Paul Schechinger
Verified Expert in Project Management
Project Manager
Paul is a project manager and engineer with over 30 years of experience leading large and small software development teams and projects, as CTO of a start-up company, and as a Director of Software Development at Cisco in its Communications division. He has deep knowledge of agile scrum development and holds five US patents. He has transformed multiple software teams from waterfall to agile, resulting in huge increases in team productivity, software quality, and employee satisfaction.
Project Highlights
Expertise
Work Experience
Director of Software Development
Cisco
- Acted as the Cisco liaison and leader for a 125-member offshore software development team. Took over while this team was in the middle of their agile transition and continued the transition, which resulted in a 2x productivity increase.
- Led the team which delivered a ground-up SaaS implementation of Auto Attendant and VoiceMail for Cisco's Spark Call cloud Unified Communications platform.
- Led the team which delivered several successful releases of Cisco's premise-based Voice Mail product which worked in conjunction with Cisco's Unified Communications suite of products.
- Led the team of scrum-masters for the Customer Contact Business unit. The scrum masters were responsible for the support of 500 engineers.
- Served as the executive leader of the business unit's lab team, which provided lab and technical support for the entire business unit, including over a dozen premise-based and cloud products.
Senior Software Engineering Manager
Cisco
- Led and managed the team, which built a ground-up social network interface for Cisco's suite of Contact Center products (SocialMiner). This product was the first in the business unit to use the scrum development methodology.
- Managed the team, which delivered a new Agent Desktop for Cisco's suite of Contact Center products (Finesse). While in this role, the team delivered the initial release and five subsequent feature and maintenance releases.
- Led a wide variety of teams and projects for different components of Cisco's Unified Contact Center Enterprise solution. Responsible for the project management and delivery of products with over 20 software releases.
- Participated in several industry trade shows as a Cisco representative to interface directly with customers.
- Traveled to customer sites to help resolve issues and be the face of Cisco for the customer. Managed each encounter despite the technical challenges and criticality of the situation.
Chief Technical Officer
Perimeter Technology
- Assisted the leadership team which bought the assets of Perimeter Technology, and grew revenue five times and the company size four times during our first five years as an independent company.
- Led Perimeter Technology's software development team. This included all management responsibilities, program management for all software releases, as well as hands-on product development.
- Oversaw the software architecture and implementation of Perimeter's VU-ACD Contact Center reporting product. Completely rewrote Perimeter's primary product to bring it up-to-date, remove technical debt, and increase sales.
- Adapted the VU-ACD reporting platform to work with multiple Centrex ACDs, which greatly expanded Perimeter's total addressable market, resulting in a doubling of sales.
Hardware Development Manager and Engineer
Summa Four
- Designed 80% of the hardware for the SDS-1000, a programmable Time Division Multiplex (TDM) telephone switching platform. It was the success of this product that led to Cisco's acquisition of Summa Four.
- Managed all aspects of the hardware development for the SDS-1000 product. This included over a dozen different hardware projects, including core components, analog, and T1 telephony interfaces.
- Provided on-site customer support whenever necessary to support customer issues.
- Acted as the primary liaison to Aspect Telecommunications, who built their initial Contact Center product by adapting the SDS-1000 hardware architecture that I created and implemented.
Project History
Cisco Contact Center Business Unit Agile Transition
Major contributor and implementor of the agile transition for Cisco's Contact Center Business unit, which led to the entire team winning Cisco's Pioneer award.
Voice Mail SaaS Service
https://www.cisco.com/c/en/us/products/unified-communications/webex-calling/index.htmlLed the offshore software team which developed and deployed a Voice Mail SaaS service for Cisco's Webex Calling platform.
Cisco Finesse Agent Desktop
https://developer.cisco.com/docs/finesse/Led the development team to drive the delivery of the first and subsequent release of the Cisco Finesse Agent and Supervisor Desktop.
Cisco SocialMiner
https://www.cisco.com/c/en/us/products/contact-center/socialminer/datasheet-listing.htmlLed the team (as software development manager) which built the SocialMiner product.
VU-ACD Contact Center Reporting Package
Delivered a re-architected and modern VU-ACD reporting package for Perimeter Technology.
Cisco Contact Center Enterpirse
https://www.cisco.com/c/en/us/products/contact-center/unified-contact-center-enterprise/index.htmlMultiple major and minor releases of Cisco's Contact Center Enterprise product. This was the flagship software platform in the Contact Center business unit and connected incoming calls with the appropriate telephone agents.
US Patents
Over the course of my career, I have been the co-inventor of five inventions which have been awarded US patents.
9088658 – Intelligent Overload Control for Contact Center
7729277 – Intelligent Directed Broadcast In Contact Center Solutions
9135668 – Contact Center Routing Using Characteristic Mapping
5426634 – Flexible Call-Processing Apparatus for ISDN Telephone Channels
Education
Bachelor of Science Degree in Electrical Engineering
University of Delaware - Newark, Delaware, USA
Certifications
Python Programming for Developers
Code with Mosh
Ultimate Design Patterns
Code with Mosh
The Ultimate Data Structures & Algorithms
Code with Mosh
Machine Learning
Coursera
Certified Scrum Master
Scrum Alliance
Licensed Professional Engineer
State of New Hampshire
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