Pedro Clark
Verified Expert in Project Management
Project Manager
Rio de Janeiro - State of Rio de Janeiro, Brazil
Toptal member since November 17, 2022
Pedro is an awarded PMO senior project manager and customer service leader who has delivered projects for top tech companies such as Google, Apple, AT&T, TMO, and Verizon and worked as a PM Consultant at Stanford and MIT. He has experience as a regional head, trainer, PO, and Scrum Master. Pedro is a certified PMP, Azure, and ITIL agile coach with a talent for leading teams globally and defining processes and tools. He speaks four languages and has represented his companies in 15+ countries.
Project Highlights
Expertise
Work Experience
Senior Solutions Architect
Giesecke & Devrient
- Designed architecture, flows, wireframes, and use cases for several cloud platforms in the region. Identified an opportunity, pitched a product, discussed the scope with the customer, and created a technical document.
- Architected platforms deployed in public and private clouds to AT&T, Google, Verizon, Comcast, and Cox. Participated in complex, multi-million dollar RFPs, RFQs, and customer bids by writing technical documentation and supporting the sales team.
- Trained employees. Led and coached them in learning new proprietary and open-source technologies by suggesting best-in-class solutions using the latest tools, lead generation strategies, and technologies to increase productivity and profitability.
- Worked as an architect for geo-redundant active/active and active/passive solutions, including disaster recovery. Built business continuity plans for private data centers to pass strict external audits.
Founder and Product Owner
MIMO
- Created, alongside two designers, the concept of a digital agenda for kindergartens engaged in the discovery phase in Rio de Janeiro and developed an MVP that later turned into an awarded app that has been live today for over ten years.
- Pioneered online information delivery to parents paying back the initial investments in 18 months. Provided services to traditional schools in Rio, including the biggest one, owned by Brazil's most successful entrepreneur, Jorge Paulo Leman.
- Gathered the requirements from customers, groomed and prioritized the backlog, and created the sprints for the team to develop the product.
- Evaluated several Public and Private (On-premise) options for hosting the application and budgeted the different solutions and presented them to the board. The application is hosted in a private cloud as a Software as a Service (SaaS) model.
Project Manager and Service Designer
SDRE Homebuyers
- Reviewed the process to acquire and construct new properties and suggested improvements in the workflow, automation, and integrations.
- Interviewed and trained employees in the new processes, ensuring a smooth transition to operations.
- Created the infrastructure in Clickup for new projects.
Project Manager | Asana and Teamwork Service Designer
Howdy
- Performed a maturity and process assessment in Howdy, promoting interviews and focus groups, analyzing the current project management process, and identifying issues, limitations, and gaps in the current process.
- Documented everything in the company's wiki, suggesting best practices in project management, such as time management, scope, schedule, tasks, subtasks, and projects. I also created project templates, automation, rules, reports, and dashboards.
- Trained the project managers and coordinators on the new tool, performed a dry run with a new project, and officially rolled out the latest tool in production.
- Configured Teamwork from scratch, reviewing the plan, strategy, and user management, and migrating the content from Asana to Teamwork.
Technical Project Manager
Massachusetts Institute of Technology (MIT)
- Joined MIT's Open Learning team to unify MIT's different learning platforms, such as Open CourseWare, Micromasters, and Open edX into a single one (MIT Open).
- Managed MIT's Core Team relationship with Studion, a company that was doing the market research, front end and Signature Moments for the new platform.
- Worked also with MIT's developers and designers to define and deliver functionality to the new platform, such as single sign-on (SSO), new APIs, and unifying the course's metadata across all platforms.
Scrum Master and Service Designer
Stanford University - Center for Digital Health
- Created all the definitions, workflows, and frameworks of Jira, Confluence, SharePoint, and WordPress modules to support the clinical trials to serve the development (R&D) and service desk (ITSM) teams.
- Managed different Agile teams in Australia, Argentina, and the US to deliver infrastructure software to support clinical trials. Coached the team on Agile best practices.
- Organized the technical content and deployed it in the Azure cloud, GitHub Pages, WordPress, and Drupal under Stanford's domains. Contributed to the organization by creating a wiki page to share knowledge in Confluence.
Technical Project Manager and Global PMO Leader
Giesecke & Devrient
- Delivered high-end public and private (on-premise) Cloud Managed Services projects to AT&T, Verizon, Apple, Google, America Móvil, T-Mobile, and Comcast in Waterfall and Agile methodologies. Managed budget, timelines, and scope of complex apps.
- Led the development of an in-house framework for Agile DevOps deployments (CI/CD pipelines), leading a team in five countries and time zones. This product won the competition in a global hackathon in Sweden in March 2020.
- Defined standards, tools, and processes and supervised other project managers from other regions. Additionally, created frameworks in different tools such as Jira, Confluence, SAP, SharePoint, and ServiceNow.
- Managed the 1st global active-active geo-redundant eSIM management platform for AT&T, won an award from the CEO of G+D, and got 2nd place in a worldwide project competition with over 5,000 projects.
Head of Customer Service Center for North and South America
Giesecke & Devrient
- Led a team of 15 engineers spread over six countries that provided IT Software Delivery and Support (ITSM) for Google, General Motors, VW, Audi, PayPal, Telcel, Rogers, Bell, Telus, and the Tigo group.
- Oversaw a team that managed 700 million active subscribers, 2 billion SIM cards, 15 million connected cars, 2 million eSIM consumer devices, and 200 million smartphones worldwide. Additionally, hired and trained every single engineer from his team.
- Contributed to the creation of a new NOC Center in Barcelona in 2017 and led the Design of the company's new IT Service Management (ITSM) tool in Munich in 2018. Created all the workflows for Incident, Change, and Problem Management.
- Increased NPS by eight points while decreasing operational costs by 25% and designed the application support model for Google's Fi Project that included a Disaster Recovery site with DB replication, Akamai's GTM in a private cloud.
Application Engineer - Team Lead
Giesecke & Devrient
- Provided incident and problem management for the G&D Managed Services portfolio based in the deep application, Database, Cloud, and third-party troubleshooting in accordance with contracted SLAs to AT&T, T-Mobile, Verizon, and Paypal.
- Provided technical training to some of the biggest MNOs in the region in their local language, e.g., T-Mobile USA (English), Bell Canada (French/English), Claro Brazil (Portuguese), and Telcel (Spanish) on proprietary and industry SW (e.g., Oracle).
- Became region team leader. Planned, managed, and deployed cloud platforms together with a team of ten engineers using Agile Scrum. Specialized in SIM cards and 03.48 3GPP standards. Received an innovation award in Stockholm, Sweden, in June 2014.
Project History
New ITSM Service Design Based on ServiceNow Onsite in Munich
Migrated the ITSM database from a multi-national company to the public cloud. Created a detailed project plan, estimated timelines/budget/resources, and delivered the project without impacting customers.
As a technical project manager, I created a requirements document, gathered user feedback, and estimated the project cost, schedule, and scope. Once the project started, I performed weekly calls, tracked the progress, identified roadblocks, managed task dependencies, and worked with all the stakeholders to deliver the project successfully. The tools used were Microsoft Project to create WBS and Asana to track the progress. The team also performed extensive risk management to mitigate and eliminate as many risks as possible.
The delivery team migrated all the data collected over 10 years to ServiceNow. I trained the service delivery operations teams in the Information Technology Infrastructure Library (ITIL) framework and redesigned all the ITSM processes. All the work was done without any impact on customers.
After the project was closed, the team gathered for lessons learned, documentation, and closure.
Network Operations Center (NOC) Creation in Barcelona
A large-scale project to hire, train, and develop a brand new team in Spain to oversee maintenance and operations, i.e., managed services, of a large company. Defined processes and tools to establish, monitor, and improve customer experience.
I created the training material and coached the team in best practices of service management, ITIL, customer excellence, and support. The team used Confluence to document the procedures and Jira to manage the team's activities. Also, I developed all the documentation structures and Jira ticket definitions, including issue types, workflows, and sprints, to set the basis for continuous improvement after the project was completed.
Finally, I helped define responsibilities, activities, and best practices for client service managers and client engagement managers.
The training and documentation were done in three different languages – English, Spanish, and Portuguese.
Global Agile DevOps Transformation
Acted as a scrum master and led the development of an app that centralized the DevOps transformation of a global company using SAFe best practices. This tool orchestrated software build, delivery, and deployment in the cloud.
The cloud application was designed to implement continuous integration and continuous delivery (CI/CD) pipelines for different cloud services. The pipeline included software versioning using Git/GitHub, build using Maven, Jenkins for continuous integration, Ansible for configuration management, Docker and Kubernetes for containers, Selenium for testing, and Splunk for monitoring and reporting.
The requirements were gathered, and a backlog was created. I was the scrum master leading daily standup calls, refining the backlog, and ensuring all the Jira tickets had the correct information and status. I also implemented Agile best practices, coached the team, and kept the project board and main stakeholders informed about the project status. After every sprint, I organized sprint reviews and retrospectives to evaluate the team's performance in a burndown chart and suggest improvements for future sprints.
Educational App | Digital Agenda
Created a product concept, performed marketing research with focus groups, received a venture capital investment, and ran the discovery phase of the product. The app has succeeded, so I still manage the backlog and lead the R&D team.
After approval from the stakeholders and the project board, the user stories were created, the backlog was groomed, and the first two-week-long sprint started. As a product owner, I led sprint reviews and retrospectives in collaboration with a scrum master and development team. The first product increment (PI) was created after four sprints and presented to the main stakeholders. Design thinking was applied in the entire product lifecycle.
The development continues to this day, with the backlog populated with new features, bugs, and security improvements. I groom and prioritize the backlog, ensuring user stories are written with proper descriptions and acceptance criteria.
eSIM Geo-redundancy Solution for AT&T
Defined desirable, viable, feasible, and sustainable features balancing customer, security, and audit needs in product development while acting as a SAFe product manager.
As part of this project as a product manager inside a SAFe structure, I was the bridge between an internal organization composed of five different ART teams working on different parts of the product and customer and audit requirements.
Also, I worked on the global view of what the product required and ensured all technical product owners (TPOs) understood their roles and responsibilities and passed that on to the teams. All teams were synchronized into delivering working software in each eight-week-long product iteration (PI) and performing a demo to internal stakeholders. I collaborated closely with system architects to ensure a common architecture, definitions, and frameworks were used across the organization and working teams.
After six months, the team received the final acceptance from the customer, AT&T, which was essential for a successful iPhone launch powered by eSIM.
Delivery and Support for Google Project Fi
https://fi.google.com/about/Assembled, managed, and trained a large team to deploy the very core of Google's Project Fi service: the eSIM Management platform. After the successful launch, I created the processes and tools for a team to support Google 24/7.
eSIMs need an eSIM Management platform to host and deliver the eSIMs (virtual MNO profiles) to the devices. Without this platform, the Google Pixel phone would not have any profiles, and the service would not work.
It was absolutely mandatory for the new platform to support the large traffic without any service interruptions, so a complex project was created in order to deliver a geo-redundant cloud platform for Google.
The project was a hybrid one: it was mostly Waterfall, but many Agile best practices were used when the team started to face challenges with one of the components that had to be rebuilt entirely.
The Google Project Fi launch was a success. After the stabilization period, I created a client service management support model in Jira and Confluence to document the processes and procedures and to receive incoming tickets (incidents and service requests). The service is live and continues to operate until this day.
Jira and Confluence Service Design for Stanford Clinical Trials
https://clinicaltrials.stanford.edu/Created all the definitions, workflows, and frameworks of Jira, Confluence, SharePoint, and WordPress modules to support the clinical trials to serve the development (R&D) and service desk (ITSM) teams from Stanford.
I was hired as a consultant to understand the methodology and define the processes and tools for documenting the tasks, tickets, and knowledge sharing.
The result was that several Jira issues, workflows, and types were defined together with a comprehensive confluence structure and templates to document processes and guides for other colleagues.
Technical Project Manager for MIT's Open Learning Platform
https://openlearning.mit.edu/Acted as a project manager for the new Open Learning platform for the Massachusetts Institute of Technology (MIT).
Education
Master's Degree in Telecommunications
Pontifical Catholic University of Rio de Janeiro (PUC-Rio) - Rio de Janeiro, Brazil
Bachelor's Degree in Electronics and Computing
Federal University of Rio de Janeiro (UFRJ) - Rio de Janeiro, Brazil
Certifications
AZ-900: Microsoft Azure Fundamentals
Microsoft
Project Management Professional (PMP)
Project Management Institute (PMI)
ITIL Foundation Certification
Axelos
Course in Finance
London School of Business and Finance
Course in Leadership
Gällöfsta Perlan Leadership
Examination for the Certificate of Proficiency in English (ECPE)
Michigan State University
Oracle Administration
Infnet Institute
Course in Music
Portable Music School
Skills
Tools
Trello, Jira, Slack, Confluence, Microsoft Project, Splunk, Git, GitHub, Asana, SQL, Oracle Reports, Azure Boards, Azure App Service, Project Management & Work Tracking Tools, Atlassian Suite, Atlassian, SoapUI, Flow, AWS Mobile Hub, Microsoft Excel, Microsoft Visio, Excel 365, Supervisor, Cluster, VMware, Azure DevOps Services, Azure Mobile, Azure Logic Apps, Figma, Lean Testing, MATLAB, Elastic, Terraform, Ansible, Jenkins, Visual Studio, UI Grid, Angular CLI, Front-end Build Tools, Bower Front-end Dependency Manager, Java GUI, JavaScript Testing, JavaScript Debugging, SQLyog, SQL Server BI, GitHub Pages, Azure Machine Learning
Paradigms
Agile, Scrum, Kanban, Continuous Delivery (CD), Continuous Integration (CI), Lean, DevOps, Agile Delivery, Waterfall Delivery, Waterfall Development, Agile Leadership, Management, Team Development, Software Testing, Change Management, Organizational Change Management (OCM), Lean Project Management, Agile Project Management, Implementation Project Management, Customer Development, Agile Workflow, Agile Product Management, Agile Software Development, ITIL Continual Service Improvement (CSI), Database Design, Database Development, Oracle Database Architecture, Release Trains, B2B, B2B2C, B2C, Mobile App Design, Business to Business to Consumer (B2B2C), Requirements Analysis, Manual Testing, Iterative Delivery, Iterative Design, Iterative Development, Acceptance Testing, Business Continuity Planning (BCP), Azure DevOps, API Architecture, Agile UX, Desktop Web Design, Design Thinking, Web Architecture, Machine Learning Operations (MLOps), Real-time Systems, Rapid Prototyping
Platforms
Azure, SharePoint, Oracle, Monday.com, Azure IaaS, Oracle Database, WordPress, Microsoft Azure Mobile Services, Windows, Amazon Web Services (AWS), iOS 11, Android, Drupal, Drupal 8, Drupal 7
Industry Expertise
Music, Technology, Small & Medium-sized Enterprises (SME), Higher Education, Telecommunications, Software
Other
SAP, Cloud, Electrical Engineering, Finance, Markets, Team Leadership, Coaching, Focus Groups, Telecom Equipment & Solutions, IT Management, ITIL, Managed Services, SIM Cards, Web, SOAP, REST, IT Projects, Project Management, Program Management, Portfolio Management, Risk Management, Schedule Optimization, Costing, Budgeting, Business Processes, ITIL V3 Foundation Certified, ITSM, IT Service Management (ITSM), ServiceNow, Languages, English, Configuration Management Databases (CMDB), Incident Management, Incident Response, Configuration Management, IT Services, ISTM Service Desk, Network Operations, IP Networks, IT Networking, Leadership, Best Practices, Customer Success, ClickUp, Agile Coaching, Agile DevOps, Agile Practices, Agile Deployment, Consumer Insights, Consumer Applications, Consumer Trends, Customer Service, Customer Experience, Customer Discovery, Consulting, IT Consulting, Startup Consulting, Remote Work Consulting, Technology Consulting, Waterfall Methodology, Waterfall Modeling, Operations, IT, ITIL 4, IT Operations Management (ITOM), Global Operations, Operations Tools, Data Migration, Database Migration, IT Program Management, IT Project Management, Lean IT, IT Helpdesk, Oracle SQL, Azure SQL, SQLite, Projects, Project Design, Project Scoping, Project Support, Project Discovery, Project Analysis, Reporting, Sprints, Sprint Master, Agile Sprints, Sprint Planning, Design Sprints, Sprint Ceremonies, Sprint Retrospectives, Product Discovery, Discovery Workshops, Discovery Management, Product Owner, Product Design, Scrum Master, Scrumban, Scrum Coaching, Scrum Product Owner, Scrum Product Owner Contractor, Certified Scrum Professional, Time Management, Team Building, Team Mentoring, Team Management, Lean Budgets, Budget Management, Project Budget Management, Budget Controls, Scope, Scope Management, Scope of Work (SOW), Networks, Networking, Mobile Networks, Network Topology, Network Design, Software Sales, Software Design, Enterprise Software, Embedded Software, Software QA, Software Innovation, Mobile Apps, Mobile Web, Mobile Data, R&D, Project Leadership, Leadership Training, Technical Leadership, Leadership & Coaching, Scaled Agile Framework (SAFe), Agile Scaling Frameworks, Scaling, Leadership Strategy, Leadership Development, Remote Team Leadership, Organizational Leadership, Cross-functional Team Leadership, Design Leadership, ServiceDesk, Service, Web Services, Core Services, Cloud Services, Service Design, Service Models, Shared Services, Project Services, Business Services, Consumer Services, IT Service Delivery, Client Services, Customer Engagement, Client Success, Client Management, Client Relations, Client/Server Networking, Client Delivery Management, Client Relationship Management, Client Presentations, Customer Retention, Client Portals, Tracking, Issue Tracking, Event Tracking, Project Tracking, Bug Discovery & Tracking, Web Project Management, Certified Project Manager, Hybrid Project Management, PMO, PMO Development, Project Management Office (PMO), Global Project Management, Project Management Professional (PMP), Project Design & Management, Digital Project Management, Enterprise Project Management, Mobile/Web Project Management, Software Project Management, Technical Project Management, Project Portfolio Management (PPM), Project Management & Delivery, Project Management Operations, Project Management Infrastructure, Project Management Certifications, Certified Associate Project Manager, Service Delivery Project Management, Project Portfolio Management Platforms, Process Improvement Project Management, Project Review, Oracle Projects, Project Delivery, Project Planning, Project Timelines, Project Estimation, Project Finance, Project Closure, Project Controls, Project Reporting, Executive Reporting, Financial Reporting, Project Lifecycle, Project Consultancy, Project Scheduling, Project Initiation, Project Development, Project Consultation, Project Coordination, Project Administration, SAP Project System (PS), Microsoft Project Server, Large-scale Projects, Microsoft Project Online, International Projects, Jira REST API, Jira Administrator, Jira Administration, Custom APIs, Customer Support, Customer Segmentation, Custom Solutions, IT Support, IT Audits, IT Strategy, IT Outsourcing, IT Deployments, APIs, CRM APIs, REST APIs, RESTful Microservices, Team Restructuring, JSON REST APIs, RESTful Development, JSON, Salesforce SOAP API, Web API, English-Spanish Translation, English-Portuguese Translation, Spanish-English Translation, CTO, Tech Sales, Web Technologies, Technical Support, Technical Design, Technical Hiring, Technology Trends, Technical Analysis, Technical Diagrams, Technical Consulting, Technology Solutions, Technical Reports, Technical Training, Training, Training Materials, Employee Training, Agile Release Training, Training Workshops, Training & Training Content Development, Training Content, Web-based Training, Technical Documentation, Technical Product Management, Product Vision, Product Strategy, Product Support, New Products, Backlog Grooming, Backlog Management, Feature Backlog Prioritization, Internet of Things (IoT), IoT Protocols, Microsoft Azure, Azure PaaS, Azure Cloud Services, Technical Requirements, Technical Program Management, Technical Delivery Management, Technical Project Monitoring, Technical Architecture, Scrum Testing, Business Consulting, Management Consulting, Disaster Recovery Consulting, Software Consulting, Legacy Software, Product Management, Delivery, Engineering Best Practices, Mentorship, Mentorship & Coaching, Lean Startups, Business Coaching, Workflow, Task Management, Task Analysis, Task Scheduling, Process Flows, Process Design, Process Control, Process Mapping, Process Testing, Process Modeling, Data Processing, Process Analysis, Process Ownership, Dashboards, Web Dashboards, Dashboard Design, Dashboard Development, IT Field Service, Sales, Web Design, Web Development, API Databases, Educational Portals, School, Reports, Portfolios, Lean Portfolio Management, Enterprise Product Portfolios, Product Delivery, Timelines, Cost Control, Teams, Global Team Management, Lead Generation, Data, API Design, Scheduling, Capital, Capital Budgeting, Budget Modeling, RFPs, RFP Negotiation, Request for Proposal (RFP), RFPs, RFQs, ITTs, Responses, Proposals & Quotes, IT Security, IT Systems Architecture, IT Contracts, Business to Business (B2B), Business, IT Product Management, Agile Software Testing, Agile Product Delivery, Agile Program Management, Agile Transformation, Planning, Event Planning, Lessons Learned, Documentation, Document Databases, Test Documentation, Design Documentation, Process Documentation, Database Testing, Database Modeling, Database Replication, Relational Databases, Database Algorithms, Database Security, Database Architecture, Database as a Service (DBaaS), Database Table Optimization, Relational Database Design, Database Management, Database Administration (DBA), Database Management Systems (DBMS), Release Management, Software Release Management, Release Train Engineer (RTE), System Architecture, Software System Architecture Development, Production, Data Products, Product Launch, Product Marketing, SaaS Product Management, Scaled Professional Scrum (SPS), Business Logic, Shared Service Centers, Sales Training, Iteration Management, Strategic Planning, Strategic Planning & Execution, Strategic Initiatives, Detail-oriented, WordPress API, WordPress Design, WordPress Plugins, HTML to WordPress, Project Rescue, Software Development, Software Development Management, Software Development Lifecycle (SDLC), Windows Desktop Software, Engineering Software, Startups, Startup Funding, Enterprise Startups, Early-stage Startups, Startup Growth Strategy Development, Inspections, Web & Mobile Applications, Web UX, B2B Partnerships, B2B Product Management, Business to Consumer (B2C), Software as a Service (SaaS), Mobile First, Mobile App Development, Mobile Applications, Mobile Development, Mobile Device Management (MDM), Mobile Web Design, Docker Datacenter, Data Center Migration, Website Migration, Cloud Migration, Network Migration, Migration, System Migration, Migration Planning, Rapid Delivery, Delivery Management, Clients, Jira Align, Process Optimization, System Implementation, Applications, Estimations, Cost Estimation, Estimation & Planning, Integration, API Integration, Data Integration, App Integration, System Integration, Integration Tools, Enterprise Integration, System Integration Testing (SIT), Software Integration, Integration Testing, Digital Integration, Process Definition, Build Processes, Process Redesign, Process Automation, Process Improvement, Business Process Improvement (BPI), Minimum Viable Product (MVP), MVP Design, Small Business, Communication, Web Applications, Web App Deployment, Web App Development, Stakeholder Management, Operational Assessments, Stakeholder Engagement, Roadmaps, Feature Roadmaps, Product Roadmaps, Stakeholder Analysis, Stakeholder Interviews, Stakeholder Mapping, Requirements, User Requirements, System Requirements, Business Requirements, Functional Requirements, Requirements Matrices, Requirements & Specifications, Requirement Traceability Matrices, Product Requirements Documentation (PRD), SaaS, Low Code, Vendor Management, Evaluation, Customer Relationship Management (CRM), Resource Management, User Stories, Operational Streamlining, QA Leadership, Operational Efficiency Improvement, Operational Workflow, Operational Excellence, Proof of Concept (POC), Help+Manual, Manuals & Documentation, SLA Management, API Management, Goal Management, Test Management, User Management, Cost Management, Event Management, Issue Management, IT Governance, IT Administration, IT Infrastructure, Iterative Testing, IT Business Analysis, IT Systems Engineering, Dedicated Web Hosting, Website CMS, Full-stack Development, Strategy, Implementation, Software Implementation, End-to-end Implementation (E2E), Tech Development & Implementation, Articles, Domain Name Registration, Reviews, Excel VBA, Excel Macros, Excel Expert, Presentations, Presales, Executive Presentations, Presentation Development, Microsoft Office, Organization, Proposals, Business Analysis, Digital Solutions, Product Development, Statement of Work, Websites, Creativity, Workshop Facilitation, Digital Transformation, Web Platforms, Operations Management, Product Operations, Business Operations, Operations Strategy, Operations Analytics, Informatica, Information Systems, Internal Communications, Discovery, Workshops, Automation, Troubleshooting, Learning, Mobile Learning, Learning Strategy, Continuous Learning, Learning & Development, Lean Development, Lean Product Development, Risk Analysis, Analysis, SWOT Analysis, Learning Management Systems (LMS), Learning Management System Administration, Clustering, Executive Support, DocuSign, Business Proposals, Technical Writing, Sales Presentations, Solution Architecture, Digital Transformation Program Management, Performance Management, Critical Path Analysis, Work Breakdown Structure, Teamwork, Communication Management, Gantt Chart, NoSQL, Consulting, Customer Success, Responsibility Assignment Matrix (RAM), Advisory, Business Processes, Software as a Service (SaaS), Key Performance Indicators (KPIs), Notion, Standard Operating Procedures Development, Business Continuity, Business Continuity & Disaster Recovery (BCDR), PMI, Business Process Automation, Business Process Modeling, Business Process Optimization, User Workflows, Chief Operations Officer (COO), Tools, Creative Problem Solving, Complex Program Management, Atlassian Plugins, Business Process Management (BPM), Business & Digital Transformation, Business Transformation, Operating Models, Product Engineering, Smartsheet, Marketing, Couchbase, Oracle9i, Databases, AWS DevOps, Software Engineering, Software Ecosystems, Mobile, Education, Educational Platform Design, BI Reporting, Progress Reporting, Business Reporting, Management Reporting, Bug Analysis & Reporting, Quarterly Reporting, Data Reporting, Revenue & Expense Projections, IT Recruitment, Design, Salesforce REST API, Azure SQL Databases, Azure Active Directory, Azure API Management, Azure Websites, Web Consulting, Task Automation, Processing, Analytical Dashboards, Web App Design, Cloud Architecture, Data Architecture, Agile Marketing, Agile CRM, Front-end, B2B Sales Pipeline, Mobile App Testing, Mobile Advertising, Mobile Architecture, Mobile Device QA Automation, SAP Integration, Investments, Web App UI, Security, Multitenancy, Operational Risk, Operational Modeling, Manufacturing, Manufacturing Project Management, Manual QA, Lean Manufacturing, Web UI Design, Web UX Design, Dynamic Websites, Interactive Web Design, Web Development Strategy, Interactive Web Development, Consumer-focused Web Development, Full-stack, Artificial Intelligence (AI), Regression, Regression Testing, Innovation, Value Stream Mapping, Sales Operations, Generative Pre-trained Transformers (GPT), Unsupervised Learning, Supervised Learning, P&L Analysis, Data Analytics, Data Analysis, Analytics, Lean Analytics, Value Analysis, Reinforcement Learning, Neural Networks, Convolutional Neural Networks (CNNs), Cluster Computing, Opportunity Assessments, API Documentation, Conflict Resolution, Java, C++, Accounting, JavaScript, MySQL, Python 3, Angular, Node.js, Ansible Tower, Music Industry, Data Science, Data Management, Mobile Design, Mobile UI, Mobile UX, Web UI, Azure IoT Hub, User Flows, Data Flows, SAP Architecture, Agile Data Science, AWS Certified DevOps Engineer, Retrospective Techniques, Document Management, TV UI, App UI, UI Maps, AngularJS, Angular Bootstrap, Bootstrap, Bootstrap 3, Front-end Development, Apigee, Back-end, Mobile Back-end, Backup & Recovery, Java 7, Java 8, Java 9, Java 6, JavaScript 6, Interactive JavaScript, Database-driven Web App Development, Django REST Framework, CRM Systems, WordPress Multisite, Telephony, Google, User Experience (UX), Scrum@Scale, Flutter, UX Flows, UI Design, Artificial Neural Networks (ANN), Artificial Intelligence as a Service (AIaaS), Machine Learning, Google Cloud Machine Learning, Cost-sensitive Machine Learning, Regression Modeling, Random Forest Regression, React, Natural Language Processing (NLP), Deep Learning, Deep Neural Networks (DNNs), Deep Reinforcement Learning, Organizational Design, Operating Systems, Lean UX, Fintech, Training Videos, Personalization
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