Shoba Cardoza
Verified Expert in Project Management
Project Manager
Dubai, United Arab Emirates
Toptal member since September 14, 2022
Shoba is a Certified Project Management Professional (PMP) with over 15 years of experience in leading a variety of web and native app projects across multiple industries. She has proven success in the delivery of complex digital transformation programs. Shoba has a strong passion for leadership with significant experience in several delivery methodologies, including Hybrid, Agile, Waterfall, and Iterative.
Expertise
- Hybrid Project Management
- IT Project Management
- PCI Compliance
- PMO
- Program Management
- Project Management
- Project Management Office (PMO)
- Stakeholder Management
Work Experience
Lead | Senior Program Manager
Delivery Hero | Talabat
- Joined the team as a senior program manager, became a lead program manager, and set workflows for managing cross-functional projects.
- Led the Payment Card Industry Data Security Standard (PCI DSS) compliance program with a limited team and a short deadline to achieve compliance.
- Owned complex technical migrations and expansions in new markets to meet and drive business outcomes.
Senior Program Manager
Property Finder
- Managed successful execution of initiatives following the organization's mission and goals.
- Delivered, organized, and monitored inter-connected projects to support the business strategy.
- Delivered world-class project management office (PMO) competency to strategic projects and assisted project teams in all phases.
Salesforce Project Manager
Cloud Concept
- Managed implementation of enterprise solutions, including customer relationship management (CRM), business automation, and portals.
- Collaborated with clients to capture business requirements and processes, configure, customize, and test solutions, and design and implement integration to existing systems.
- Managed multiple customer engagements concurrently and nurtured client relationships to drive deeper, strategic interactions between clients and Salesforce.
Project Manager
Accenture
- Joined the pilot team of consultants delivering web project management services and successfully rolled out consumer-related programs.
- Developed project plans and successfully delivered client projects within its portfolio to achieve the projects' objectives and the contribution of those projects to local, sub-regional, and regional strategies.
- Rolled out a global program in 56 countries for a major FMCG client.
Project History
PMO Implementation
Restructured the core organizational initiative delivery process and enabled faster time to market.
Golden Global Household
Managed the Golden Household Program (GHH) rollout in multiple markets.
Salesforce Implementation
Headed a successful Salesforce implementation for an insurance company in Kuwait.
Education
Master's Degree in English Literature
University of Mumbai - Mumbai, India
Certifications
Product Management Certification
Product School
Professional Scrum Master Level I (PSM I)
Scrum.org
Project Management Professional (PMP)
PMI
Skills
Tools
Jira
Paradigms
Agile, Scrum, Kanban
Other
Project Management, IT Project Management, PMO, Web Project Management, Project Management Office (PMO), Hybrid Project Management, Projects, CRM Implementation, Project Scheduling, Team Management, Stakeholder Management, Program Management, Strategic Planning & Execution, Detail-oriented, PCI Compliance, Product Management, Requirements & Specifications, Process Improvement, Compliance, Consulting, Startups, Salesforce Sales Cloud, Cybersecurity, Project Design, Project Planning
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