Oliver Koh
Verified Expert in Project Management
Project Manager
New York, NY, United States
Toptal member since March 24, 2020
Oliver is an experienced program manager with a demonstrated history of working in the IT industry for over 13 years. He is skilled in strategy, business analysis, and program management with technical skills centered on data center, storage, hyper-converged infrastructure, programming, software, and mobile development.
Project Highlights
Expertise
- Agile Software Development
- Database Development
- Front-end Development
- Google Cloud Platform (GCP)
- IT Project Management
- Program Management
- Waterfall Delivery
- Waterfall Methodology
Work Experience
Director – Strategy & Operations
Salesforce
- Led security overhaul, reducing cybersecurity incidents by 40%. Implemented robust protocols, employee training, and real-time threat detection systems.
- Executed process optimization, improving operational efficiency by 30%. Employed Lean Six Sigma, streamlined workflows, and integrated automation.
- Fostered cross-functional collaboration, increasing project completion by 20% and employee satisfaction by 15%. Promoted open communication and team building.
- Achieved 90% talent retention and a 25% increase in internal promotions. Implemented talent development program with mentorship, workshops, and growth opportunities.
Program Portfolio Manager
Cisco Systems
- Served as the portfolio manager for programs delivering process and information technology transformation, including software development programs and change management activities supporting the portfolio.
- Digitized the management and reporting of the portfolio utilizing a project management tool and dashboards to provide stakeholders with performance insight and visibility to all programs running in the portfolio.
- Consulted on the organization's project and program management needs and delivered processes (frameworks) and tools to meet stakeholders' short- and long-term objectives.
Program Manager – Technical and Consulting Services
Dell Technologies (formerly Dell EMC)
- Ran a large-scale digital project for a major bank building and maintaining their account servicing online site (including mobile platform). Services delivered included user interface, user experience, and front-end development of pages.
- Migrated a large enterprise customer's legacy platform to a new cloud-based environment. Work included like-for-like migration and also fixing existing bugs as well as new minor capabilities required.
- Program-managed the build of a Microsoft Office-based tool (written primarily in VBA) for use across 1,200 users and integrated with Microsoft SharePoint.
Project History
Barclaycard - Account Servicing Site Development
https://www.barclaycard.co.ukLed a team to deliver and maintain Barclaycard's account servicing front-end site.
Education
Bachelor of Science Degree with Honors in Business and Information Technology
Kingston University London - London, England
Certifications
Google Data Analytics
Google via Coursera
Google Project Management Certificate
Google via Coursera
Certified SAFe® 4.6 Product Owner/Product Manager
Scaled Agile
Certified Scaled Agile Framework® (SAFe) 4.6 Agilist (SA)
Scaled Agile
Certified ScrumMaster® (CSM®)
Scrum Alliance
Prince2 Practitioner
QA Ltd
ITIL v3
QA Ltd
Microsoft Certified Professional (MCP) - Windows Desktop
Microsoft
Skills
Tools
Microsoft Project, Cisco Unified Communications Management Suite, Visio, Salesforce
Paradigms
Waterfall Delivery, Agile Software Development, Database Development, Agile
Platforms
SharePoint, Google Cloud Platform (GCP), Windows
Other
Program Management, IT Project Management, Waterfall Methodology, Front-end Development, Microsoft 365, Smartsheet, Microsoft Teams, SAP, Supply Chain, Google, Security, Global Operations, Project Management, Data Analysis
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