
Pedro Henrique Silva Faria
Verified Expert in Project Management
Project Manager
Belo Horizonte - State of Minas Gerais, Brazil
Toptal member since December 19, 2024
Pedro is a strategic project, account, and operations manager with 10+ years of experience optimizing project delivery, operations, and client account management for enterprise clients. Skilled in Agile and Waterfall methodologies, he excels in project planning, risk management, and stakeholder engagement. With a strong software development and digital transformation background, Pedro focuses on delivering efficient, on-time, and on-budget solutions that enhance client satisfaction.
Project Highlights
Expertise
- Agile
- Business Requirements
- C#
- Google BigQuery
- Project Management
- SQL
- Team Leadership
- Zapier
Work Experience
Talent Capabilities Manager | Talent Operations Manager
Toptal
- Led cross-functional collaboration with talent operations, practice teams, and other key stakeholders to design, implement, and drive Toptal's Talent Capabilities strategy.
- Managed high-impact projects focused on ensuring optimal talent supply, aligning skills and availability with evolving client demands across Toptal's diverse offerings.
- Developed scalable processes to maintain quality talent acquisition, improve time to hire, and enhance client satisfaction through continuous improvements in operational workflows.
- Created and automated workflows using Slack automation, Zapier, and Salesforce to streamline operations, enhance data accuracy, and improve response times.
- Performed data analysis with SQL, BigQuery, and Tableau to forecast talent needs, optimize resource allocation, and support data-driven decision-making.
Director of Engineering | Technical Account Manager
Toptal
- Oversaw client engagement and technical account management by thoroughly understanding client requirements and matching them with top-tier talent from Toptal's network to meet project and strategic needs.
- Played a key role in managing enterprise accounts as part of Toptal's enterprise team since April 2021, enhancing support for high-profile clients and complex technical initiatives.
- Established and maintained strong, consultative relationships with clients to drive satisfaction, retention, and growth and ensure seamless project execution through continuous feedback, coaching, and performance management.
Project Coordinator
Radix
- Coordinated the management and development of industrial software projects for enterprise clients, including Georgia-Pacific, SunCoke Energy, Vallourec, ArcelorMittal, Sotreq, and Vale.
- Served as a project manager on an international account, acting as the primary liaison between a US-based client and the development team, overseeing project timelines, cost control, invoicing, and team performance.
- Managed resource allocation, client relationships, and project performance monitoring for assigned projects and client accounts.
Control and Automation Engineer
Radix
- Developed and implemented .NET software solutions, OPC client/server systems, and SQL database integration for industrial automation projects, ensuring high-quality, reliable solutions for various industry clients.
- Spearheaded the development of a custom OPC server solution designed for 24/7 operation to meet the demands of an enterprise-level oil company.
- Oversaw the development of a custom steel coil tracking system for a major global steel company, achieving an accuracy rate of over 94%—one of the highest company-wide at the time.
Project History
Production Monitoring Application
Spearheaded the development of a production monitoring application for a major pulp and paper client as part of their Factory of the Future initiative.
Umbrella Contract Manager for a Brazilian Pulp and Paper Company
Directed a team of eight engineers in delivering multiple projects under an umbrella contract for a leading Brazilian pulp and paper company.
Umbrella Contract for an Enterprise Steel Tubes Company
Managed a team of five engineers to execute multiple projects under an umbrella contract for a leading enterprise steel tube company.
Education
Master of Business Administration (MBA) in Business Management with an Emphasis in Project Management
IETEC Institute of Technological Education - Belo Horizonte, Minas Gerais, Brazil
Bachelor's Degree in Control and Automation Engineering
Federal University of Minas Gerais - Belo Horizonte, Minas Gerais, Brazil
Certifications
Professional Scrum Product Owner I (PSPO I)
Scrum.org
Skills
Tools
Trello, Zapier, Google Workspace, Microsoft Project, Google Forms, Slack, Google Sheets, BigQuery, SQL, C#.NET WinForms, Jira, Tableau, R
Paradigms
Agile, Object-oriented Design (OOD), Agile Project Management, Scrum, Requirements Analysis, Azure DevOps, PMBOK
Other
Google BigQuery, C#, Project Management, Business Management, C#.NET, Software Development, Operations, Account Management, Coaching, Communication, Client Relationship Management, Negotiation, Resource Allocation, Resource Management, User Requirements, Business Requirements, Product Owner, Team Leadership, PLC, Custom Solutions, Remote Team Leadership, Process Flows, Detail-oriented, Creative Problem Solving, Technical Recruiting, Stakeholder Management, Team Management, Technical Project Management, Smartsheet, OPC, Java, Software Design, Control Systems, SCADA, Program Management, BI Reports, Client Success, Angular, Vue 2, OSIsoft PI, Budget Management, Risk Management, Customer Success, Python, Manufacturing, Consumer Packaged Goods (CPG)
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