Service Delivery Fitness Lead2012 - PRESENTGlobant
- Defined and improved processes.
- Spearheaded the deployment and monitoring of Globant POD framework methodology.
- Trained project managers and teams.
- Served as a CMMI project lead, improving processes and training teams to evaluate CMMI Level 3 (successful appraisals in 2012, 2015, 2018).
- Generated, defined, and monitored KPIs.
- Created and monitored action plans and generated risk reports.
- Audited the process and products for internal projects.
- Trained and coached the process consultants' sub-team.
- Followed up on tasks, coached, and evaluated performance.
Agile Consultant to External Clients2012 - PRESENTGlobant
- Served as a process improvement consultant, coaching and supporting client projects.
- Prioritized the creation of improvement plans.
- Served as a scrum master in agile projects.
- Monitored process and quality KPIs and defined action plans and followed up.
- Assessed processes through interviews and documents review.
- Implemented a gap analysis among processes defined and industry best practices.
- Defined the consultancy process.
ISO Global Planner2009 - 2012Accenture
- Successfully gained an ISO 9001:2008 recertification.
- Defined and deployed an internal assessment process.
- Defined and deployed processes and templates for the Global ISO program.
Delivery Quality Assessments Team Lead2009 - 2011Accenture
- Defined and deployed processes and templates for the DQA program (an audit program to assess projects from Europe, Africa, and America).
- Improved the tool used to perform the assessments.
- Coordinated the assessors’ team, achieving the chargeability and productivity objectives, with an above-average score in the global employee survey.
High Performance Delivery Team2007 - 2009Accenture
- Defined and deployed processes and templates for the Argentina delivery center, according to the CMMI dev model.
- Trained members on processes and provided support for Argentina projects.
- Unified the Latam processes (Argentina, Mexico, and Brazil).
- Earned a successful CMMI SCAMPI A Level 3 (Oct. 2009).
- Coordinated the project and participated as a team member with the lead appraiser, Javier Torralba (Spain).
High Maturity Program Member—Brazil Delivery Center2008 - 2008Accenture
- Defined and deployed high-maturity processes and templates for the Brazil delivery center, according to the CMMI dev model.
- Trained project members on processes and supported projects.
Quality and Processes Team Member2004 - 2007Neuralsoft Technologies
- Defined and deployed quality management system, compliant with ISO 9001:2000 and CMMI Level 4.
- Successfully obtained an ISO 9001:2000 certification.
- Provided process training and supported projects.
- Deployed a metrics dashboard and workflow tools.