Sanju Shree Ashok Kumar
Verified Expert in Project Management
Project Manager
Burnaby, BC, Canada
Toptal member since August 31, 2023
Sanju has 11+ years of work experience in IT applications. She handled the entire software development lifecycle on various projects and led diverse teams. Sanju is a computer engineering graduate from the National University of Singapore, the highest-ranked university in Asia.
Project Highlights
Expertise
- HTML
- Java
- Jira
- Microsoft Excel
- Microsoft Word
- SQL
- Team Management
- XML
Work Experience
Business Analyst
BGC Group
- Joined the team as a business analyst. Supervised the management of IT and business services vendors for the Ministry of Manpower, enhancing the user experience of existing applications that supported critical business users.
- Reviewed and approved change requests and quotes for enhancement projects for business users.
- Took leadership in incident management of critical infrastructure and platforms within the Ministry of Manpower, including issue analysis and issue escalation for swift resolutions.
Senior Application Consultant
NCS
- Led a team of ten members, spanning different geographical locations, in supporting public sector education and healthcare projects for the Ministry of Education and Ministry of Health in direct collaboration with the Government of Singapore.
- Managed the daily influx of production incidents, delegated tasks, and allocated resources within the production support team based on priority levels.
- Functioned as the incident manager, acting as the primary point of contact for the client, coordinating interface management with various teams, and providing prompt resolutions to client queries.
- Prepared project documents, meeting minutes, and periodic status reports on production incidents by conducting detailed data analysis and sharing the findings with relevant stakeholders to improve the overall user experience.
- Conducted training sessions to onboard new team members and enhance the knowledge of existing members on applications, business processes, functional logic, and support matrix protocols.
- Maintained consistent engagement with the team through frequent one-on-one interactions, setting goals, offering guidance, and providing regular feedback to support their personal and professional growth.
- Contributed to the hiring and recruitment process, evaluating and selecting new team members.
- Received a long service recognition award for achieving milestones of five years and 10 years of service with NCS.
Application Consultant
NCS
- Facilitated and managed effective stakeholder communications between clients, project managers, and development teams and effectively led teams to ensure alignment on overall project goals, objectives, and timelines.
- Led client interactions and set up kick-off meetings to understand business and contributed to project requirements, gathering and translating them into detailed technical requirements.
- Analyzed existing processes, documented workflows, and identified areas for improvement, patterns, and insights, creating reports and presentations to communicate findings to stakeholders.
- Developed business cases, process requirements, and functional specifications to communicate the desired system behavior to development teams, providing clarity.
- Conducted a gap analysis to identify differences between current and desired to-be future states, proposing solutions that aligned with business objectives.
- Prepared test strategies, test cases, and requirement traceability matrix. Participated in SIT and UAT, ensuring the solution met the documented project requirements, produced deliverables with high-quality standards, and worked as expected.
- Received a long service recognition award for achieving milestones of five years and 10 years of service with NCS.
Project History
Web Application for Healthcare
Led a team of ten members spanning different geographical locations in supporting public sector healthcare projects for the Ministry of Health in direct collaboration with the Government of Singapore.
• Served as the incident manager, acting as the primary point of contact for the client, coordinating interface management with various teams, and providing prompt resolutions to client queries.
• Prepared project documents, meeting minutes, and periodic status reports on production incidents by conducting detailed data analysis and sharing the findings with relevant stakeholders to improve the overall user experience.
• Conducted training sessions to onboard new team members and enhance the knowledge of existing members on applications, business processes, functional logic, and support matrix protocols.
• Maintained consistent engagement with the team through frequent one-on-one interactions, setting goals, offering guidance, and providing regular feedback to support their personal and professional growth.
• Hired new team members.
Web Application for Ministry of Manpower
Oversaw the management of IT and business services vendors for the Ministry of Manpower, enhancing the user experience of existing applications for critical business users.
• Took leadership in incident management of critical infrastructure and platforms within the Ministry of Manpower, issue analysis, and issue escalation for swift resolutions.
iPhone Application Development Project
Developed an iPhone application using techniques of sound synthesis and digital signal processing.
Education
Bachelor's Degree in Computer Engineering
National University of Singapore - Singapore
Skills
Tools
SQL, Microsoft Word, Microsoft Excel, Microsoft Outlook, Skype, Jira, Google Docs, Google Sheets, Google Slides, Microsoft PowerPoint, Notepad++, Trello, Slack, Zoom, WebLogicServer, Microsoft OneNote
Paradigms
Change Management, Kanban
Platforms
iOS, Linux, Unix
Other
XML, Team Management, HTML, Gmail, Java, Oracle SQL, Offshore Team Management, Leadership, Data Analysis, Reports, Quotations, Event Planning, Event Management, Event Operations, Event Coordination, Microsoft Teams, CSS, Python, XPath, Objective-C, Oracle WebLogic Application Server, JavaScript, Jakarta Server Pages (JSP), Hibernate, Unix Shell Scripting
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