Nada Mihovilovic, Project Manager in Belgrade, Serbia
Nada is available for hire
Hire Nada

Nada Mihovilovic

Verified Expert  in Project Management

Project Manager

Belgrade, Serbia
Toptal Member Since
May 18, 2020

Nada is an agile thinker with 15 years of service delivery, project, and program management experience. She has proven success working with distributed teams in various setups, from startups to Fortune 500 companies. She has hands-on experience building ERP, CRM, eCommerce, and DevOps solutions, delivering exceptional products on time and budget while exceeding client expectations.

Project Highlights

Fan's Football Blog
Led development team working on UEFA product for Champions League competition
OneBSS Project
IT and business transformation project in A1 Telekom Austria Group.
eCommerce Data Lake
Creating architecture for unifying user information from an eCommerce website with multiple touchpoints with the final user to create a holistic view of the user by connecting all the information and plugging it into Tableau for visualization.


Work Experience

Engineering and Delivery Lead via Toptal

2021 - PRESENT
JT International S.A.
  • Took responsibility for the implementation and evolution of a global digital technology strategy aligned with the business vision for
  • Contributed to planning, delivery, and operations of JTI digital ecosystem (DES) products focused on eCommerce, loyalty programs, marketing automation, and B2B/B2C consumer lifecycle capabilities.
  • Worked on the products that were successfully rolled out in 12 markets in 2023, with 15 markets planned for 2024.

IT Solution and Delivery Manager

2019 - 2021
Robert Bosch
  • Owned the whole cycle of B2C solutions and their commercial success. Handled the E2E of the IT solutions during the entire solution lifecycle.
  • Contracted dedicated team members and, subsequently, led the team.
  • Planned the solution roadmap and proactively worked on optimizing the solution. Contracted dedicated and extended team members. Managed customer requirements, including input for IT product and service development.
  • Integrated IT products and services into the system landscape per specific needs to achieve the goals. Managed the dependencies of the IT solution and the integration in close alignment with the respective product and service owners.

Agile Project Manager

2017 - 2019
Robert Bosch
  • Assisted a multi-national engineering and technology company focused on connected products and services with headquarters in Germany.
  • Built and led a team of Scrum Masters and Agile coaches. Spearheaded the business and digital Agile transformation. This involved managing 15 people in Europe, North America, Asia Pacific, and Africa.
  • Managed projects with budgets from 500,000-1.5 million euros and determined and minimized risk in the buyout processes, reducing costs by 15% annually.
  • Organized the team set up and project scaling performed where necessary (Nexus, SAFe).
  • Defined and tracked team targets by implementing OKRs.
  • Evaluated, set up, and improved project management methodologies in multiple projects.

Senior Project Manager

2014 - 2017
A1 Telekom Austria
  • Managed four project workstreams in the IT and business system transformation program, with a total budget of 60 million euros.
  • Collaborated with impacted departments and SMEs to conduct a current state assessment, develop a target state solution, and perform a gap analysis for the project.
  • Designed and delivered deployment project plans for a target state shared service function.
  • Developed, maintained, and tracked project management plans and schedules. Collaborated with program sponsors and firm leaders to ensure leadership engagement.
  • Coordinated and scheduled joint discovery sessions with over 100 subject matter experts across the enterprise.
  • Managed program risks and issues, as well as changes to project plans and deliverables.
  • Introduced the Agile framework for the first time in the IT product development of A1.

Senior Business Analyst | Technical Project Manager

2008 - 2014
A1 Telekom Austria
  • Provided experienced management of over 20 projects in an enterprise environment delivering enterprise software products for a mobile network operator, a strategic partner of Vodafone in Serbia.
  • Managed all phases of SDLC from coding to deployment.
  • Created a detailed program and project execution plan and managed all implementation processes, including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget.
  • Delivered effective vendor negotiations resulting in a total operations budget reduction of 10% annually.

Software Engineer

2004 - 2008
ComTrade Group
  • Worked on requirement gathering, software development, and quality management. Used technologies such as SharePoint, C#, SQL, and web portals.
  • Delivered 15 projects for clients successfully in different industries such as government institutions, retail, trading, food processing, and HR.
  • Worked for clients in the public sector, such as the Ministry of Finance of the Republic of Serbia, Government of Macedonia, the Ministry of International Economic Relations of the Republic of Serbia, the Information and Internet Agency, and the Ministry of Science and Environmental Protection.
  • Worked with Port of Belgrade, the Royal Family of Serbia, CheapToday, and Centroproizvod.

Fan's Football Blog

Led development team working on UEFA product for Champions League competition

Fans' Football Blog is an online community where you can upload your photos and videos, vote for the best images, meet people, and make friends. It requires moderation of user-profiles, comments, and images.

OneBSS Project

IT and business transformation project in A1 Telekom Austria Group.

OneBSS is the largest digital transformation project which co-shaped the future of the Telekom Austria Group and raised standards in customer centricity on the global level. The project included the replacement of their CRM, billing system, customer self-care, and web shop with a best-of-breed solution to produce high-quality services. I coordinated the discovery phase with over 100 subject matter experts across the enterprise and led design and implementation in multiple countries.

Debt Collection App

Conducted business and IT requirements engineering, vendor selection, and project management.

This is a Microsoft Dynamics CRM-based product that combines an industry-friendly methodology and a way of performing debt collection. Application users (collection agents) contact debtors in a planned manner, with a clear order and strategy. The system provides monitoring of the billing process and patterns the analytics of client behavior resulting in the decrease of bad debt by 10%.

Customer Scoring Application

Conducted the project discovery phase, defined MVP requirements, and ran the RFP process. Responsible for the SDLC after vendor selection.

Developed a scoring model and fraud prevention application for the telecommunications operator, supporting 2+ million customers. Introduced real-time data analytics, which improved decision strategies and reduced client churn by 5%.


Introduced scrum in a SAP ERP implementation project.

Managed a distributed team of developers, process experts, and project stakeholders. Developed SAP master data management implementation in the agile project setup. Introduced practical implementation methodology allowing the team to implement operating functionality in short iterative cycles every four weeks.

SaaS App for Talent Management

Led three scrum teams (20 people) in four time zones. Cooperated with product owners and the lead product owner in building and managing the prioritized product backlog. Coached senior management and product teams on agile practices and processes.

Cooperated with the product team, delivery managers, and DevOps to design software for Fortune 500 companies delivering a tech-enabled talent sourcing experience. Set the base to ease the transition towards scaled agile and introduced the Nexus framework. Managed external providers in integrating third-party systems.

eCommerce solutions

As a technical project manager and product owner, I worked with multiple clients on defining product roadmaps.

I delivered eCommerce websites based on Magento, Shopify, and WooCommerce technologies for multiple clients, defining and prioritizing product backlog, supporting the design of new features with the UX-UI team, benchmarking against the competition, setting up dashboards, and tracking proper analytics.

eCommerce Data Lake

Creating architecture for unifying user information from an eCommerce website with multiple touchpoints with the final user to create a holistic view of the user by connecting all the information and plugging it into Tableau for visualization.

I worked on understanding the tools and datapoints currently used and documented the existing system architecture. Created an SOW for the data lake implementation project and recommended tools to be used for unifying data (Stitch/Talend was selected). Integrated data sources such as Shopify, Adwords, Facebook ads, Netsuite, Google Analytics, and Drip email-marketing, and allowed data to be stored in Google BigQuery, the selected cloud platform. Estimated cost and time and created the project timelines with the developer. Oversaw the development and monitored the implementation progress, preparing technical and user documentation.
2021 - 2021

Disruptive Strategy Practitioner in Disruptive Strategy

Harvard Business School - Online

2018 - 2018

Design Thinking in Design Thinking

Hasso Plattner Institute - Potsdam

2000 - 2005

Master's Degree in Computer Science

University of Belgrade, Faculty of Electrical Engineering - Belgrade, Serbia


Certified Scrum Master

Scrum Alliance


Design Thinking Professionalist in Human Centered Design

Hasso Platner Institute for Digital Engineering, GmbH.


Business Development Management in Business and Technology

TAG Business School


Agile Project Management

Project Management Center


Advanced Project Management, Time and Risk

Prima Consulting


Certified Professional for Requirements Engineering

International Requirements Engineering Board


Jira, Confluence, Asana, DataTables, Oracle ERP, Trello, Microsoft Project, Slack, Atlassian, Google Analytics, NetSuite, SQL, TIBCO Enterprise Message Service (EMS)


Nexus, Enterprise Resource Planning (ERP), Shopify, SharePoint, Azure


Scrum, Kanban, Change Management, Agile, Agile Project Management, Team Development, Waterfall Development, Agile Leadership, Cross-platform, Requirements Analysis, Data Science, Design Thinking, Organizational Change Management (OCM), Testing, E2E Testing, API Architecture, B2B, Agile Product Management, B2C, Agile Delivery

Industry Expertise

Telecommunications, Tax Systems, Taxation, Automotive, Games, Healthcare


Project Planning, Software Release Management, Capacity Planning, GAP Analysis, Business Processes, Budget Management, Software Development Lifecycle (SDLC), Analytical Thinking, Budgeting, Business Analysis, Communication, Project Evaluation, Product Planning, Project Coordination, Coordination, Risk Modeling, Risk Management, Risk Analysis, Stakeholder Interviews, Stakeholder Management, QA Testing, Test Cases, Minimum Viable Product (MVP), Scaled Professional Scrum (SPS), Lessons Learned, Certified ScrumMaster (CSM), Certified Scrum Professional, Scrumban, Remote Work, Software as a Service (SaaS), eCommerce Platforms, SaaS, Enterprise, APIs, Project Management, Project Reporting, Project Discovery, Discovery Workshops, Product Discovery, Program Management, Startups, Milestones, Project Timelines, Technical Project Management, Project Scoping, Mobile Data, Master Data Management (MDM), MDM, Team Management, Estimations, Project Estimation, Project Tracking, Scrum Master, Agile Coaching, Digital Project Management, Requirements, User Requirements, Requirements & Specifications, IT Project Management, Delivery Management, Documentation, Taxonomy, Accounting, Configuration Management, Reporting, Key Performance Indicators (KPIs), Executive Reporting, Best Practices, Stakeholder Engagement, Scaled Agile Framework (SAFe), SAP, Agile CRM, IT Business Analysis, Business to Business (B2B), Conflict Resolution, Impact Assessment, Risk Assessment, Disaster Recovery Plans (DRP), Program Evaluation, Performance Evaluation, Governance, IT Governance, Integration, API Integration, Software Integration, Leadership, Team Leadership, Project Leadership, Process Design, Feature Backlog Prioritization, Feature Prioritization, Stakeholder Analysis, Waterfall Methodology, Technical Design, Technical Consulting, API Testing, Scrum Product Owner, SAFe 4 Advanced Scrum Master, Scrum Testing, eCommerce, CRM Systems, Stitch Data, Data Warehousing, Azure Data Lake, Big Data, Google BigQuery, Product Owner, Product Ownership, Business to Consumer (B2C), Discovery Management, Gaming, Java, .NET, HTML, Technical Leadership, Angular, Python, Product Management, Manufacturing, Data Warehouse Design, Systems Analysis, IT Systems Architecture, System Integration, Workflow Optimization, Data Analytics, Automation, Dashboards, Jira Administrator, Manufacturing Project Management, Software Development, Production, Technical Hiring, Technical Product Management, Drip Campaigns, Facebook Ads, Customer Analysis, Web Applications, C#, Customer Success, Key Account Management, Custom Solutions, Delivery, TIBCO, Software Design, Solution Architecture, Computer Science, Information & Communications Technology (ICT), Information Technology, Innovation, Business Strategy, Product Design, Mobile Apps, Technical Requirements, Technical Direction, Trade Marketing, Code Review, B2B Product Management, International Logistics, Last Mile Logistics, Information Logistics, Marketing Automation, Consumer Trends

Collaboration That Works

How to Work with Toptal

Toptal matches you directly with global industry experts from our network in hours—not weeks or months.


Share your needs

Discuss your requirements and refine your scope in a call with a Toptal domain expert.

Choose your talent

Get a short list of expertly matched talent within 24 hours to review, interview, and choose from.

Start your risk-free talent trial

Work with your chosen talent on a trial basis for up to two weeks. Pay only if you decide to hire them.

Top talent is in high demand.

Start hiring