Thomas is available for hire
Hire ThomasThomas Andrew Brush
Verified Expert in Project Management
Project Manager
Atlanta, GA, United States
Toptal member since November 16, 2022
Bio
Andrew is a management consultant with a proven 15+ year track record of hands-on client experience designing, implementing, and aligning complex organizational systems to enable the enterprise's business transformation goals. He specializes in facilitating change and transformational growth in fast-paced environments. Andrew has a particular affinity for bringing structure, clarity, and alignment to enterprises navigating their business transformation and digital modernization journey.
Project Highlights
iOS Mobile Application for Managing Care of Medicaid and Medicare Patients
Transitioned an enterprise business team from paper-based manual processes to an automated workflow via a custom-developed iOS application to provide cognitive and functional assessments and custom health plans for Medicaid and Medicare patients.
Product Owner for Enterprise Solution
Facilitated and delivered a 24-month program implementation supporting global teams in India, the Philippines, and the United States for a customer population of 16+ million.
Built Agile Practice and Service Line for Boutique Consulting Firm
As the thought leader and Agile practice lead, I developed a new practice that established the suite of Agile services and solutions, business development process, philosophy, and strategy for Agile transformation in healthcare technology.
Expertise
- Agile Coaching
- Executive Coaching
- Leadership
- Management Consulting
- Objectives & Key Results (OKRs)
- Project Management
- Root Cause Analysis
- Strategic Planning
Work Experience
Agile Program Manager
2023 - 2025
Navy Federal Credit Union
- Coached, mentored, and guided multiple teams through their agile transformation journeys from inception to implementation.
- Led the strategy, rollout, and adoption of the OKR pilot program for Navy Federal Credit Union’s Information Security Division.
- Directed CISO, executive, and team-level OKR coaching, facilitation of OKR workshops, training of OKR champions, and overall OKR thought leadership and strategic planning within the information security division.
Executive Coach
2022 - 2022
Sentara Healthcare
- Facilitated a 3-week workshop with the organization's digital transformation leader and his team to develop the OKRs that would drive their key initiatives for the next quarter.
- Provided one-to-one coaching to the organization's digital transformation leader to help clarify and articulate his vision into tangible outcomes and key results.
- Managed coaching and strategic planning sessions with managers, directors, and VPs to define their digital and agile transformation roadmap.
Agile Practice Lead
2019 - 2022
Tegria
- Led and developed Cumberland and Tegria's Agile service line, philosophy, and strategy for Agile transformation in healthcare.
- Generated over $2.5 million in new business, leading to the inception of five Agile projects that established the foundation for the Agile practice at Cumberland and Tegria.
- Managed the Agile business development activities, writing proposals and statements of work, leading sales and discovery calls, and engaging senior executives.
Agile Coach
2020 - 2021
Horizon Blue Cross Blue Shield of New Jersey
- Led a deep dive current state analysis into the state of Agile at the enterprise through 70+ interviews, a client-tailored Agile self-assessment, direct observation, and immersion into in-flight initiatives.
- Engaged a cross-section of executive leadership, business, IT, EPMO, and product management to establish a coalition of 35+ organizational leaders and internal change agents to drive the internal transformation.
- Extended the relationship with the client for a $1.8 million engagement to establish an enterprise strategy to guide their transformation from a traditional project cost accounting model to a lean portfolio management model.
- Facilitated executive group coaching sessions with the director of EPMO, the VP of application development, and the VP of IT, making powerful shifts in their mindset to establish the leadership model that will set the tone for the enterprise.
Agile Project Manager
2019 - 2020
Anthem Blue Cross and Blue Shield
- Facilitated the post-acquisition strategy for integrating an acquired vendor's digital product suite into the enterprise's operational roadmap.
- Directed the opportunity analysis to identify areas of strategic alignment between Anthem and the acquired vendor's tools and capabilities to drive operational gains and cost-of-care savings.
- Led the epic definition of four primary initiatives as part of the post-acquisition implementation backlog development.
Product Manager and Agile Coach
2018 - 2019
Fanomena GmbH
- Developed the overall product strategy and roadmap, serving as the primary connection between the organization's four business units.
- Formed and facilitated the scrum-based product development processes for an eight-person product team, managing three web and one mobile application.
- Established a shared strategic vision for the organization's portfolio of products and facilitated the re-launch of a cohesive brand identity with a redesigned product suite.
- Facilitated the quarterly OKR workshops for creating alignment across the organization's four business units and executive leadership team.
Agile Coach
2018 - 2018
Cumberland Consulting Group
- Facilitated a six-week discovery and planning initiative to establish Cumberland's initial go-to-market Agile practice.
- Led the creation of Cumberland's Agile methodology to start converting impromptu Agile customer requests into an Agile service line.
- Developed the sales presentation and pipeline defining Cumberland's Agile sales process, strategy and implementation service offerings, core capabilities, and overall philosophy.
Agile Coach and Scrum Master
2017 - 2018
Anthem Blue Cross and Blue Shield
- Initiated the change management process for the agile transformation of five scrum teams, 50 development team members, and ten product owners.
- Optimized the development team's predictability of 20% by establishing a scrum process framework, coaching, and retrospectives.
- Served as the interface between business operations, program leadership, engineers, and designers, managing multiple complex projects simultaneously.
- Conducted one-to-one and group coaching sessions with application managers, directors, agile change agents, and team members to optimize the Agile processes and cultivate an environment for continuous improvement at the program level.
Product Owner and IT Project Manager
2015 - 2017
Anthem Blue Cross and Blue Shield
- Facilitated the delivery of a 24-month program implementation supporting global teams in India, the Philippines, and the United States for a customer population of 16+ million.
- Collaborated with operational business leadership to design and build the pilot software application for the program, enhancing process improvement by 20% and increasing user adoption rates by 300%.
- Built and developed critical client relationships in business development that directly led to add-on sales of $2.5 million for eight additional consultants.
- Led the on-site implementation support for a team of 50+ in the Philippines.
IT Project Manager
2013 - 2015
Anthem Blue Cross and Blue Shield
- Facilitated the data migration of 425,000+ member records to the enterprise application supporting the organization's government business division during a corporate merger.
- Standardized processes across operational markets by consolidating workflow management activities from seven disparate systems into one centralized application, improving clinical staff efficiency.
- Directed the conversion, testing, and production release of sensitive clinical data for successfully migrating 225 users across five business regions.
IT Project Manager
2013 - 2013
Anthem Blue Cross and Blue Shield
- Implemented a $2 million project to upgrade an enterprise clinical case management system, enabling improved system scalability to support a service population of more than 3.5 million members.
- Developed a resource management plan for a team of 15 that organized schedules, capacity, and utilization to ensure the team remained within the specified project parameters across timelines and budget.
- Designed and executed a detailed test plan to validate core functionality, integrations, and system enhancements, reducing the total number of defects by 15% from the previous major system upgrade.
Product Owner and IT Project Manager
2010 - 2013
Amerigroup
- Utilized an agile delivery model to transition an enterprise business team from paper-based manual processes to an automated workflow, increasing user efficiency by 35% in the mobile application's first five months of operation.
- Defined a strategy to consolidate data points across business operations to expand reporting capabilities and utilize predictive modeling algorithms that govern the organization's preventive care program.
- Directed the technical deployment and on-site implementation support for migrating 13 major markets and 400 users to an integrated, custom-developed iPad application.
Lead Business Analyst
2010 - 2010
Amerigoup
- Reverse-engineered 400 system requirements of an application whose license was purchased by our client as part of a $150,000 system analysis and planning engagement.
- Facilitated the eight-week requirements gathering validation sessions to create the baseline business requirements for designing an enterprise mobile application on iOS software.
- Delivered strategic analysis for the next phase of work that led directly to the acquisition of a three-year, $5 million implementation contract.
Project History
iOS Mobile Application for Managing Care of Medicaid and Medicare Patients
Transitioned an enterprise business team from paper-based manual processes to an automated workflow via a custom-developed iOS application to provide cognitive and functional assessments and custom health plans for Medicaid and Medicare patients.
I served as the product owner and voice of the business to translate the business context, business needs, market opportunity and desired outcomes to the technical teams. It was my responsibility to have a holistic macro focus on the larger vision of the product while also having a keen attention to detail on the individual steps necessary to bring the product to market.
As the product owner, I articulated and visualized the high-level product roadmap for key stakeholders and senior executives. I also led the process of breaking down the roadmap into an organized, refined, and coherent product backlog that the software delivery teams could understand.
We released the product using a staggered release schedule by the market. I directed the technical deployment and on-site implementation support for migrating 13 major markets and 400 users.
As the product owner, I articulated and visualized the high-level product roadmap for key stakeholders and senior executives. I also led the process of breaking down the roadmap into an organized, refined, and coherent product backlog that the software delivery teams could understand.
We released the product using a staggered release schedule by the market. I directed the technical deployment and on-site implementation support for migrating 13 major markets and 400 users.
Product Owner for Enterprise Solution
Facilitated and delivered a 24-month program implementation supporting global teams in India, the Philippines, and the United States for a customer population of 16+ million.
I joined the program as a management consultant, serving as a product owner and project manager. This was the relaunch of a previous program that had to be pulled back out of production due to the number of business-critical issues that surfaced from the initial implementation. With new leadership and a platform, I led a team of 60+ analysts, engineers, and testers in the successful design and built the new pilot software application for the program. The solution was initially released to a single domestic team in the United States, for which I coordinated the live production support. Following this successful release, we extended the deployments to global groups in India and the Philippines. This application served as the intake application for a more comprehensive enterprise solution.
Built Agile Practice and Service Line for Boutique Consulting Firm
As the thought leader and Agile practice lead, I developed a new practice that established the suite of Agile services and solutions, business development process, philosophy, and strategy for Agile transformation in healthcare technology.
Implementing an Agile way of thinking and working has become necessary in almost every enterprise across all industries. Unfortunately, many organizations that have adopted this new way of working are not experiencing the results and realizing the expected outcomes of this shift.
This was designed to jumpstart organizations implementing Agile but not realizing the expected benefits. Led Agile business development activities, writing proposals, writing statements of work, directing sales, discovery calls, conducting training, and workshops, engaging senior executives, coaching clients, and overall account management.
The practice generated $2.5+ million in new business, leading to five Agile projects that established the firm's foundation for the Agile approach.
This was designed to jumpstart organizations implementing Agile but not realizing the expected benefits. Led Agile business development activities, writing proposals, writing statements of work, directing sales, discovery calls, conducting training, and workshops, engaging senior executives, coaching clients, and overall account management.
The practice generated $2.5+ million in new business, leading to five Agile projects that established the firm's foundation for the Agile approach.
Education
2005 - 2009
Bachelor's Degree in Business Administration
Lipscomb University - Nashville, TN, USA
Certifications
AUGUST 2020 - PRESENT
Certified Professional Agile Team Facilitation Certification
ICAgile
AUGUST 2020 - PRESENT
Certified Professional Agile Coaching
ICAgile
DECEMBER 2016 - PRESENT
Certified Scrum Master
Scrum Alliance
DECEMBER 2016 - PRESENT
Project Management Professional
Project Management Institute
Skills
Tools
Slack, Zoom, Jira, Project Management & Work Tracking Tools, Asana
Paradigms
Agile Software Development, Scrum, Agile Project Management, Agile Product Management, Agile, Agile Delivery, Organizational Change Management (OCM), Change Management, Behavior-driven Development (BDD), Azure DevOps
Other
Management Consulting, Root Cause Analysis, IT Project Management, Project Management, Objectives & Key Results (OKRs), Business Analysis, Scrum Master, Project Planning, Consulting, Facilitation, Project Scheduling, Backlog Management, Software Project Management, Delivery, Agile Product Delivery, Stakeholder Management, Project Delivery, Backlog Grooming, Project Reporting, Leadership, Strategic Planning, Change Leadership, Agile Coaching, Executive Coaching, Business Process Improvement (BPI), Product Owner, Mergers & Acquisitions (M&A), Product Management, Business Transformation, Agile Transformation, IT Product Management, Process Improvement, Software Development, Small Business, Training & Training Content Development, Digital Strategy, User Stories, Technical Requirements, Mobile App Development, Agile Program Management, Dashboards, Information Technology, Automation, Workshop Facilitation, Custom Solutions, Jira Align, Microsoft Stack, Program Management, Portfolio Management
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