Rodrigo de Oliveira Amorim
Verified Expert in Project Management
Project Manager
Santiago, Chile
Toptal member since June 3, 2022
Rodrigo is an IT project manager with over 16 years of experience in the IT market. He's experienced in designing and developing solutions for complex projects in top-level enterprises in Brazil and Chile. Most of Rodrigo's projects have consisted of high-complexity integrations of packaged products with legacy systems. He's also served as an integration manager of several projects that required multicultural and multidisciplinary skills, dealing with local and offshore teams on a daily basis.
Project Highlights
Expertise
- Agile
- Agile Project Management
- Cross-cultural Management
- Distributed Team Management
- IT Project Management
- Operations & Business Support Systems (OSS/BSS)
- Production Support
- Project Delivery
Work Experience
Executive Project Manager
everis Spain, S.L.U
- Managed a team of 50+ people distributed across several agile teams, managing people development plans, handling assignments, and evaluating promotions.
- Executed service delivery diagnostics and developed and implemented improvement plans focusing on delivery quality and people development.
- Participated in executive decisions related to a delivery center of 800+ people.
Customer Support Manager
Netcracker
- Joined the project to manage customer support for a full-stack telecom solution implementation recently launched. After three months, we were able to catch up on the technical solution and earn an unplanned bonus for good performance.
- Established a close relationship with the end user to build trust and clarify their concerns about solution performance which helped the company better understand the requirements and plan for delivery of improvements.
- Implemented and maintained a stable release plan of the full solution, achieving minimal downtime and reducing the impact on end-users.
- Handled several teams geographically distributed across three continents.
Project Manager
Banco de Creditos e Inversiones
- Worked on a strategic architecture program for the bank, which migrated the cloud infrastructure from IBM to Microsoft Azure as a member of the PMO.
- Actively participated in an Agile project which developed a new platform for B2B customers for the bank as part of a strategic digital transformation program.
- Acted as interface partner between the company's architecture team and Microsoft consultants in defining the new cloud infrastructure for the bank's complete IT environment.
Solutions Architect
Ericsson
- Joined the team with no experience with the implemented solution and quickly learned technical and functional details to manage a team of up to 10 people.
- Designed and validated a complex functional specification document that included 3,000+ business requirements with constant change requests, which required strong negotiation skills.
- Managed a key team within a complex structure of 250+ people for the most important digital transformation program for the leading telecom company in Chile.
Project Manager
Amdocs
- Joined as a project manager for the implementation of the largest MVNO in Brazil. The project involved all aspects of a complete pre-paid operator integrated into Telefonica's network, OSS, and BSS.
- Managed an implementation for Amdocs Unified Communication at TIM Brazil in a customer-facing role. Managed integration requirements and definitions among customer and distributed delivery groups in addition to PMO activities.
- Managed an OSS software factory for TIM Brazil. The team consisted of 10 people delivering change requests for Amdocs OSS suite (ARM - Inventory and SOM – Order Management) on both TIM Fiber and B/OSS projects.
- Managed a very complex data migration for TIM Brazil's network components from legacy systems to Amdocs resource manager (Network Inventory System).
- Joined as a production support manager on a recently launched telecom full-stack platform. Interfaced between distributed delivery teams and customer structure to stabilize operation in the first months.
- Established a new production support structure, designed processes, and supported a full-stack telecom operation rollout.
IT Consultant
Accenture
- Acted as a solutions architect for a self-service web portal for a leading telecom operator in Brazil. Led one of the project streams, dealing with all integrations on the front and back end and complex legacy systems.
- Led a software engineering team in developing an API to integrate Telcordia's network inventory system into the order management system.
- Acted as a software engineer and solutions architect for several other projects at Oi, a telecom operator.
Project History
Customer Support for Telecommunication Full-stack Solution
Stabilized the customer support operations for a recently launched full-stack solution on a market-leading telco company.
Cloud Structure Migration to Microsoft Azure
Kept the program within planned timeline and budget.
WhatsApp-like Application Development
Launched and managed a unified communication app for a leading telecommunications group, which reached almost 5 million registered users.
Education
Postgraduate Degree in Computer Science
Pontifical Catholic University of Rio de Janeiro (PUC - RJ) - Rio de Janeiro, Brazil
Certifications
Azure Fundamentals AZ-900
Microsoft
Skills
Tools
Skype, Jira, Trello, GitHub, SQL, Siebel CRM, WebLogicServer
Paradigms
Agile, Agile Project Management, Agile Workflow, Agile Delivery, API Architecture, Change Management, Scrum, Web Architecture, Requirements Analysis, Design Patterns, Scalable Application, Iterative Delivery, Waterfall Delivery, Cross-platform, Agile Product Management, Kanban, B2B
Platforms
Azure, Java EE, Oracle, Software Design Patterns
Other
Project Management, IT Project Management, IT Support, Distributed Team Management, Production Support, Customer Support, Project Delivery, Cross-cultural Management, Software Project Management, Milestones, Software Development, Project Planning, Technical Project Management, IT Management, Management Consulting, Teams, BSS, OSS/BSS, Operations & Business Support Systems (OSS/BSS), Release Management, IT Deployments, Business Analysis, IT Business Analysis, SDKs, Project Rescue, Discord, Agile Practices, People Management, People Development, Inventory Management, Billing Systems, Customer Relationship Management (CRM), Order Management, Telecom Equipment & Solutions, Managed Services, ITIL, Remote Work, Issue Tracking, Issue Management, Application Monitoring, IT Infrastructure, Executive Reporting, SLA Management, Feature Prioritization, Cloud, IT Operations Management (ITOM), Program Management, Risk Models, Finance, Mobile UX, Mobile UI, Mobile, Scalability, Agile Program Management, Agile Product Delivery, Online Banking, Mobile Banking, Commercial Banking, API Integration, Integration Tools, Cloud Infrastructure, Budget Controls, Reporting, IT Consulting, Project Management Office (PMO), PMO, Google, IT Projects, Web Project Management, Mobile Networks, Requirements, User Requirements, Business Requirements, Functional Requirements, Requirements Matrices, Requirement Traceability Matrices, Product Requirements Documentation (PRD), Requirements & Specifications, Telephony, Catalog Management, Billing, Online Charging Systems (OCS), POS, BSCS, Stock Market, Technical Requirements, Business Processes, Process Design, Systems Analysis, Development, Java, Algorithms, Systems Engineering, IT Systems Engineering, UML, PMI, Pattern Design, Architectural Patterns, Mobile Apps, Native Mobile Apps, Mobile App Development, Software Factory, Budget Management, Projects, Project Budget Management, Unified Communications, System Requirements, Value-added Services (VAS), VoIP, MVNO, Integration, Data Migration, Full-stack, Deployment, Inventory, APIs, eCommerce, Databases, Web, Workflow, Oracle WebLogic Application Server, Software Design, API Design, API Development, Vignette, Web UI, Presales, Digital Transformation, Agile Sprints, Operational Excellence, Delivery, IT Service Delivery, Customer Success, Budgeting, Certifications, Quality Improvement, Process Improvement, Operations Improvement, Productivity Improvement, Performance Improvement, Operational Efficiency Improvement, Team Management, Remote Work Consulting, Remote Team Leadership, Product Delivery, Product Design, Product Development, Digital Product Design, Process Flows, Managed Service Providers (MSP), Production, Build Releases, Executive Presentations, Executive Consulting, Remote Support, Cross-platform App Development, Cross-functional Team Leadership, Infrastructure, Monitoring, Mobile UI Design, Waterfall Methodology, Web Development, Process Improvement Project Management
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