IT Solution and Delivery Manager
2021 - PRESENTBosch- Accountable for the whole cycle of B2C solutions and their commercial success. Handled the E2E of the IT solutions during the entire solution lifecycle. Contracted dedicated team members, and in the subsequent, led the team.
- Planned the solution roadmap and proactively worked on optimizing the solution. Contracted dedicated and extended team members. Managed customer requirements, including input for IT product and services development.
- Integrated IT products and services into the system landscape per specific needs to achieve the goals. Managed the dependencies of the IT solution and the integration in close alignment with the respective product and service owners.
Agile Project Manager
2018 - 2021Robert Bosch- Assisted a multi-national engineering and technology company focused on connected products and services with headquarters in Germany.
- Built and led a team of scrum masters and agile coaches. Spearheaded the business and digital agile transformation. This involved managing 15 people in Europe, North America, Asia Pacific, and Africa.
- Managed projects with budgets from 500,000-1.5 million euros and determined and minimized risk in the buyout processes, reducing costs by 15% annually.
- Organized the team setup and project scaling performed where necessary (Nexus, SAFe).
- Defined and tracked team targets by implementing OKRs (objectives and key results).
- Evaluated, set up, and improved project management methodologies in multiple projects.
Senior Project Manager
2015 - 2018A1 Telekom Austria Group- Managed four project workstreams in the IT and business system transformation program, with a total budget of 60 million euros.
- Collaborated with impacted departments and SMEs to conduct a current state assessment, develop a target state solution, and perform a gap analysis for the project.
- Designed and delivered deployment project plans for a target state shared service function.
- Developed, maintained, and tracked project management plans and schedule. Collaborated with program sponsors and firm leaders to ensure leadership engagement.
- Coordinated and scheduled joint discovery sessions with over 100 subject matter experts across the enterprise.
- Managed program risks and issues, as well as changes to project plans and deliverables.
- Introduced the agile framework for the first time ever in the IT product development of A1.
Senior Business Analyst and Technical Project Manager
2008 - 2015Vip Mobile- Provided experienced management of over 20 projects in an enterprise environment delivering enterprise software products for a mobile network operator, a strategic partner of Vodafone in Serbia.
- Managed all phases of SDLC from coding to deployment.
- Developed a detailed program/project execution plan and managed all implementation processes, including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget.
- Delivered effective vendor negotiations resulting in a total operations budget reduction of 10% annually.
Software Engineer
2004 - 2008ComTrade Group- Worked on requirement gathering, software development, quality management. Technologies used included SharePoint, C#, SQL, Web portals.
- Delivered successfully 15 projects for clients in different industries: government institutions, retail, trading, food processing, and HR.
- Highlighted clients for the public sector: Serbian Ministry of Finance, Government of Macedonia, Serbian Ministry of International Economic Relations, Information and Internet Agency, Ministry of Science and Environmental Protection.
- Worked with: Luka Port Belgrade, Royal Family of Serbia, CheapToday, Centroproizvod.
Nada Mihovilovic
Project Manager in Belgrade, Serbia
Member since May 18, 2020
Nada is an agile thinker with 15 years of service delivery, project, and program management experience. She has proven success working with distributed teams in various setups, from startups to Fortune 500 companies. She has hands-on experience building ERP, CRM, eCommerce, and DevOps solutions, delivering exceptional products on time and budget while exceeding client expectations.
Nada is now available for hire
Project Highlights
- Led development team working on UEFA product for Champions League competition
- IT and business transformation project in A1 Telekom Austria Group.
- Creating architecture for unifying user information from an eCommerce website with multiple touchpoints with the final user to create a holistic view of the user by connecting all the information and plugging it into Tableau for visualization.
Education
- University of Belgrade, Faculty of Electrical Engineering
Select Certifications
- Scrum Alliance
- Project Management Center
- International Requirements Engineering Board
Employment
Project History
- Fan's Football BlogLed development team working on UEFA product for Champions League competition
Fans' Football Blog is an online community where you can upload your photos and videos, vote for the best images, meet people, and make friends. It requires moderation of user-profiles, comments, and images.
- OneBSS ProjectIT and business transformation project in A1 Telekom Austria Group.
OneBSS is the largest digital transformation project which co-shaped the future of the Telekom Austria Group and raised standards in customer centricity on the global level. The project included the replacement of their CRM, billing system, customer self-care, and web shop with a best-of-breed solution to produce high-quality services. I coordinated the discovery phase with over 100 subject matter experts across the enterprise and led design and implementation in multiple countries.
- Debt Collection AppConducted business and IT requirements engineering, vendor selection, and project management.
This is a Microsoft Dynamics CRM-based product that combines an industry-friendly methodology and a way of performing debt collection. Application users (collection agents) contact debtors in a planned manner, with a clear order and strategy. The system provides monitoring of the billing process and patterns the analytics of client behavior resulting in the decrease of bad debt by 10%.
- Customer Scoring ApplicationConducted the project discovery phase, defined MVP requirements, and ran the RFP process. Responsible for the SDLC after vendor selection.
Developed a scoring model and fraud prevention application for the telecommunications operator, supporting 2+ million customers. Introduced real-time data analytics, which improved decision strategies and reduced client churn by 5%.
- SAP MDMIntroduced scrum in a SAP ERP implementation project.
Managed a distributed team of developers, process experts, and project stakeholders. Developed SAP master data management implementation in the agile project setup. Introduced practical implementation methodology allowing the team to implement operating functionality in short iterative cycles every four weeks.
- SaaS App for Talent ManagementLed three scrum teams (20 people) in four time zones. Cooperated with product owners and the lead product owner in building and managing the prioritized product backlog. Coached senior management and product teams on agile practices and processes.
Cooperated with the product team, delivery managers, and DevOps to design software for Fortune 500 companies delivering a tech-enabled talent sourcing experience. Set the base to ease the transition towards scaled agile and introduced the Nexus framework. Managed external providers in integrating third-party systems.
- eCommerce solutionsAs a technical project manager and product owner, I worked with multiple clients on defining product roadmaps.
I delivered eCommerce websites based on Magento, Shopify, and WooCommerce technologies for multiple clients, defining and prioritizing product backlog, supporting the design of new features with the UX-UI team, benchmarking against the competition, setting up dashboards, and tracking proper analytics.
- eCommerce Data LakeCreating architecture for unifying user information from an eCommerce website with multiple touchpoints with the final user to create a holistic view of the user by connecting all the information and plugging it into Tableau for visualization.
I worked on understanding the tools and datapoints currently used and documented the existing system architecture. Created an SOW for the data lake implementation project and recommended tools to be used for unifying data (Stitch/Talend was selected). Integrated data sources such as Shopify, Adwords, Facebook ads, Netsuite, Google Analytics, and Drip email-marketing, and allowed data to be stored in Google BigQuery, the selected cloud platform. Estimated cost and time and created the project timelines with the developer. Oversaw the development and monitored the implementation progress, preparing technical and user documentation.
Education
- Master's Degree in Computer Science2000 - 2005University of Belgrade, Faculty of Electrical Engineering - Belgrade, Serbia
Certifications
- Certified Scrum MasterDECEMBER 2018 - PRESENTScrum Alliance
- Design Thinking Professionalist in Human Centered DesignOCTOBER 2018 - PRESENTHasso Platner Institute for Digital Engineering, GmbH.
- Business Development Management in Business and TechnologyMAY 2015 - PRESENTTAG Business School
- Agile Project ManagementJANUARY 2012 - PRESENTProject Management Center
- Advanced Project Management, Time and RiskJUNE 2010 - PRESENTPrima Consulting
- Certified Professional for Requirements EngineeringJANUARY 2008 - PRESENTInternational Requirements Engineering Board
