Nitasha Aggerwal

Managed multiple back-end applications with more than 20 developers to set up an API portal as a repository for vendors consuming the APIs. This reduced the turnaround time required for consuming existing APIs involved in the creation of new interfaces for multiple vendors.

Served as the scrum master and managed a team to migrate a customer portal that was used by agents. The legacy portal provided only mobile capabilities with limited functionalities and required manual intervention for incident handling. It was migrated to an automated converged portal that provided 360 views of customers and included mobile and fixed capabilities.

Guided stakeholders, the product owner, and the development team to adopt an Agile methodology for delivering a complex, integrated solution involving multiple partners in the ecosystem. The team had around 20 members including designers, developers, and testers.

While serving as a business analyst for a converged IVR project, I spearheaded the analysis of how integrating two different interactive voice response (IVR) systems would impact surrounding applications. Then I designed the solution and documented it for implementation, thereby reducing the impact on business continuity.

Managed around 15 vendors involved in a program, ensuring the timely delivery of all components to the testing and production environments. The program adopted the Scaled Agile Framework (SAFe) due to the large scale and scope of the applications involved. I created the statement of work for vendors and helped them transition from traditional delivery approaches and onboard to SAFe.

Served as an expert developer to define the architecture of a middleware application. It involved Oracle 11g with an authentication and authorization model for various front-end applications to access the BSS back end. I defined the processes for production readiness and deployment and later upgraded the application to Oracle 12c.

Managed a project, bringing the converged benefits of two different streams (fixed and mobile) for a telecom provider via a mobile app and web portal. After the unification of two different companies, their respective services had to be consolidated to bring one-stop access to all the services for customers. The project also optimized the number of clicks required for a customer to complete an intended action. The easy UI interface to the portal increased customer satisfaction.

Managed multiple phases of a project, including feasibility analysis, design of a high-level solution, and delivery of the project in production as per the timeline. I tracked all the dependencies among different phases and presented the status of the project to higher management during governance meetings.

I joined the team of data engineers located in India, Romania, and the Philippines as a scrum master. My daily activities included running all Scrum ceremonies. I helped the customer validate the privacy settings captured in OneTrust for users across multiple brand websites. I managed the team working on Profitero, Snowflake, and OneTrust. I engaged the team in different activities virtually and did quarterly reviews with each team member.
I onboarded the customer to use Kanban methodology instead of Scrum and completed the Jira setup. I lead the quarterly OKR planning and monthly review meetings with business stakeholders.

Collaborated and coordinated among five or six parallel-running changes or projects involving the same back-end team that was developing with a Waterfall model. I planned the development, testing, and deployment activities for all the changes along with the regression and dress rehearsal of the changes.