Michael Chik
Verified Expert in Project Management
Project Manager
Hong Kong, Hong Kong
Toptal member since November 21, 2023
Michael is a seasoned product and portfolio manager with over 20 years in the digital space. His expertise lies in managing products and projects end-to-end from inception to decommissioning. During his seven-year tenure at McKinsey, he has successfully led numerous large-scale programs, including the launch of Indonesia's first direct bank. Michael excels in analytical and creative problem-solving, engaging stakeholders, and negotiating change.
Project Highlights
Expertise
- Agile
- Agile Coaching
- Complex Problem Solving
- People Management
- Product Management
- Program Management
- Project Management
- Training
Work Experience
Director
Endamame AI
- Focused on visual data entry and reconciliation. Implemented GenAI and BPA to automate visual data entry, monthly reconciliation, and client reporting for a Thai accounting firm, resulting in a decrease of processing time from 20 days to three hours each month.
- Worked on a customer support chatbot. Fine-tuned and trained a chatbot on an HK online retailer’s support knowledgebase to provide out-of-office hour support to customers.
- Contributed to an HR candidate scorer. Created a system that uses GenAI to qualitatively score and rank a batch of CVs quickly and effectively against a JD.
- Focused on an internal knowledge base. Created an internal chatbot allowing employees to query the entire internal knowledge base and standard operating procedures.
Expert Director | Associate Partner
McKinsey & Company
- Led a team implementing and launching Indonesia's 1st virtual bank in 12 months. This included aligning their marketing team and GTM plans with Agile ways of working.
- Developed and implemented a digital factory for a Malaysian retail bank to kick-start their digital-first strategy implementation and delivered full digital account opening, onboarding, and fulfillment within four months.
- Created the strategy and launched Indonesia's most successful prepaid SIM card. This included both the product and GTM strategy.
- Reorganized NZ's number one telco; introduced a newly scaled Agile and customer-centered approach to the whole organization; directly coached two tribes and over 15 teams in the transition, increasing NPS by 30 points and 20% OPEX.
- Restructured a retail bank's Asian HQ, focused on customer-centricity and agility during COVID-19, and introduced a new way of working. Coached three hives and 20+ squads during the transition, increasing average productivity by 20% across the organization.
- Introduced enterprise agility to one of Southeast Asia's largest consumer goods and beverage companies. Coached the leadership team and five squads in three countries, reducing idea-to-shelf time from 12 months to 12 weeks.
Project History
Indonesia's 1st Digital Bank
Implemented and launched Indonesia's 1st digital bank.
• Devised the scale-up strategy and implementation plan to launch Indonesia's very 1st virtual bank within 12 months
• Managed the project from inception to launch
• Created and implemented its tech talent attraction strategy
• Trained C-level executives in Agile leadership
Enterprise Agile Transformation of an Incumbent New Zealand Telco
https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/all-in-from-recovery-to-agility-at-spark-new-zealandDelivered the holistic enterprise Agile transformation of New Zealand's incumbent telco headquarters.
• Restructured the headquarters and introduced a new customer-centric way of working.
• Coached the three front-runner tribes.
• Led the implementation on "flip day" when the whole organization switched to an Agile operating model.
Results:
• Achieved a notable increase of 30 points in the net promoter score (NPS) and significant cost savings of 20% in OPEX.
Agile Transformation of a Philippines CPG Company
Delivered the Agile transformation of a large Philippine consumer packaged goods (CPG) company.
• Restructured and introduced a new working method for one of SEA's largest consumer goods and beverage companies.
• Led the implementation of front-runner tribes.
• Trained and coached senior leadership in Agile.
• Created and implemented an Agile Coaches Academy to alleviate the Agile coach talent shortage in the Philippines.
Results:
• Achieved a notable 4% improvement in operational efficiency and a reduction of idea-to-store-shelves time from 12+ months to 12 weeks
• The company has since received awards as one of the best companies to work for in Asia.
Education
Master's Degree in International Studies
SOAS University of London - London, United Kingdom
Certifications
Professional Scrum Master Level II (PSM II)
Scrum.org
Accredited Kanban Trainer (AKT)
Lean Kanban University
Project Management Professional (PMP)
Project Management Institute (PMI)
PRINCE2 Practitioner Certification
APMG
Certified Scrum Professional (CSP)
Scrum Alliance
Skills
Tools
Microsoft PowerPoint, Jira, Slack, Trello
Paradigms
Kanban, Agile, Lean
Other
Complex Problem Solving, Complex Program Management, Leadership & Coaching, Agile Coaching, Project Management, Training, IT Project Management, Agile Transformation, Digital Transformation, Business Consulting, IT Consulting, Business Agility, Scrum@Scale, Scrum Master, Program Management, Product Management, Stakeholder Management, People Management, Negotiation, Leadership, Spotify, Mobile Applications, Web Development, App Development, Lean Manufacturing, Product Ownership, Large Language Models (LLMs), Data, Data Science, Data Analysis
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