Pedro Ferreira, Project Manager in Amadora, Portugal
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Pedro Ferreira

Verified Expert  in Project Management

Project Manager

Location
Amadora, Portugal
Toptal Member Since
November 4, 2019

Pedro is a resourceful professional with more than 12 years of experience in technology in different business sectors. He has hands-on experience in the whole SDLC as a developer, BA, scrum master, and agile project manager within different methodologies. Pedro has proven success in building high-performance teams.

Project Highlights

EB20 - Information Security Program
Planned and led the implementation plan for ISO27k, PCI DSS readiness for Randstad Portugal.
Digital Transformation
Led the digital transformation program to modernize the company image and all company processes
Governance Model - From Ideation to Delivery
Implemented the processes required to build and sustain an Agile PMO.

Expertise

Work Experience

Engineering Manager

2018 - 2019
Randstad
  • Led and coached two agile development teams.
  • Implemented a delivery model.
  • Defined the unit roadmap, resourcing and budget.
  • Defined the roadmap for in-house developed and third-party acquired products.
  • Re-engineered processes with a focus on Lean and Agile methodologies.
  • Revised PMO model and SDLC.
  • Implemented service management processes.

Chief Information Security Officer

2018 - 2019
Randstad
  • Developed company information security policies.
  • Ensured ISO27k and PCI DSS certification readiness.
  • Created the Global Information Security implementation plan.
  • Defined security incident handling procedures.
  • Implemented RCA and war-room processes.

Head of Projects

2018 - 2018
Multipessoal
  • Defined project management methodology.
  • Created the tools and company culture to support the project management mindset.
  • Hired and built the project management team.
  • Created the area governance model, KPI definition, and budget management.
  • Coached and developed the team of project managers.

IT Director

2018 - 2018
Multipessoal
  • Managed the IT department teams.
  • Defined and implemented the digital transformation plan.
  • Created the area governance model, KPI definition, and budget management.
  • Managed the helpdesk first and second-line support for all company tools and workplace IT needs.
  • Managed all company IT assets, hardware, and software.
  • Implemented service management processes.

Head of PMO

2015 - 2017
Innovance - Grupo Luís Simões
  • Defined and implemented the PMO model that most suits the company.
  • Trained the project managers.
  • Engaged senior management.
  • Built a project management culture.
  • Created and managed a project benefit tracking system.
  • Setted up the company PMO and all related processes.

Scrum Master/Agile Coach

2012 - 2015
Truphone
  • Coached all levels of the organization on an Agile mindset.
  • Scrum master for three software development teams.
  • Managed the operations project portfolio and strategic projects.
  • Defined and implemented the Agile PMO structure, processes, and tools.
  • Defined, implemented, and tracked team performance KPIs for all operations areas.

Senior Project Manager/Agile Coach

2012 - 2015
Truphone
  • Defined and implemented team management processes.
  • Implemented capacity management for operations area.
  • Shifted operations mindset from reactive to a proactive approach.
  • Implemented a PMO within the operations area.
  • Managed the operations project portfolio and strategic projects.
  • Defined and implemented the Agile PMO structure, processes, and tools.
  • Implemented Agile-based methodologies for planning in the operations area.

Senior Project Manager/Agile Coach

2010 - 2012
GTBC
  • Managed the project from initiation to finish.
  • Initiated the Agile transformation for the company.
  • Supported software architects in designing technical solutions.

Software Engineer/Solution Architect

2008 - 2010
Nokia Siemens Networks
  • Contributed to development for real-time, high availability network elements.
  • Designed the architectural solution to support business needs.

Project Manager

2007 - 2008
GMTS
  • Managed the recording of a TV series.

Software Engineer/Solution Architect

2007 - 2007
Accenture
  • Implemented software solutions, supporting internal process workflow.

EB20 - Information Security Program

Planned and led the implementation plan for ISO27k, PCI DSS readiness for Randstad Portugal.

Increased information security within the company.

Prepared the company for the ISO27k and specific operations for PCI DSS certifications.

Implemented the Business Continuity plan for the company.

Digital Transformation

Led the digital transformation program to modernize the company image and all company processes

Identified the existing technological footprint, existing gaps, and optimization opportunities by using technology to enable better employee engagement, reduce manual work, and ultimately, increase the gross profit, by reducing administrative overhead.

Governance Model - From Ideation to Delivery

Implemented the processes required to build and sustain an Agile PMO.

From ideation to benefits tracking: Implemented the process and tools, provided the coaching and the follow up to ensure a sustainable solution. Coached all verticals and horizontals from the organization to ensure adoption. Trained project managers.

Maximize Margin by Reducing Waste

Reduced administrative overhead to increase gross margins.

Identified bottlenecks in the company and act upon them by:
-creating the VSM and identifying waste and enablers
-Rethinking the process flow to optimize it
-Change the process and automate it to reduce errors and process time

Monitoring

Implemented active monitoring on all solutions from infrastructure to service.

Implemented monitoring on all software solutions, servers, data centers, and communication lines, across the globe.

Proactive Monitoring

Changed teams' mindset and implemented proactive monitoring.

Following the Truphone monitoring, the next logical step was to actually have the teams and the infrastructure detecting pattern deviation and promote operations as a proactive team, instead of reactive.
2009 - 2011

Master's Degree in Management

ISCTE/INDEG - Lisbon, Portugal

2009 - 2010

Executive Master's Degree in Project Management

ISCTE/INDEG - Lisbon, Portugal

1997 - 2007

Master's Degree in Electronics and Computers Engineering

Instituto Superior Técnico - Lisbon, Portugal

SEPTEMBER 2014 - PRESENT

Lean IT

Lean Institute

SEPTEMBER 2013 - PRESENT

CSM

Scrum Alliance

JUNE 2010 - PRESENT

IPMA

IPMA

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