Director, Consulting Services2018 - PRESENTCGI
- Led a team of project and program managers to establish a portfolio and the program management office for a telecom industry client. This PMO included portfolio management, resource allocation, value realization, intake management, and training.
- Led five cross-functional teams in the mortgage LoB for a national financial institution and drove throughput from 40% actual vs. committed to 90% actual vs. committed across features.
- Integrated the Atlassian toolchain and established an agile delivery model for an oil and gas client transforming their ERP system.
- Consistently negotiated contracts on behalf of clients, identifying key elements of scope, timeline, and budget limitations to meet project demands.
- Led the implementation of a third-party API integration platform with a regional financial institution.
- Requested, refined, and defined customer requirements for multiple engagements.
- Managed a team of twelve developers, analysts, quality assurance analysts, and project managers, delivering a CRM implementation for an oil and gas client.
Delivery Manager, Partner2013 - 2018Six Weeks to Agile
- Led a team of seven to fifteen scrum masters and agile coaches in delivering agile transformations to various clients across the United States as the lead transformation architect.
- Facilitated user story mapping and customer empathy workshops for product organizations within the financial industry.
- Stood up an enterprise-wide JIRA instance for a manufacturing organization with over 10,000 users.
- Defined the MVP product for the executive management team utilizing user empathy and customer profile canvases.
- Worked alongside the CEO for a medical startup organization and established an operating structure for the IT department.
Engagement Manager2010 - 2014Neudesic
- Joined a fifteen-member team as a business analyst and elevated my responsibilities to project manager after the course of three major releases.
- Solicited requirements from key stakeholders and acted as the product owner for clients transitioning their current state processes into a dynamics CRM.
- Led teams of three to five developers throughout many proofs of concept presentations and demos to the client, winning new business through a critical understanding of client needs.
- Created the project plan and executed it while managing client expectations and deliverables for a large ombudsman portal at an energy company.