experience and facilitated back-office work.
Medical Credentialing Software Migration
Delivered the project with a tight schedule and ambitious scope, ensuring open communication with the customer and extended development team located overseas. Discovered early issues with the initial requirements that prevented several delays.

Expertise

Work Experience

Senior Technical Program Manager Lead

2022 - 2024
Mercari
  • Formalized and standardized the upstream process, reducing the friction between the product and engineering organizations.
  • Implemented feedback loops to integrate the vision from executives, VPs, and senior management into the product design.
  • Formalized the role of TPM inside the organization, bringing a new department into existence from zero.

Senior Agile Project Manager

2020 - 2022
Broadcom
  • Implemented a company-wide metric framework to showcase team, train, and business unit tendencies.
  • Reduced the MTTR for customer defects by implementing process and practice improvements.
  • Improved feedback loops by proposing and implementing anonymous interactive retrospectives for remote work.
  • Mitigated the knowledge loss risk in senior mainframe developers by implementing a buddy system and knowledge transfer protocol.
  • Increased project resource and budget usage transparency by implementing a real-time executive dashboard.
  • Decreased the team change of context tax by implementing a key developer protection philosophy for support and enhancement teams.
  • Proved the WIP limit importance and benefits, generated a case study, and helped replicate it for other teams.

Senior Agile Project Manager

2018 - 2020
Neoris
  • Created a communication protocol to minimize the risk of miscommunication of collaborative teams located in several countries.
  • Trained top and middle managers to be able to cooperate in an Agile environment.
  • Improved the work process to ensure proper handling of requirements, internal defects, and customer support.
  • Created a metric framework to improve the transparency and traceability of the project.

Delivery Lead | Scrum Master

2015 - 2018
Definity First
  • Directed the Agile transformation of the company, replacing Waterfall practices with different Agile methodologies that fitted the different projects.
  • Mapped and improved company process related to software pre-sales, development, support, and end of life, ensuring a company-wide standardization.
  • Trained the top management, middle managers, and developers in the Agile process selected for the company, creating a curriculum for future hires.
  • Created a metric framework to provide visibility at portfolio, project, and team levels.

Project Manager | Scrum Master

2014 - 2015
BSD Consulting
  • Prepared and got approved an IT transformation plan directed to replace outdated infrastructure and systems.
  • Implemented Agile practices into a non-software-related company, ensuring that operational departments could coordinate with the management directions.
  • Improved communication feedback loops in the company, ensuring that the right messages were sent to the right people at the right time.

CA Workload Automation ESP Edition

https://www.broadcom.com/products/mainframe/workload-automation/esp-edition

Managed support and development teams to accomplish business goals and maintain top-quality customer service.

Managed over 20 developers with several technology specializations, improving the way of work, processes, and transparency. Helped the team commit and deliver time-sensitive and high-visibility capabilities.

CEMEX Go

https://www.cemexgo.com/

Launched a global application that improved the ordering customer experience and facilitated back-office work.

Managed more than 30 developers around the world, ensuring feedback loops and breaking communication silos, coordinated releases that impacted production environments with multiple time zones, and integrated third-party solutions to communicate with the ordering API.

Medical Credentialing Software Migration

Delivered the project with a tight schedule and ambitious scope, ensuring open communication with the customer and extended development team located overseas. Discovered early issues with the initial requirements that prevented several delays.

Managed over 20 developers distributed between different countries in a technically challenging project migrating from Silverlight to Angular and C#, facilitated the requirement discovery and validation process, and set up in place a continuous delivery process to show progress and validate the approach.
2006 - 2011

Engineer's Degree in Computer Science

ITESM Queretaro - Queretaro, Mexico

JULY 2017 - PRESENT

Scrum Master Certified

SCRUMstudy

Tools

Jira, Excel 365, Atlassian Suite, Confluence, Trello, Miro, Rally, Slack

Paradigms

Scrum, Kanban, Key Performance Metrics, Agile Delivery, Agile Project Management, Change Management, Test-driven Development (TDD), Agile, DevOps

Platforms

Software Design Patterns, Monday.com

Other

Project Management, Leadership, Scrumban, Process Improvement, Agile Transformation, Scrum Master, Agile Coaching, Certified ScrumMaster (CSM), Hybrid Project Management, Waterfall Methodology, Stakeholder Management, Risk Management, IT Project Management, Standardization, Reporting, Progress Reporting, Sprint Planning, User Stories, Project Timelines, Process Improvement Project Management, Risk Analysis, Technical Project Management, Project Planning, SaaS, Large-scale Projects, Scope Management, Scrum Coaching, Software Project Management, Web & Mobile Applications, Project Tracking, Project Reporting, Feature Backlog Prioritization, Sprints, Sprint Retrospectives, Technical Requirements, Jira Administrator, Jira Administration, Software Design, Software Development, Scaled Agile Framework (SAFe), Product Delivery, Training, Business Analysis, IT Program Management, Program Management, PMO Development, Processing, Technical Program Management, Dashboard Development, Dashboards, Workflow, Project Budget Management, Web Development, Project Coordination, Minimum Viable Product (MVP), Proof of Concept (POC), Technical Project Monitoring, Estimations, APIs, Creative Direction, Product Management, Jira REST API, Ticketing, Atlassian Plugins, Customer Support, Project Rescue, Creative Thinking

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