Manoj Chandra, Project Manager in Bellevue, WA, United States
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Manoj Chandra

Verified Expert  in Project Management

Project Manager

Location
Bellevue, WA, United States
Toptal Member Since
November 15, 2022

Manoj is a multifaceted IT executive with nearly 20 years of experience in the software industry. He has a long track record of ensuring projects are delivered to the highest quality and within budget by efficiently organizing, managing, and utilizing the resources available. Manoj can effectively integrate IT realities with strategic business goals by working productively with senior management and internal or external stakeholders to ensure smooth operational transitions and product delivery.

Project Highlights

Ranking Algorithm for the Amazon Buy Box
Launched and managed a team that worked on several releases of a ranking algorithm for the Amazon Buy Box.
Smart Home Solution for Senior Living Facilities
Managed a team to develop a fully-functional minimum viable product (MVP) of a smart home solution for senior living facilities.
Real-time Video Facial Recognition for Theft Detection
Created a solution and managed a team to develop a real-time facial recognition system for theft detection, which was rolled out to 140 stores across Australia.

Expertise

Work Experience

Software Development Manager

2021 - 2024
Amazon.com
  • Worked with senior leaders on setting the vision and technical strategy for the organization.
  • Managed day-to-day activities of an engineering team within an Agile and Scrum environment and collaborated with partner teams.
  • Drove continual improvements through iterative improvements to the team's processes and mechanisms to ensure the right things get prioritized and work gets done efficiently.
  • Developed a team of program managers and engineers, growing their careers and empowering them to achieve amazing things.
  • Collaborated with engineers to build the best technical design and approach.
  • Reported on development, quality, operations, and system performance status.

Senior VP of Engineering and Operations

2019 - 2021
Trilogy
  • Oversaw building and managing a global remote team of project managers, architects, engineers, testers, and developers across a wide range of technologies.
  • Led the organization toward achieving highly aggressive goals by setting weekly targets with daily check-ins to ensure quarterly results were achieved. My team achieved a 280% increase in throughput while improving its quality bar.
  • Reduced annualized turnover from around 30% to about 10% through significant cultural change. Reconnected the technology and product teams through shared goals, driving up ownership, quality, and output from the technology team.
  • Managed communications and stakeholders and supported technical discussions to clearly define requirements, integrations, and overall expectations for all involved parties.
  • Ran operations across a variety of disciplines, including software as a service (SaaS) operations, IT operations, support, marketing, sales, and finance.

Head of Software Engineering

2017 - 2019
DXC Technology
  • Managed $50 million worth of projects for 2017/2018. Oversaw a team of over 60 software engineers, including about ten engineers working remotely.
  • Collaborated with software team leads to develop all projects' software architecture and design.
  • Acted as a strategic advisor to an Asia Pacific (APAC) leadership team to provide guidance on a product roadmap and innovative research and development (R&D) activities to be pursued.
  • Worked closely with various stakeholders to ensure that software development occurs with the highest level of quality and satisfies end users' needs.
  • Worked on various projects, including real-time distributed systems, mobile development, cloud-based solutions, data analytics, security, and artificial intelligence.
  • Oversaw team goal setting and discussions with a direct line report on career progression and training and development needs.
  • Spent a lot of time interviewing, growing, and mentoring the team as needed due to rapid growth.

Software Development Manager

2016 - 2017
TTG Transportation Technology
  • Maintained high standards of software quality within the team by establishing good practices and habits and regularly conducting peer reviews of solution designs and related code changes.
  • Assessed opportunities continuously for application and process improvement.
  • Identified and encouraged areas for growth and improvement within the team and provided technical leadership through coaching and mentorship.
  • Oversaw innovating TTG's core products. Planned and developed a software and technology road map.
  • Managed the sprint cycles and promoted Agile methodologies within the company.
  • Reviewed the company's technical infrastructure, including servers, networks, and software. Planned for any upgrades needed by the business.

Chief Technology Officer (CTO)

2015 - 2016
GDR Marketing & Distribution Pty. Ltd.
  • Established the company's technical vision and led all aspects of the company's technology development.
  • Maintained existing systems and provided direction in all technology-related issues supporting information operations.
  • Led the execution of a technology strategy for platforms, partnerships, and external relationships.
  • Established technical standards and ensured their adherence to product development and company operations.
  • Managed internal staff and external contractors, as well as projects outsourced overseas.

Ranking Algorithm for the Amazon Buy Box

http://www.amazon.com

Launched and managed a team that worked on several releases of a ranking algorithm for the Amazon Buy Box.

I managed 12 developers and worked with various dependency teams across Amazon to implement numerous changes to the Amazon Buy Box ranking algorithm. The work involved heavy use of machine learning and scientific models to optimize the algorithm to pick the best seller for a specific item. The system had to be fast enough to process over 200 million transactions an hour, going through millions of inventory and related metadata to pick the best. This was a complex project and very critical to Amazon's eCommerce store.

Smart Home Solution for Senior Living Facilities

Managed a team to develop a fully-functional minimum viable product (MVP) of a smart home solution for senior living facilities.

I managed a team of eight developers to develop HomeStay, an IoT-based smart home solution that integrates with Google Home for senior living facilities. It receives data from numerous motion and door sensors installed in facilities and provides real-time data analysis using machine learning models to provide insights into the residents. Some insights provided include: door not closed, fall detection, resident has not taken medicine today, resident has not eaten yet, time resident went to bed, and many more. The system also integrates with Google Home so residents and their kids can query the data or ask for help. Finally, the system integrates with emergency services that can send an ambulance or other care as required. The MVP got total funding and was later developed into a full-fledged product.

Real-time Video Facial Recognition for Theft Detection

Created a solution and managed a team to develop a real-time facial recognition system for theft detection, which was rolled out to 140 stores across Australia.

While I worked with DXC Technology, a client came to us with a problem about people buying multiple items and then going to another store branch or the same store hours later, picking up the same things again, showing the receipt at the front door that they got when they bought goods in the previous store, and walking out with the items. They would do this several times and hit several branches costing the company millions of dollars. I proposed a solution that processes real-time video feeds of people in the store, tracking what they have bought and when, and then providing visual alerts for potential targets based on several rules. I worked on this solution with the client and my team and iterated over it a few times before getting the green light to implement it. Also, I managed eight engineers to develop this solution tried out in five stores initially. The client loved the solution and rolled it out to 140 stores across Australia.
2005 - 2007

Master's Degree in Commerce

University of New South Wales - Sydney, Australia

2001 - 2004

Bachelor's Degree in Software Engineering

University of New South Wales - Sydney, Australia

Tools

Jira, Slack, Zoom, Asana

Paradigms

Agile, DevOps, Scrum

Platforms

Amazon Web Services (AWS)

Other

Software Design, Project Management, Implementation, Software Architecture, Consulting, Scrum Master, Software Development, Technical Project Management, Business, Finance, Hedge Funds, Commerce, Software QA, Java, Machine Learning, Natural Language Processing (NLP), SaaS, Software Development Management, Scalability, Internet of Things (IoT), Google API, IoT Security, Facial Recognition, Cloud, Generative Pre-trained Transformers (GPT)

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