Shailja Shukla, Project Manager in Toronto, Canada
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Shailja Shukla

Verified Expert  in Project Management

Project Manager

Location
Toronto, Canada
Toptal Member Since
September 23, 2022

Shailja has over ten years of experience in IT software application development and enhancement using Agile methodologies as a senior project manager and lead business analyst. She is a certified Project Management Professional with a bachelor's degree in IT and an MBA in marketing. She is outgoing and detail-oriented, with excellent communication skills. Altogether, these have helped Shailja effectively handle the full software project lifecycle systematically for several multi-year projects.

Project Highlights

Evolution Project for Multi-product Applications in TD Easy Apply
Led and successfully delivered the proof of concept (POC) and multiple releases of the client onboarding application for TD Bank to become multi-product.
Small Business Banking Application for TD Bank
Launched and led several releases for onboarding small business customers to TD Bank via digital channels, enabling customers to open business banking accounts online.
Gender Identity Requirements Across Digital Channel Applications
Accomplished the implementation of gender identity requirements across TD Bank's multiple digital channel apps, ensuring compliance with regulatory requirements.

Expertise

Work Experience

Associate Director | Senior Project Manager

2022 - PRESENT
RBC
  • Led the team as a senior project manager to accomplish the first phase of the risk modernization program for the Market Risk product.
  • Held several workshops to clarify upcoming work with the team and get acceptance of major milestones.
  • Helped teams adopt processes consistent with Agile values and principles.

Technology Delivery Manager

2018 - 2022
TD Bank Group
  • Advocated and implemented the POC for multi-product flows in the digital channel Easy Apply platform.
  • Led the planning and several releases for the evolution program to introduce multi-product flows for the Easy Apply platform.
  • Implemented the regulatory gender identity program while navigating multiple dependencies.

Lead Business Analyst

2015 - 2017
Standard Chartered
  • Upgraded the core banking application with 10+ projects based on regulatory circulars issued to prevent financial crime and fraud.
  • Led UPI project for SCB, making it the front runner in India's most sophisticated public payments infrastructure.
  • Administered JAD sessions and interviews with various stakeholders to detail and specify features in user stories and use cases, use case diagrams, data models, and as-is and to-be diagrams.

Lead Business Analyst

2014 - 2017
Standard Chartered
  • Led the unified payment integration project making Standard Chartered Bank the front runner in India's most sophisticated public payments infrastructure.
  • Upgraded the core banking application with over ten projects based on regulatory circulars issued to prevent financial crime and fraud.
  • Acted as a liaison between the business and development teams to analyze business needs and create business/functional requirements on Jira and Confluence.

Associate Project Manager

2011 - 2014
Infosys
  • Implemented several projects in the health insurance domain for Aetna Inc. to add new self-insured products for a specific group of customers which gave the system the ability to quote and rate through an automated process.
  • Helped Aetna to preserve and gain market share by introducing several new products on time for their clients.
  • Reduced average errors in project quality audit from seven to two in a period of six months through an intra-project process improvement program.

Evolution Project for Multi-product Applications in TD Easy Apply

Led and successfully delivered the proof of concept (POC) and multiple releases of the client onboarding application for TD Bank to become multi-product.

Advocated for the POC for the multi-product Easy Apply application, which we completed in four months. I led high-level multi-year planning sessions for multi-product applications with SMEs, business, and technology teams. I also drove three releases that added products such as everyday banking accounts, overdraft protection, credit cards, and line of credit to the existing flow to achieve a multi-product client onboarding application.

Small Business Banking Application for TD Bank

https://www.td.com/ca/en/business-banking/small-business/bank-accounts/

Launched and led several releases for onboarding small business customers to TD Bank via digital channels, enabling customers to open business banking accounts online.

Led the project with detailed project planning and tracking, worked as a scrum master, and managed the project's financials. I supported the product owner in refining the backlog and engaged internal and external stakeholders with intakes as needed. I also effectively communicated project progress health based on the communication plan.

Gender Identity Requirements Across Digital Channel Applications

Accomplished the implementation of gender identity requirements across TD Bank's multiple digital channel apps, ensuring compliance with regulatory requirements.

Led the regulatory project's implementation, including the requirements around how a person self-identifies with their choice of title or pronoun. The project included over 12 digital channel apps, APIs, and email templates that needed updating, and we had to implement all the requirements within eight months, per the regulatory requirement. I successfully led the coordination for development and testing with multiple dependencies.
2014 - 2015

Master of Business Administration (MBA) in Marketing

Great Lakes Institute of Management - Chennai, India

2007 - 2011

Bachelor's Degree in Information Technology

Galgotias College of Engineering and Technology - Greater Noida, Uttar Pradesh, India

OCTOBER 2022 - PRESENT

Certified ScrumMaster (CSM)

Scrum Alliance

JANUARY 2019 - PRESENT

Project Management Professional (PMP)

Project Management Institute (PMI)

JULY 2014 - PRESENT

Foundations of Business Analysis

ESI

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