Project Manager in London, United Kingdom

As a result of multiple acquisitions in the sports and gaming industries, the firm re-focused its security initiatives. I was brought in to help them produce a strategy, a prioritized program of work, and budgetary forecasts for business case approval.

The work was to advise the CISO, COO, CIO, and SVP's on the right approach to deliver the program across their verticals.

Understanding the audience, the need, and the product suite to create suitable governance and delivery structure required skilled collaboration with nearly every function within the organization.

This was not only a program manager but to steer product teams in understanding the importance of security in the day to day responsibilities. My role was also to educate security on the impact of these initiatives and the resources they will require to support the effort once deployed (BAU).

Spearheaded major $30+ million technology migration project for a strictly regulated government organization.

Rapidly created an 8-strong PMO team, utilizing a range of Deloitte, Deloitte Digital, and Bede Gaming staff.

Delivery of a mobile-first platform incorporating compliance, security, and software development.

Equipped platform to also incorporate marketing, infrastructure, migration, and transition in and out activities

Utilized MS Dynamics, Adobe Experience, and Campaign Manager with Bede’s microservices platform.

Held full accountability for program budgetary management and effective escalation of all issues.

Managed a team of 20 people split into three core teams to produce a strategy and implement a program of work to remediate over 500 applications.

The strategy is to discover and analyze in-scope systems from an infrastructure improvement and cyber-security perspective, prioritizing systems for remediation, building teams to deliver the remediation, and ensuring the correct support model is applied to maintain the system securely and efficiently in the future.

Work with around 200 product managers and approximately 200 program managers to utilize technology to map program benefits to strategic goals.

Successfully led a technical workstream within a major Tesco Agile product transformation initiative.

Aligned company strategy and drivers through redefining product, program, and portfolio service models.

Embedded a new suite of tools enabling greater transparency, decision-making, and workstream efficiency.

Utilized Scaled Agile Framework (SAFe) to roll out to 400+ Tesco staff, managing £200 million of investment.

Successfully led the discovery phase of a fraud transformation initiative for a financial services company.

Drove RFI and RFP, selecting appropriate vendors to deliver an enhanced fraud solution for the business.

Transformed fraud screening identification by 80% and reduced fraud decision-making time by over 80%.

Reduced chargeback costs by 50% and ensured risk and AML considerations were built into requirements.

Rapidly designed team and governance structures and ran discovery and delivery program phases.

Audited Ladbrokes and Gala Coral marketing operations, creating a detailed list of delivery requirements.

Produced requirements using AHA integrated with Atlassian suite, with the combined benefit of £8+ million in Y1.

Effectively delivered real-time communication across multiple channels for 1 million customers in 5 minutes.

Produced a single view of the customer in real-time by using Salesforce Sales and Marketing Clouds.

Established a new CRM Conversion team in the Philippines, saving £500,000+ in annual resource overhead.

Projected a further £2.5+ million uplift over five years through more targeted campaign conversion capabilities.

Re-deployed Google Analytics using a certified partner, redesigning the tagging framework across all brands.

Successfully delivered a total of 40% performance improvement across the web and mobile deployments.

Responsible for transforming Bede’s portfolio operations using SAFe methodologies to scale delivery.

Full program and project leadership remit, including planning, scope, budgeting, and implementation.

Implemented SAFe methodologies to scale delivery and meet Bede Gaming Ltd’s needs doubled.

Supported the chief technology officer in devising a portfolio of cross-functional development teams.

Focused on migrating a gambling operator’s digital business from OpenBet to Bede’s hub platform.

Aligned over 50+ suppliers across six countries to deliver migration within an 18-hour period on a single day.

Delivered £8+ million program transitions to BAU and arranged immediate post-migration hyper care period.

Managed multiple workstreams, including data security, CRM, mobile applications, payments, and wallets.

Instrumental role in delivering multi-stream MS project plan to effectively coordinate and lead the cutover.

Managed 30 staff across five Agile teams to deliver a next-generation firewall product.

Built business case for areas of approved change, enhancing existing utilization of Salesforce CRM.

Migrated 600,000+ in partner and customer data with licensing, processing, subscription, and asset information.

Delivered £1+ million program to advance big machines, IBM, and Salesforce eCommerce EDI deployment.

Equipped business to better handle a doubling of B2B partner payment transactions over a 3-year period.

Led analytical team recommending eCommerce platforms and system integrator partnerships to ALDI UK.

Engaged with platforms including SAP, Hybris, IBM WebSphere, Oracle Commerce, and Demandware. Proposed business model to be used as a template for deployment in each European country after that.

Project managed a development team to integrate the email marketing application with:
• Salesforce CRM
• LexisNexis InterAction
• SalesLogix
• SugarCRM
• MS Dynamics CRM

Managed the subsequent testing and rollout to clients.