Rob McCartney, Project Manager in Dublin, Ireland
Rob McCartney

Project Manager in Dublin, Ireland

Member since April 15, 2019
Rob is a PMI-ACP certified IT project manager with over 20 years of successful project delivery experience. He has worked with a wide spectrum of industries including insurance, telecom, banking, edTech, internet, CRM, aircraft leasing, and finance software. Coupled with a personal commitment to excellence and attention to detail, he attributes his success to his capacity to create strong and empowered project teams.
Rob is now available for hire

Project Highlights

Expertise

Education

Select Certifications

Employment

  • PMO Advisory

    2018 - PRESENT
    Zeevo Group
    • Facilitated the setup of an initial PMO for a finance IT department.
    • Led an internal IT finance product-build project as both the Scrum master and project manager.
    • Oversaw a third-party payment services integration project in the role of project manager.
    • Directed a major data migration project as part of an IT transformation project.
    • Executed a full systems data path discovery project as both the business analyst and project manager.
  • Program Director

    2015 - 2018
    Smartbox Group
    • Created and led a team of senior project managers and business analysts.
    • Led the design and implementation of an internal IT project to create a product information management system.
    • Oversaw a major ERP transformation program to deliver Microsoft AX on Azure.
    • Led a major project to implement a Salesforce.com CRM for the Smartbox Group.
    • Managed delivery from multiple Scrum teams.
  • Operations Program Manager

    2013 - 2015
    Apierian
    • Oversaw the project and program management for the launch of a SaaS edTech startup.
    • Designed and built a scalable and secure content marketing platform on AWS and WordPress.
    • Grew a team of content creators, developers, and UX specialists, to generate and publish 50 -100 high-quality articles a day.
    • Led the Kanban based design and development of an iOS and Android mobile application which hit #1 in the local iOS App Store.
    • Led the development of 20 online learning courses partnering with third-party technology providers for question types.
  • Project Manager

    2010 - 2012
    Sage
    • Delivered a sophisticated CRM transformation program centralizing the CRM systems from five divisions into a single solution. This created a single-view solution for the customer, and garnered Sage recognition as a "National Award Finalist" in the collaboration category for delivery of the program.
    • Delivered an ERP upgrade and IS governance transformation program that outsourced significant elements of their finance, sales, and customer services team systems using the PRINCE2 framework.
    • Delivered a Microsoft BI solution for Sage UK and Ireland. Managed the development of the initial proposals and internal funding stages. Completed the delivery of phase I and the initiation of phase II of a new Microsoft SQL Server BI implementation upgrade for MicroStrategy.
    • Oversaw all Sage Ireland division IS operations from 2011. Provided and supported all IS services via a shared services matrix model for all customer service, business, and finance applications and processes, virtualization services, network operations, and CTI, desktops, and helpdesk functions.
  • Project Manager

    2007 - 2009
    Sage CRM
    • Negotiated an OEM partnership deal projected to generate between $3 million and $15 million extra revenue per annum for the ACT! by Sage product line for Sage CRM Worldwide.
    • Managed the migration of a SaaS-based CRM application, and associated data for ten countries to an outsourced data center in under ten weeks. This enhanced the customer experience of the product while reducing IS overhead.
    • Managed the delivery of the main release of the Sage CRM product for 2007.
    • Oversaw the co-development of the integration of the Sage CRM product with the Sage France and Sage Germany ERP product teams.
  • Senior Project Manager

    2005 - 2007
    British Telecom Ireland
    • Rescued and rolled out a €2 million CoS MPLS network for a major European retail organization. Delivered new and upgraded CoS and QoS network circuits in greenfield and mature sites in the UK, Ireland, and Spain.
    • Managed the successful design and delivery of a fully managed service IT transformation project for an Irish national charity from pre-sales to final implementation. This resulted in reduced costs, and national visibility of the organizational data in real time. I controlled the €0.75 million budget.
  • Technical Project Manager

    2000 - 2005
    Permanent TSB Group
    • Led and delivered the Punt to Euro conversion project on time, on budget, and with no loss of data or negative customer impact. I was the lead developer and project manager with a team of six internal IT staff, and worked with all senior managers and business teams.
    • Delivered multiple projects as a senior business analyst, project manager, and the development and operations team lead, providing solutions across the full business suite.

Project History

  • Third Party Payment Service Onboarding
    Led a project to onboard a new online payments service for a Fortune 500 internet services company.

    I was brought in after the project had started to apply project management discipline. The project was high-profile, but the technical team was unable to provide clear progress reporting or demonstrate planning discipline.

    The engagement began with a series of workshops to reverse engineer the situation. I then created some of the missing project artifacts, such as a project plan, a RAID, a clear set of roles and responsibilities, and a communications plan.

    Once the project was set up correctly, the technical team was able to continue their work independent of the management team. The team lead worked with me to track progress, adjust plans, and manage risks and issues that needed to be escalated.

    For the remainder of the project, I worked with the external stakeholders, product owner, and internal management teams to provide the needed visibility, governance, and change management skills.

  • Finance Data Mart Product
    Scrum master and project manager for a finance data mart project.

    This project was a key enabler for an ERP program. To provide the correct information to the target ERP system, a single source of truth was required to harmonize the various revenue values from the global channels.

    Multiple revenue streams needed to present information to the ERP in a consistent way. Due to limitations of the ERP, the revenue recognition business rules needed to be described and implemented in the application.

    This was run as a Kanban project as most of the functionality was not user-facing.

    Besides setting up the technical platform (SQL server based app), the project needed to provide an external API to various global partners. This provided the raw revenue data. The team used a Burn-Down chart and a Cumulative Flow diagram to communicate progress.

    I acted as the team lead and product owner, prioritizing the backlog and working with the developers to understand the requirements and business rules implemented.

    My role as a remote project manager was to coordinate the efforts of multiple global teams to develop data integrations with the API and perform end-to-end testing of the release.

  • ERP Program Data Migration
    Led the data migration project for an ERP transformation program.

    I was brought in to diagnose and facilitate the rehabilitation of this project.

    The data migration team was in two remote locations, and their efforts were not adequately coordinated with a dependant ERP program.

    After initial conversations with the organization leadership team, a series of workshops were held to diagnose the project issues. Diagnosis showed that the project was being relatively well run, but because the agreed SDLC was not fully implemented (Scrum ceremonies were being missed), the team was losing focus and momentum. External visibility was also an issue.

    I designed and implemented the required project governance and operational framework for the project. This enhanced external visibility, managed risks effectively, and coordinated multiple remote teams more explicitly on the US West Coast and Europe.

    The project recovered well as I continued to project manage the Agile teams through to successful delivery.

Education

  • Master's degree in Business Administration
    2013 - 2015
    University College Dublin - Dublin, Ireland
  • Graduate diploma in Business Management
    1997 - 1999
    Irish Management Institute - Dublin
  • Master's degree in Artificial Intelligence
    1993 - 1994
    Dublin City University - Dublin

Certifications

  • PMI Agile Certified Practitioner (PMI-ACP)
    JUNE 2017 - JUNE 2022
    Project Management Institute (PMI)
  • PRINCE2 Practitioner
    JUNE 2006 - JUNE 2016
    APMG

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