Shrinivas Mulay
Verified Expert in Project Management
Project Manager
Pune, Maharashtra, India
Toptal member since March 20, 2020
Shrinivas has more than 18 years of experience in software development. He has been a developer, project manager, program manager, and account manager. Shrinivas has managed teams ranging from ten to 150 people and delivered numerous projects with high quality while balancing business goals like operating margin. Shrinivas is a highly proficient agile project manager with a strong technology background.
Project Highlights
Expertise
- Agile Project Management
- Android
- Java
- Microservices Architecture
- Mobile Apps
- Program Management
- Project Delivery
- Technical Project Management
Work Experience
Senior Manager of Engineering
Stockmagic
- Conceptualized the service and selected the technology stack to be used.
- Managed the team to develop the service using agile techniques and owned cost control as well.
- Defined user stories and technical requirements and prioritized them for the team. Managed and was responsible for estimations and quality control by performing code reviews and test coverage reviews.
- Coached the team on Agile development practices for efficient work processes.
- Launched a technical charting app (website, iOS, and Android) for Indian stocks and was directly involved in developing the app from concept to launch and took the project from concept to MVP.
- Oversaw the deployment of the web platform on Google Cloud.
- Managed the project to monetize the web platform and the native apps.
Senior Project Manager
Ecom Capital Pty Ltd
- Redefined the project management process while introducing agile concepts in the team.
- Created a detailed technical SOP for Shopify store development to help onboard new team members.
- Moved the organization from gig contractors to longer-term engagements. I needed to create vendor selection checklists, help in selecting vendors, and establish processes that the client and vendor teams could use to execute the projects.
- Identified duplicated efforts, automation options for QA, and reduced the average store build time by 15-20%.
Technical Project Manager
Freelance
- Worked with my client company's founder to understand the goals and abilities of the existing teams and then recommend a technology stack suitable for achieving the goals.
- Defined the MVP scope and detailed user stories for the MVP.
- Managed the development of the MVP to completion so that the founders could seek a first round of funding.
- Developed a location-based search module using Python and PostgreSQL. Helped with the design of a minimal dispute resolution module.
- Advised the founders on mobile strategy and how it can be achieved using the recommended technology stack and PWA.
Director | Operations
Redknee
- Optimized support processes to improve the productivity of the team.
- Delivered multiple development and customization projects successfully.
- Expanded the India team from 20 to 60. Reorganized the team into groups with different focus areas like CRM development, billing development, product implementation, and 24/7 support organization.
- Created group-specific KRAs such as burndown rate and coding defects found in production for development, issue resolution time by severity, reopen rate support, and more.
- Took over troubled development projects and led them to successful completion.
Project Manager | Account Manager
Infosys
- Joined the team as a project manager and soon started managing multiple delivery teams and eventually became the account manager for the customer, a quad-play telco service provider. Worked with multiple large telecom service providers.
- Owned all aspects of project delivery, including P&L responsibilities. The delivery size averaged $15 million per year.
- Helped the customer to transition from Waterfall to an Agile model.
- Contributed to many key product launches for the customer, including interactive TV and mobile phone.
- Led a major OSS/BSS stack transformation, which replaced 90% of the existing systems. The project was in a poor state, so I worked with business and engineering teams to rearrange the scope and the technical solution for successful completion.
- Performed many project audits to evaluate processes and delivery quality, focusing on the "red flag" projects.
- Defined the team's organizational structure and processes and monitored process compliance and improvements as a senior project manager.
- Worked jointly with the customer for overall project oversight of all projects to ensure consistency of requirements, delivery schedules, and release. I also helped with standardizing technologies and removing redundancies.
- Created and reviewed the technical solution design and effort estimates as a member of the RFP response team.
Programmer
Convergys
- Worked on Java and C++, and Java programming in various telecom systems.
- Oversaw the development of a custom mediation system for a large telco as a technical lead.
- Served as a technical lead for the first three teams established in the Convergys' India office.
Project History
Stockmagic Subscription Service Launch
Designed a flexible product catalog, a subscription management module, and integrated it with a third-party payment gateway.
Tasks Accomplished:
• Designed the customizable product catalog for subscription services.
• Created detailed user stories.
• Responsible for all aspects of the project management—daily scrum, task assignment, quality assurance, and more.
• Oversaw the payment gateway integration with the web platform.
• Implemented single sign-on for apps and the web platform.
• Implemented a knowledge portal for technical analysis.
• Hands-on website development using React, Java, and MySQL.
• Performance optimization of the platform for better response on web and mobile.
• Owned end-to-end delivery of the project, including daily scrum, estimations, and cost control.
Stockmagic iOS and Android Apps
Successfully navigated the project through schedule overrun and technical challenge.
Tasks Accomplished:
• Owned technology selection. Chose to go with native iOS and Android apps with reusable microservices on the back end.
• Responsible budget control and quality (through code review).
• Created the project backlog (detailed user stories) and cost estimates.
• Ran the daily scrum to complete the development.
• Hands-on programming in both iOS and Android apps.
• Spearheaded project plan rewrites to cover delays and technical gaps between the two apps.
Stockmagic Stock Data Analysis Platform
Took the project from concept to production and contributed to every aspect of the project.
Tasks Accomplished:
• Identified technical requirements and documented user stories.
• Selected the technology stack for the platform (React, Java, and MySQL).
• Created the first backlog for the product.
• Worked with the developers to complete the first MVP.
• Developed the buy/sell call algorithm.
• Ran the daily scrum with developers to complete the project.
• Managed the Google cloud deployment of the platform.
• Owned the management of the product backlog and estimation.
OSS/BSS Stack Transformation Program
Managed the entire delivery of the program through multiple releases over 15 months.
Tasks Accomplished:
• Managed the program after customer technical architects delivered a POC (proof of concept).
• Created a development team that, at its peak, had ten development managers and 80 developers.
• Analyzed complex business processes and created the replacement of the existing stack with new components step by step.
• Ensured that the old and new stack were in sync during the development of the new stack. This was very important as business-critical features were being added to the old stack, except for the last three months of the program.
Mobile Virtual Network Operator (MVNO)
Worked jointly with customer business leads to identify the scope of the project and managed the eventual delivery.
Tasks Accomplished:
• Worked with the customer business lead to establish a high-level scope.
• Identified new and impacted business processes.
• Suggested process changes to reduce the impact on existing OSS/BSS, which sped up delivery.
• Worked with three development managers, 20 developers, and testers to deliver the OSS/BSS changes in ten weeks.
Data Warehouse for a Telecom Operator
Worked with five different departments to identify the data that was needed to be consolidated, identified the data sources, managed a team of six developers to deliver the project ahead of schedule
Tasks Accomplished
• Gathered reporting requirements from marketing and finance teams.
• Identified the data sources.
• Created the project backlog by translating business requirements into technical tasks.
• Managed the project from concept to delivery as a technical PM.
Contactless Delivery of Groceries, Vegetables, and Meats
Scoped and managed the development of the web app MVP to allow small shop owners in India to accept orders and schedule contactless deliveries.
• Worked with the company founder to understand the goals, abilities of the existing, team, and recommended technology stack suitable for achieving the goals.
• Defined the MVP scope, detailed user stories for the MVP.
• Managed development of MVP till completion so that founders can seek a first round of funding.
• Developed the location-based search module.
• Helped in the design of a minimal dispute resolution module.
• Helped with payment gateway integration (PayTM, Stripe).
• Advised the founders on mobile strategy and how it can be achieved using the recommended technology stack.
Contactless Delivery App for Groceries
Selected the tech stack and completed the MVP within schedule and budget. Advised the company founder on mobile strategy using PWA.
eCommerce Reorganization
Helped the client to move from gig workers to a long-term team while introducing an agile process (scrum).
I helped the client to move from this arrangement to working with long-term vendors. I proposed a model where the client provided customer-facing and QA skills while low-cost agencies do the store building.
To achieve these goals, I defined the PM processes that both the client and agencies will follow. I created a detailed technical SOP that agencies will follow to complete store development. I also created a vendor selection checklist and helped the client select the first set of vendors.
Education
Master of Technology Degree in Systems and Control
Indian Institute of Technology (IIT Bombay) - Mumbai, India
Bachelor of Engineering Degree in Mechanical Engineering
Pune University - Pune, India
Skills
Tools
PostgreSQL, JSX, Jira, Confluence, Microsoft Project
Paradigms
Agile Project Management, Waterfall Delivery, Database Design, Microservices Architecture, Scrum, Real-time Systems
Platforms
Unix, Android, Oracle, iOS, Shopify
Industry Expertise
Telecommunications, Technology, Premium Content Subscriptions
Other
Operations & Business Support Systems (OSS/BSS), Project Estimation, Project Planning, Resource Management, Risk Management, Quality Control (QC), Process Design, Process Improvement Project Management, Defect Management, Billing Systems, Revenue Assurance, Web & Mobile Applications, Budget Controls, Technical Project Management, Technical Program Management, Software Project Management, Project Management, Scrum Master, Project Delivery, Waterfall Methodology, Solution Design, Client Management, Web Applications, Business Proposals, Quality Auditing, Quality Improvement, Stock Trading, Technical Recruiting, Business Intelligence (BI), Databases, React, Minimum Viable Product (MVP), REST APIs, eCommerce, SaaS Product Management, RESTful Development, Program Management, Java, MySQL, Mobile Apps, Project Discovery, WebApp, Back-end Architecture, Data Visualization, Customer Relationship Management (CRM), Data Warehousing, Data Analysis, Mobile, Single Sign-on (SSO), Django ORM, Python 3, Bootstrap, Django, Python, Google Cloud, Proposals, Account Management, Development Planning, Project Analysis, Budget Management, Staff Management & Development, Profit & Loss (P&L), Technical Hiring, Quality Assurance (QA), Scope Management, P&L Forecasting, C++, Product Strategy, User Stories, SaaS, Data Warehouse Design, JavaScript, React Redux, Process Improvement, Teamwork, Shopify API, SOP Development, Vendor Selection, Process Definition
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