Tim Trotter, Project Manager in Grapevine, TX, United States
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Tim Trotter

Verified Expert  in Project Management

Project Manager

Grapevine, TX, United States
Toptal Member Since
December 6, 2023

Tim has 20 years of experience in agile programs and projects, covering business and IT operations and onshore and offshore management. As a scrum master, he specializes in program and project management, product development operations, auditing, contract management, and change and release management. Tim builds cohesive teams and delivers complex projects on time while meeting functional and technical requirements for initiatives ranging from POCs to enterprise implementations.

Project Highlights

Enterprise Agile Coaching at John Deere
Implemented DevOps, TDD, and BDD practices, established six teams, and created OKRs, flow metrics, and core product metrics for governance.
Agile Coaching and Project Management at Bell Flight
Managed projects, thoroughly assessed the agility of enterprise dashboards, and coached IT teams on MissionLINK, IRMA, and TechPubs app.
Program Management at Brighten
Created and launched a new utility retail company, Brighten, from scratch for the Pennsylvania market through TXU Energy.


Work Experience

Agile Business Agility Manager

2021 - 2023
  • Acted as the agile coach and consultant helping with John Deere's Agile transformation.
  • Contributed to the ADT's SAFe transformation as the agile coach and program manager. Helped build the Lean-Agile Center of Excellence (LACE), set up training sessions, and expanded three teams. Trained teams, scrum masters, and product owners.
  • Led Agile discovery sessions for clients, built proposals, and conducted training sessions on Agile topics.

Agile Coach and Agile Project Manager

2020 - 2021
Insight Global
  • Facilitated operational alignment and documentation for Bell Flight, a subsidiary of Textron Inc., including backlog, OKRs, and suggested enterprise agility metrics.
  • Coached Bell Flight's IT teams on MissionLINK, IRMA, and TechPubs. Completed major releases for all products. Coached agile teams on the best ways to handle Scrum processes during the pandemic and how to function in remote off-site locations.
  • Trained and coached product owners on creating ceremonies and user stories with Jira.
  • Collaborated with C-level operational alignment teams and 3rd parties to create and develop enterprise dashboards in an integrated resource management alignment tool to forecast the Bell enterprise's resources, risk issues, and financials.

Principal Consultant

2017 - 2021
  • Provided consulting services on Agile project management, automation engineering, and sales.
  • Acted as an agile project manager for the Federal Aviation Administration (FAA) account, providing metrics and account support to implement automation of Delphi and Prism services and Oracle Application Testing Suite into shared accounting services.
  • Oversaw sales, Oracle Application Testing Suite, process account demonstrations, and customer training.

Agile Project Manager and SAFe Coach

2016 - 2017
Prodea Systems
  • Served as the product manager for the company's IoT applications and services, which included hardware and software configurations and development.
  • Managed programs following Agile principles, creating enterprise status reports that integrated multiple work items within Prodea. Updated risk issues and OKRs and coached and trained teams.
  • Developed metrics, flow metrics, OKRs, and agility health reviews as the agile SAFe coach. Oversaw products and DevOps and acted as a product owner of an iOS IoT platform.

Enterprise QMO Agile Coach

2015 - 2015
  • Helped move forward the year-end close of the organizational transformation of Southwest Airlines following SAFe, Scrum, and Kanban principles.
  • Evaluated current processes and quality standards in the quality management office (QMO). Coached teams and members at all levels and conducted hands-on workshops and training sessions on bringing quality into the Agile process.
  • Created and built two training classes for behavior-driven development (BDD) and defining quality. Collaborated with the Southwest Airlines product support group to integrate enterprise projects into the Agile process.


2013 - 2015
RCG Global Services
  • Developed and tested an enterprise system of record program, including metrics on flow and managing risk and issues, for Rent-A-Center as an agile program manager. Worked directly with the business team on the success of delivery.
  • Directed the build of a QA framework around the support of new service-oriented architecture (SOA) and Mule, an enterprise service bus, in the Amazon cloud environment.
  • Acted as a scrum master for Rent-A-Center's system of record development team using SAFe. Created and communicated risks, issues, and metrics to the core leadership team.
  • Implemented and updated Jira for a project at Boy Scouts of America as an agile coach. Oversaw account management for 30 RCG employees at Rent-A-Center and ADS.

Senior Manager and Consultant

2010 - 2013
Black & Veatch
  • Acted as an agile program manager at TXU for the Brighten project, overseeing the full delivery lifecycle of development streams, marketing, financials, and reporting. Brighten was a new business for TXU for the Pennsylvania market.
  • Conducted a QA forensic review of the NU MDM project for senior management and legal counsel at Northeast Utilities, including detailed forensics documentation of the project and cost structures of participating 3rd-party vendors.
  • Built value stream maps, business process roadmaps, and architecture frameworks based on business intelligence as an agile program manager at PECO.
  • Conducted a consulting assessment of IT and business structures of Tucson's water utilities.

Program Manager

2010 - 2010
  • Managed a program for developing and implementing Equator's web-based REO sales application that integrated and replaced legacy ERP systems.
  • Led a project with a budget of 18 million dollars, including creating and managing the overall project schedule and reporting, and delivered it on time and under budget by five million.
  • Collaborated directly with senior executives and facilitated numerous workshops and small group sessions. Conducted weekly executive summary meetings and metric reporting with senior management and executive steering committee.
  • Managed a team of four contractors, 15 employees, and a 3rd-party team of 40 contractors. Managed risk and issue mitigation meetings and logs. Collaborated with the project management office (PMO) on executive reporting and SDLC management.

Project Manager

2009 - 2010
Odyssey Information Services
  • Built and managed a merchandising warehouse supply chain team for a newly developed in-house app—a centralized ordering service for enterprises—and enabled the warehouse supply chain project at JCPenney.
  • Implemented and established a team of 15 QA and business analysts while building a development and test environment for manual and automation testing.
  • Oversaw risk management and mitigation practices with JCPenney's C-level warehouse and marketing development and business leaders.

Quality Assurance Manager

2004 - 2009
  • Managed, tested, and consulted on designs for North American and international technology and architecture enterprise projects.
  • Contributed to SAP and e-mail consolidations, Citrix 4, enterprise monitoring, Intel virtualization, wireless LAN, service level management, STAR2, Teradata, data warehouse, OS/2 virtualization, EDI, mainframe, VoIP, and GPS hardware.
  • Managed the Sarbanes-Oxley (SOX) compliance, ITIL high availability, disaster recovery, and the verification of operational documentation and validation. Managed 3rd-party vendors, POCs, and SDLC processes.
  • Served as a release manager for non-production systems and a change manager for integrating ITIL support services for PepsiCo's PMO services and methodologies.
  • Assisted vendor management team in developing service level agreements and best practices using HP enterprise monitoring tools for UNIX, SAP, Oracle, and Itanium servers.
  • Implemented and managed enterprise QA testing, methodology, and process improvements for PepsiCo, which was part of the launch and development of the enterprise test center of excellence.

Senior Manager

2003 - 2004
RCG Global Services
  • Managed a QA department with 30 team members for the OS/2 replatforming project at PepsiCo. Built a project plan and ran cost and metric reporting.
  • Designed an audit and traceability matrix, independent verification and validation documentation, process, and methodology. Created UML design and user interface documentation.
  • Implemented peer reviews of requirements, allowing the team to find over 10,000 defects early in the lifecycle.
  • Reported weekly metrics and ran weekly reporting meetings with the CTO and CIO detailing issues, risk mitigation, and costs.
  • Designed an automation framework and load and performance test assessments. Architected the configuration control and standards.

Enterprise Agile Coaching at John Deere

Implemented DevOps, TDD, and BDD practices, established six teams, and created OKRs, flow metrics, and core product metrics for governance.

As an agile and SAFe coach, I created training sessions on Agile and Kanban topics to introduce program and project management, facilitating the Agile transformation at John Deere. I also served as a product owner and scrum master implementing DevOps, TDD, and BDD practices.

Agile Coaching and Project Management at Bell Flight

Managed projects, thoroughly assessed the agility of enterprise dashboards, and coached IT teams on MissionLINK, IRMA, and TechPubs app.

The project at Bell Flight, a Textron Inc. subsidiary, included developing integrated applications and coaching agile teams, scrum masters, and product owners on Scrum and Kanban, as well as creating ceremonies and user stories in Jira.

I collaborated with six development teams to develop and complete major platform upgrades and releases in a continuous deployment environment. I also trained teams on DevOps practices, which included continuous integration, automation, and TDD and BDD techniques. As an agile coach, I advised PMO on best Agile practices and resource management using Jira and Microsoft's Project Web App. Finally, in collaboration with the C-level and operational alignment teams and 3rd parties, I created an enterprise dashboard in an integrated resource management alignment tool, enabling forecasting resources, risk issues, and financials for the Bell enterprise.

Program Management at Brighten

Created and launched a new utility retail company, Brighten, from scratch for the Pennsylvania market through TXU Energy.

As an agile program manager at TXU Energy for the Brighten project, I oversaw the full delivery lifecycle of development streams, marketing, financials, and reporting. Brighten was an entirely new business for the Pennsylvania market, so the project included support for hardware, software, offices, VoIP, sales, and marketing. I led a team of 100 developers and testers and worked directly with the C-level executives to mitigate risks and issues and track the project's progress.
1986 - 1992

Bachelor's Degree in Political Science

University of North Texas - Denton, TX, USA


Certified SAFe® 5 Program Consultant (SPC)



Certified SAFe® 6 Scrum Master



Professional Kanban I



Certified Agile Transformation Coach

Chicago State University


Master’s Certificate in Agile Management (MCAM)

Chicago State University


Certified Agile Coach (CAC)

Chicago State University


Certified DevOps Transformation Coach (CDTC)

Chicago State University


Certified Agile Facilitator (CAF)

Chicago State University


Certified Enterprise Agility Coach (CEAC)

Chicago State University


Certified Software Quality Engineer

American Society for Quality

AUGUST 1998 - AUGUST 2005

Project Management Professional (PMP)

Project Management Institute (PMI)


Flow, MURAL, Miro, Jira, Slack


Kanban, Agile, Agile Project Management, Agile Delivery, Agile Product Management, Scrum, Management, Change Management, Agile Leadership, Agile Software Development, Value Stream Identification, Behavior-driven Development (BDD), Test-driven Development (TDD), Azure DevOps, Continuous Deployment, Lean, CMMI, Release Trains




Agile Coaching, Workshop Facilitation, Total Quality Management (TQM), Facilitation, Offshoring, Quality Management, RiskMetrics, Scrum Master, Process Design, Project Management, IT Project Management, QA Automation, Validation, User Flows, Requirement Traceability Matrices, Internal Communications, Customer Support, Operations, Project Planning, Risk Management, Vendor Management, Resource Management, Stakeholder Management, Sprint Planning, Sprint Retrospectives, Technical Project Management, Coaching, SAFe 6, Agile DevOps, Enterprise Coaching, Agile Transformation, Jira Align, Scaled Agile Framework (SAFe), Enterprise Metrics, Consulting, Agile Scaling Frameworks, Automation, Program Management, SOX Compliance, Disaster Recovery Plans (DRP), Release Management, Operations Management, Process Automation, Project Coordination, Lean Budgets, Lean-Agile Transformation, Lean Portfolio Management, Agile Program Management, Objectives & Key Results (OKRs), Agile Product Delivery, Agile Software Testing, Agile Release Training, Agile Certified Practitioner, Lean IT, Product Owner, Quality Control (QC), Statistics, Process Flows, Value Stream Mapping, User Requirements, System Requirements, ITIL, IT Contracts, Verification, Disaster Recovery Consulting, UML, Issue Tracking

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