Marcel Brito, Project Manager in Santiago De Los Caballeros, Santiago Province, Dominican Republic
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Marcel Brito

Verified Expert  in Project Management

Project Manager

Santiago De Los Caballeros, Santiago Province, Dominican Republic
Toptal Member Since
May 4, 2022

Marcel is a project manager with over a decade of experience working on IT projects, focusing on IT operations and strategic planning. His understanding of business requirements helps him solve complex problems by parsing them into technical tasks. Over the past two years, Marcel has successfully managed projects using Agile methodologies across health and B2B sectors worldwide.

Project Highlights

9-1-1 System for the Dominican Republic
Launched several projects, including structured cabling, data center, and the PBX system, which added to the overall 9-1-1 service.
Health Laboratory App
Managed several mobile releases consisting of requirement updates and bug fixes for one of the largest health laboratories in the Dominican Republic.
Data Annotation Platform
Executed several data annotation platform releases for one of the leading data engineering companies.


Work Experience

Data Scrum Master

2024 - 2024
  • Developed a program-wide dashboard and queries using Azure DevOps.
  • Collaborated with the project team to determine the high-level scope of the project.
  • Facilitated scrum ceremonies between the different stakeholders.

LMS Training Coordinator

2023 - 2024
Tropicana Brands - Main
  • Coordinated virtual and on-premise training sessions for more than 2,000 employees.
  • Provided insight to the project team about metrics related to the training sessions.
  • Uploaded training sessions to the internal LMS platform for the company's future use.

Senior Business Analyst

2023 - 2023
Kentucky Trailer - Main
  • Helped the team implement the Six Sigma red tag module for the inventory and purchasing department.
  • Created requirements documentation for translating user requirements into technical requirements for developers.
  • Created detailed documentation for the Microsoft SQL Server database related to triggers and jobs.

Integration Tech Project Manager

2022 - 2023
Silva Consulting Solutions
  • Deployed the We Got It application for Boston Children's Hospital.
  • Interacted between Silva Consulting and Boston Children's Hospital to define the overall scope of work and translated it to the technical team.
  • Provided an in-depth analysis of requirements related to HIPAA and FedRAMP compliance.
  • Collaborated with the technical team to incorporate new technologies and best practices of AWS services.

Project Manager

2022 - 2023
  • Participated as a crucial stakeholder in organizing project work, removing roadblocks, and helping with user acceptance testing (UAT) for the Phoenix project, consolidating all B2C and B2B information in a single Salesforce instance.
  • Created an organized framework for requirements intake and production support for the fintech department using a combination of Scrum/Kanban Jira boards and Confluence pages.
  • Applied Scrum practices to the software engineering team that was part of the fintech department, leveraging Scrum ceremonies (stand-up, grooming, planning, and retrospective) and achieving better value for the company.

Project Manager

2022 - 2022
Stanley Black & Decker
  • Gathered, analyzed, and prioritized the requirements for the future release of the eCommerce website.
  • Documented project processes and other relevant information on a Confluence page as well as guidance on how to use it.
  • Served as the central point for user testing and feedback on the incremental deployments in the staging environment after each iteration.

IT Business Analyst

2022 - 2022
Kentucky Trailer - Kentucky Trailer Main
  • Enhanced project documents and RFPs for project vendors in the 2022 budget, including a unified communication as a service (UCaaS) solution, leveraging scanners in manufacturing and using QR codes to incorporate learning material in the plant.
  • Created extensive documentation for solving software and database-related tickets, how IT systems work, and documents for translating business requirements into technical specifications.
  • Bridged the gap between business requirements and the development process. Verified software changes through the Six Sigma quality process and planned releases of the application changes in production.
  • Helped implement dashboard and reports using Qlik Cloud application and connecting SQL server databases for presenting insights and information.

Service Delivery Manager | Scrum Master | Product Owner

2021 - 2022
GBH Solutions
  • Delivered quality software by managing multiple Agile teams across development, QA, DevOps, and UI/UX design.
  • Directed management improvements and set up Agile processes to improve teamwork and overall results.
  • Integrated Jira service management with the client to manage incidents and requirements, as well as improve communication and service response.
  • Mediated between people and mended relationships. Communicated with stakeholders at all levels.

Senior Network Consultant

2020 - 2021
  • Joined the Cisco consulting department as a product manager of the brand.
  • Designed IT solutions to meet the clients' Cisco requirements.
  • Formulated executive Cisco reports for upper management using a KPI.
  • Collaborated as a system engineer for AWS training sessions to be certified as an AWS consulting partner.

IT Coordinator | Scrum Master

2017 - 2020
9-1-1 Emergency System (Dominican Republic)
  • Planned and executed the investment projects for the IT department and the budget as part of the annual operating plan.
  • Formulated requests for proposals for IT solutions acquisition and contributed to the evaluation process as an SME.
  • Functioned as a project manager and technical lead on multiple projects, including working on the IT service management software, the ERP system, and the computer-aided dispatch system.
  • Managed and supervised IT operations, Helpdesk, cybersecurity, and software development teams to guarantee high availability, security, and innovation of computer systems. I managed around 40 engineers.
  • Coordinated new software development with the team as a project owner and Scrum Master. Executed Scrum ceremonies, specifically daily Scrum and sprint planning, and defined priorities while removing roadblocks, ensuring team cohesiveness.

IT Operations Manager

2016 - 2017
9-1-1 Emergency System (Dominican Republic)
  • Participated as subject matter expert (SME) in public bids.
  • Oversaw continual operations of IT systems for core services that operate 24/7.
  • Contributed to implementing the redundant operations of the 9-1-1 services between the two main sites.
  • Participated in the interview process for network and server analysts for around 20 vacancies.

Virtual IT Trainer

2015 - 2017
Capacity Academy
  • Designed and taught prep courses for students, focusing on their gaining the desired certification by the end of the course.
  • Mentored and offered guidance to students in Central and South America.
  • Prepared webinars with topics related to new technologies.

Network Analyst

2013 - 2016
9-1-1 Emergency System (Dominican Republic)
  • Administrated, maintained, and offered Level 2 support for technology platforms used in the transmission network of the Urban Video Surveillance System, PBXs systems, and LAN, WAN, and WLAN networks to ensure around-the-clock operability.
  • Addressed incidents, problems, and changes based on the ITIL operating mode and used the Service Desk Manager System Center platform to ensure SLAs and reduce the downtime of IT services.
  • Trained approximately 3000 participants from different emergency agencies, e.g., National Police, Fire, Public Health, Metropolitan Transportation Authority (AMET), and Road Assistance, on the use of equipment vital to the 9-1-1 timely response.
  • Administrated and troubleshoot communications equipment such as Cisco switches Catalyst 6500, 3750v2, 3750X, Cisco routers: ISR 2900, Avaya switches ERS 3500, ERS 4800, VSP 7000, radios: Radwin HBS/HSU 5000, 2000C and Solectek SkyWay QM/CM.
  • Supervised and collaborated with external suppliers.

Junior Oracle Developer

2013 - 2013
Monumental de Seguros
  • Produced reports and forms using Oracle Reports and Oracle Forms used by the accounting department in their daily operations.
  • Handled basic database administration based on Oracle 9i and Oracle 11g.
  • Developed SQL statements using PL/SQL to create queries used by management to evaluate critical aspects of the company.

9-1-1 System for the Dominican Republic

Launched several projects, including structured cabling, data center, and the PBX system, which added to the overall 9-1-1 service.

I was the SME for the bidders' evaluation process and participated as the 9-1-1 project manager for subprojects. My responsibilities extended to coordinating deliverables by different contractors, including status reports, stakeholder management, and risk assessment.

As the project owner and scrum master on the help desk portal and the ITSM software projects, I ensured continuous deliveries by implementing Agile methodologies.

I drafted the project charter and the bidding process request for proposals, as well as formulated the estimated budgets for management approvals.

Health Laboratory App

Managed several mobile releases consisting of requirement updates and bug fixes for one of the largest health laboratories in the Dominican Republic.

I acted as a scrum master on a project for implementing new features and fixing mobile app bugs for Android and iOS. The technical team included a tech lead, a QA engineer, and four software developers.

My responsibilities included using Scrum practices to guide the team in transforming the requirements into user stories and later developing and implementing those user stories into releases.

Data Annotation Platform

Executed several data annotation platform releases for one of the leading data engineering companies.

As a service delivery manager using Scrum practices, I led a 10-person technical team in completing the data annotation platform features. The team consisted of DevOps and QA engineers, senior software developers, and two team leads.

In addition, I managed teams located in India and the Dominican Republic, as well as gathered high-level requirements for designing and prototyping the UI/UX design. This included creating and editing user stories with the stakeholders to accommodate priorities and improve the allocation of resources.
2015 - 2018

Master's Degree in Strategic Management

Universidad Internacional Iberoamericana (UNIB) - Arecibo, Puerto Rico

2008 - 2014

Bachelor's Degree in Telecommunications

Pontificia Universidad Católica Madre y Maestra (PUCMM) - Santiago de los Caballeros, Dominican Republic

2009 - 2010

Associate's Degree in Computer Science

Tompkins Cortland Community College - New York


PMI Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)


Project Management Professional (PMP)

Project Management Institute (PMI)


ITIL Foundation



Microsoft Visio, Trello, Jira, Slack,, Asterisk, SQL, Office 365, Project Management & Work Tracking Tools, Microsoft Excel, Excel 365, Microsoft Exchange, Microsoft Project, Camtasia, Camtasia Studio, GitLab, GitHub, Oracle Forms, Oracle Reports, Qlik Sense, Miro, Microsoft Power BI, G Suite, Confluence, Basecamp, Salesforce, NetSuite, Grafana, Kibana, AWS Deployment, Figma


Agile, Requirements Analysis, Change Management, Agile Delivery, Agile Project Management, Scrum, Continuous Delivery (CD), User Acceptance Testing (UAT), Agile Leadership, Testing, Waterfall Delivery, Implementation Project Management, Agile Product Management, DevOps, Kanban, Six Sigma, Lean, XP, B2C, B2B, Azure DevOps

Industry Expertise



Amazon Web Services (AWS), Amazon EC2, Windows, Windows Server 2012, Oracle, Linux, Oracle Database, Enterprise Resource Planning (ERP), Shopify, Marketo, MuleSoft


Microsoft Office, IT Networking, IT Projects, IT Project Management, RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Projects, Project Management, IP Networks, Request for Proposal (RFP), Cisco, Emergency & Urgent Care, Continuous Improvement, Technology Solutions, Technical Project Management, Cisco Routers, Cisco Switches, LAN, WAN, SNMP, WLAN, Vendors & Suppliers, CCNP, Vendor Management, Project Management Professional (PMP), Documentation, Project Coordination, Critical Thinking, SSH, SFTP, Network Administration, Operations, Certified Project Manager, PMI, Resource Management, Software Project Management, Microsoft Teams, Software Development, Engineering Software, Databases, Telephony, Strategic Planning, Planning, IT Operations Management (ITOM), Business Requirements, IT Services, Problem Management, Incident Management, Capacity Planning, IT Service Delivery, Training, Training Content, Training Videos, Process Flows, Process Mapping, Data Centers, VoIP, Team Leadership, Amazon S3 (AWS S3), Agile Sprints, Build Processes, PL/SQL, Customer Service, SD-WAN, Leadership, IT Service Management (ITSM), Budgeting, User Stories, Remote Team Leadership, Design, Customer Support, Business Solutions, Custom Solutions, Digital Solutions, ITIL, Business Continuity, Annual Operating Plans, Technical Hiring, Hiring, Procurement, Technical Design, Stakeholder Engagement, Project Tracking, People Development, Monitoring, Technical Drawing, PBX, Service-level Agreements (SLA), Fiber Optics, IT Support, Wireless Communication, Wireless Engineering, Interviewing, Vendor Selection, People Management, Stakeholder Management, Conflict Resolution, Software Development Management, ICT Training, Webinars, Certifications, Reporting, Software QA, Scrum Master, Agile Product Delivery, QA Testing, Scrum Product Owner, Sprint Ceremonies, Sprints, Story Mapping, Feature Roadmaps, Program Management, Waterfall Methodology, IT Infrastructure, Risk Management, Risk Analysis, Project Planning, Cross-functional Team Leadership, IT Consulting, SIP, Phone Support, Telecom Equipment & Solutions, Feature Backlog Prioritization, Sprint Planning, Best Practices, IT Business Analysis, Business Analysis, System Requirements, Presales, Project Management Operations, Process Improvement, Teams, Process Improvement Project Management, Status Updates, Detail-oriented, User Requirements, Minimum Viable Product (MVP), Roadmaps, Feature Prioritization, Release Management, Project Timelines, Project Scheduling, Web Project Management, Service Delivery Project Management, Project Reporting, Software Implementation, System Implementation, Project Scoping, Cost Estimation, Estimation & Planning, FTP, Command-line Interface (CLI), ITIL V3 Foundation Certified, Presentations, User Feedback, Feedback Review, Data Analysis, Cross-functional Collaboration, Data Cleaning, AWS Certified Solution Architect, AWS Certified Cloud Practitioner, Learning Management Systems (LMS), Task Scheduling, Delivery Management, SQL, Data Analysis, Business Analysis, PMO, Product Development, Knowledge Sharing, Knowledge Transfer, Lucidchart, IT Security, Agile DevOps, React Native, Node.js, CI/CD Pipelines, React, QA Automation, System Center, CCNA, Content Creation, Dynamics CRM 365, Oracle9i, Oracle 11g, Database Administration (DBA), SQL Server 2016, Cybersecurity, Polycom, Manufacturing, Business Intelligence (BI), SQL Server DBA, Smartsheet, eCommerce, UX Testing, Shopify API, Salesforce Sales Cloud, Security, ISO 9001, ISO 27001, Compliance, Salesforce CPQ, Zuora, AWS Cloud Architecture, Test Automation, Data Visualization, IT Governance, Technical Training, Training & Training Content Development, Lean Six Sigma, Inventory, Inventory Management, Quality Assurance (QA), Deployment, User Experience (UX), Data Management, Integration, Healthcare IT, QA Leadership, Backlog Management, Cloud, System Integration, IT Deployments, Data Quality Analysis, Notion

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