Tom Harkin
Verified Expert in Project Management
Project Manager
Melbourne, Victoria, Australia
Toptal member since February 12, 2020
Tom is an experienced technologist and project leader with over 12 years of demonstrable experience building, launching, and implementing customer-centric service practices and transformational programs. Tom is consistently successful in leading individuals and teams; he does so by understanding motivations, setting clear and achievable goals, and collecting regular feedback. Tom has successfully delivered projects across five continents.
Project Highlights
Expertise
- Agile
- Agile Delivery
- Certified ScrumMaster (CSM)
- Salesforce
- Scaled Agile Framework (SAFe)
- Software Development
- Software as a Service (SaaS)
- Waterfall Development
Work Experience
Delivery Director
Electronic Arts
- Formed a local innovation team and advanced the agile delivery methodology and working methods.
- Led a high-performing team of 20 as the lead development director for FIFA Ultimate Team Bucharest, delivering high-impact features for a critical game mode.
- Achieved a "Manager Satisfaction" score of 100% (Glint) by mentoring team members, building development plans, and identifying suitable opportunities.
- Onboarded and managed a 25-person outsourcing team of engineers, testers, and project managers.
- Drove location-wide initiatives to improve engagement and retention.
Director of Professional Services
WeWork
- Led the development, rollout, and training of new client offerings to sales, sales operations, customer success, and professional services.
- Led software selection for a PSA tool to streamline processes and scale the practice.
- Functioned as the senior escalation point for pre-sales, scoping, project delivery, and client management within the region.
- Hired, onboarded, and led the first seven consultants and project leads for the region.
- Led strategic cross-department initiatives to improve the quality of execution and operation.
Business and Information Integration Manager
Accenture
- Ensured customer success by developing and executing strategy for pre-sales and professional services, specifically designed to transform businesses through the implementation of Salesforce.com.
- Lead for enterprise client in pre-sales, scoping, development, deployment, go-live support, and escalations.
- Led advisory engagements to design future programs of work and define best practices.
- Built the local practice by creating mentoring relationships and social events.
- Progressed the careers of my direct reports through goal setting, coaching, and internal advocacy.
Senior Consultant
Cloud Sherpas
- Led teams of up to 20 onshore and offshore resources for the delivery of a custom solution Salesforce platform.
- Led the clients' day-to-day for scoping, delivery, budget, timeline, and roadmap conversations.
- Specialised in returning “red status” projects back to health by resolving delivery and commercial issues.
- Developed tooling for Continuous Integration deployments using Bamboo and GitHub.
Business Analyst
Woolworths
- Facilitated workshops, requirements elicitation, wireframing for custom apps and development, prototyping, user acceptance testing, user training, and go-live support as an individual contributor within the Waterfall methodology.
- Spearheaded the initial Woolworths supermarket mobile app as their business analyst, seeing 1 million downloads in 30 days.
- Managed process improvement initiatives resulting in an annual savings of over $10 million.
Project History
Global CRM and Pricing Engine
Direct management of 35 development resources. Indirect management of 70 development resources from three vendors.
USA B2B Customer Portal for Fintech
Built a custom portal allowing advanced functionality for buy-side and sell-side clients on top of the Force.com platform.
National Retailer
Delivery lead and senior solution architect for a custom-built B2C pricing and field services solution.
Global Salesforce Rollout for Sales, Service, and Marketing
Helped embed Agile project management. Phased rollout of major sales and support functionality. Returned project to health.
Education
Master's Degree in Business Administration
University of Technology Sydney - Sydney, Australia
Bachelor's Degree in Business Information Systems
Swinburne University - Melbourne, Australia
Certifications
Sharing and Visibility Designer
Salesforce
Development Lifecycle and Deployment Designer
Salesforce
Platform App Builder
Salesforce
Certified Scrum Master
Scrum Alliance
Advanced Administrator
Salesforce
Service Cloud Consultant
Salesforce
Sales Cloud Consultant
Salesforce
Administrator
Salesforce
Skills
Tools
Salesforce, Force.com Migration Tool, Slack, Microsoft Visio, Jira
Paradigms
Agile, Agile Delivery, Scrum, Waterfall Development
Industry Expertise
Retail & Wholesale, Banking & Finance, Agriculture
Platforms
Android
Other
Salesforce Sales Cloud, Salesforce Service Cloud, Software Development, Manufacturing, Software as a Service (SaaS), Smartsheet, Lucidchart, Agile Coaching, Scrum Master, Certified ScrumMaster (CSM), Scaled Agile Framework (SAFe), Apex
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