Maja Trickovic
Verified Expert in Project Management
Project Manager
Novi Sad, Vojvodina, Serbia
Toptal member since June 11, 2020
Maja's close colleagues describe her as a supportive, empathetic, reliable, and dedicated person with a systematic and structural approach. For the past 10 years, she has established strong relationships with her team members and clients, helping them to thrive and become high-performing every step of the way–from idea to live product. A critical thinker with an open mind, Maja is inspired by genuine people and is passionate about co-creation and product discovery.
Project Highlights
Expertise
- Agile Coaching
- Agile Project Management
- Atlassian Suite
- Digital Marketing
- Product Discovery
- Project Management
- Scrum
- Service Delivery Management (SDM)
Work Experience
Jira Expert Technical Project Manager
3rd Level Inc
- Provided support and coaching on setting up full Jira projects, with "live" cases.
- Offered guidance on various Jira concepts such as filters, workflows, boards, issues, schemes, custom fields, forms, etc.
- Delivered coaching on Jira automation, plugins, and other Atlassian tools.
Agile Project Delivery Manager
Siid
- Acted as an agile project delivery manager and agile coach. Managed a dynamic team of 7 to 10 people for about two years, which became self-organized and high-performing in the first six months of our work together.
- Conducted an advanced Jira set up, heavily optimizing and aligning real-life processes with the tool, significantly increasing the project's progress transparency and enabling predictability.
- Introduced easily readable qualitative team metrics of team happiness, motivation, and relevant aspects of interest, guiding the enhancements' time and direction.
- Introduced product discovery to the client and facilitated discovery workshops.
Jira Administrator (via Toptal)
DARE INTERNATIONAL LTD
- Conducted mini-workshops and process mapping sessions to gather requirements, identify pain points, and document current workflows.
- Configured Jira projects, including setting up user accounts, permissions, workflows, and project configurations according to organizational requirements.
- Customized Jira workflows, issue types, fields, JQL filters, screens, and schemes to align with the organization's processes and workflows.
- Planned and executed the migration of data and configurations between different Jira project types (assessing the source, mapping data fields and configurations to the target, and ensuring data integrity and completeness throughout the migration process).
- Conducted installation and configuration of Jira plugins and add-ons to extend the platform's functionality and meet specific business requirements.
- Worked closely with stakeholders, project managers, and IT teams to coordinate the migration and minimize disruptions to ongoing projects and workflows.
- Implemented and enforced security measures within Jira, such as security roles and permissions.
- Conducted training sessions on how to use Jira effectively. The sessions were held for in-house managers in charge of Jira maintenance and administration.
Delivery Manager
Levi9 Technology Services
- Managed multiple projects with multiple teams simultaneously, with different levels of complexity. Depending on the setup, acted as the project/delivery manager, agile coach, and scrum master. Managed team as a service, T&M, and fixed-price projects.
- Established project reporting with relevant qualitative and quantitative metrics; Ensured smooth team rotations/changes, facilitated knowledge transfers, and acted as a first escalation point for clients and teams.
- Introduced user story mapping to 10 clients, enriching requirements elicitation and bringing dev teams closer to the business. Created a hands-on user story mapping workshop with three colleagues; trained 70+ people within and outside of the company.
- Conducted fully remote product discovery workshops, ensuring business goals and objectives were successfully linked to the requirements the teams and business created as a joint effort, followed by agile release planning and risk management.
- Conducted advanced Jira and Confluence setup for 10+ clients, optimizing and aligning real-life processes with those tools, significantly increasing the project progress transparency and enabling predictability.
- Established incident management procedures and standby service with proactive monitoring.
- Actively involved in the presales process, proposal writing, and client onboarding, mostly in the digital marketing and transportation industry. Handled multiple project transformations from a Waterfall-like towards an Agile setup.
- Successfully conducted account and process assessments, including interviews and brainstorming sessions, resulting in specific improvement plans for a particular setup.
- Served as a mentor in the first company delivery management internship program and a long-term mentor for new colleagues. Organized knowledge-sharing sessions on project delivery, Agile, and team coaching. Involved in DM technical interviews.
- Handled local administration, including timesheets, invoicing, organizing travel—visits, team-building events, etc.—necessary equipment, and more.
Agile Project Manager
Freelance
- Managed a remote team of five people as an agile project manager and acted as a scrum master. This team implemented three projects in different areas, including media and travel.
- Negotiated budgets, terms, and conditions with the clients.
- Conducted manual testing of the applications when needed.
Content Administrator
Aladin.info
- Administered content in the news section on a daily basis, ensuring all news from 20+ sources are properly and timely grouped and sourced for the end user.
- Administered content in the TV program section on a daily basis, including all changes in TV programs happening during the day itself. Made sure the content from 70+ sources is correct, up-to-date, and populated with detailed information.
- Managed the company's Facebook page for a period of time.
Project History
Reverse Logistics Warehouse Platform Implementation and Maintenance (Under NDA)
Managed full account transition for three teams, including standby service with no interruptions on the production system; established incident management procedures and proactive system monitoring and released the warehouse app's MVP in four months.
The development teams were responsible for implementing the app for warehouses (regular and VAS services). The DevOps team handled complete system maintenance and 24/7 standby service.
My work included facilitating product discovery workshops, handling smooth team rotations and changes, knowledge transfers, and local administration (timesheets, invoicing, travels, and team building). I introduced easy-readable qualitative team metrics of team happiness, motivation, and relevant aspects of interest, to guide the enhancements timely and in the right direction. These insights were especially valued by client management.
The platform handles consolidated returns networks throughout the US, Australia, Canada, and Europe. The system's main goal is to reduce the complexity of reverse logistics while enhancing flexibility, transparency, and control, creating value out of returns management, and driving costs down.
Market Research System Rebuild (Under NDA)
Launched MVP in 3.5 months, enabling end-users significantly improved experience. Managed a full system rebuild, along with coaching both team and client to become high performing and ensure the delivery is timely and value-driven.
Additionally, handled smooth team rotations/changes, facilitated knowledge transfers, and local administration (timesheets, invoicing, travels, and teambuilding). Produced monthly highlight reports.
Advertising Campaigns Management App - Implementation and Maintenance (Under NDA)
Conducted heavy Jira projects migration to a different instance and full optimization of processes along the way.
Additionally, I handled smooth team rotations, changes, facilitated knowledge transfers and local administration, including timesheets, invoicing, travels, and teambuilding. Produced monthly reports.
As one of the world’s leading advertising media companies, the client focused on developing media solutions, mostly in advertising, including content creation, digital communications, tools, and other business-related functions.
Advertising Platform for Mobile Network Operators (Under NDA)
Managed up to 20 people in two dynamic teams on an aggressive project timeline.
• Facilitated product discovery workshops, handled smooth team rotations and changes, knowledge transfers, and local administration, including timesheets, invoicing, travels, and teambuilding.
• Produced extensive highlight reports on the project status bi-weekly.
Education
Bachelor's Degree in Information Systems and Technologies
Faculty of Organizational Sciences, University of Belgrade - Belgrade, Serbia
Certifications
SAFe 4 Scrum Master
Scaledagile.com
Professional Scrum Master I (PSM I)
Scrum.org
Skills
Tools
Atlassian Suite, Jira, Google Docs, Slack, Confluence, Zoom, Office 365, Skype, MURAL, Miro, Trello, Asana, Atlassian
Paradigms
Agile Delivery, Agile Project Management, Scrum, Agile, Agile Leadership, Lean Project Management, Agile Software Development, Servant Leadership, Kanban, Requirements Analysis, Change Management, B2B, B2C, Lean, Continuous Delivery (CD), Continuous Integration (CI)
Industry Expertise
Digital Marketing, Transportation & Shipping
Platforms
NetSuite OpenAir, Amazon Web Services (AWS), Azure, Android, iOS
Other
Story Mapping, Jira Administrator, Teamwork, Project Management, Minimum Viable Product (MVP), Estimation & Planning, Scrum Master, Jira Administration, IT Project Management, Digital Project Management, Sprint Planning, Feature Backlog Prioritization, Project Coordination, Risk Management, Cross-functional Team Leadership, Project Discovery, Workflow, Sprints, Web Project Management, Agile Coaching, Product Discovery, Service Delivery Management (SDM), Web, Mobile, Teams, Mobile App Development, Discovery Workshops, Backlog Management, Project Estimation, Requirements & Specifications, Project Timelines, User Stories, Technical Project Management, Process Optimization, Project Planning, Discovery, Innovation, Entrepreneurship, Progress Reporting, Web Applications, Project Tracking, Best Practices, Project Scoping, Roadmaps, Product Roadmaps, Sprint Retrospectives, International Projects, Stakeholder Management, Business Analysis, Configuration Management, Account Management, Project Reporting, Conflict Resolution, Atlassian Plugins, Dependency Management, General Data Protection Regulation (GDPR), BlueJeans, Content, JQL, Requirements, Metrics, Google Meet, Release Management, Document Management, Templates, Legacy Software, Product Management, Dashboard Design
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