Tomi Vainionpää, Project Manager in Turku, Finland
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Tomi Vainionpää

Verified Expert  in Project Management

Bio

Tomi has over 25 years of global experience in IT and telecommunications, having built a reputation for leading complex projects and driving transformative change. From launching the latest technologies like AI to managing cross-functional international teams, he has delivered impactful solutions with precision and innovation. Tomi is skilled in strategy, leadership, Agile, challenging environments, and creating value while meeting client expectations.

Project Highlights

Ericsson Expert Analytics
Launched several Ericsson Expert Analytics product releases for a global customer base.
IT Transformation for an NME Customer
Delivered a multimillion-dollar project for a new media and entertainment (NME) customer, modernizing its CRM, billing, charging, and catalog management systems.
Global Outsourcing of Support Services
Outsourced Europe and US support services to offshore centers, remodeling support processes and tools for more than 600 support personnel.

Expertise

  • Business Consulting
  • Global Delivery Strategy
  • IT Consulting
  • Organization Building
  • People Management
  • Process Definition
  • Project Management
  • R&D

Work Experience

Program Director

2011 - PRESENT
Ericsson
  • Led a multimillion-dollar customer integration project, driving successful organizational change, service integration, and project turnaround.
  • Managed operations support systems (OSS) and business support systems (OSS) for the North Middle East, transforming a 220-person OSS and BSS delivery organization in a highly volatile geopolitical and business landscape.
  • Launched new analytics products globally, spearheading AI and machine learning initiatives.

Services Principal

2000 - 2011
IBM
  • Acted as a project manager in large-scale IT infrastructure projects, improving operational efficiencies for global clients.
  • Became the business unit manager for a new business unit, growing revenue and optimizing service delivery processes with high customer satisfaction.
  • Led a global transition of multiple IT services, cloud migrations, and digital transformations after being promoted to services principal.

eCommerce Unit Sales Manager

1999 - 2000
Capgemini
  • Led the sales team to close multiple high-profile contracts, helping establish the company's market presence in key regions and contributing to consistent year-on-year growth.
  • Created Capgemini's eCommerce portfolio for services in a newly established unit.
  • Ensured customers entered the year 2000 without any significant issues or system date malfunctions.

Project History

Ericsson Expert Analytics

Launched several Ericsson Expert Analytics product releases for a global customer base.

I managed the work of over 200 people, defining, building, testing, and delivering Ericsson Expert Analytics to a global audience. I leveraged the latest technologies in cloud, AI/ML, analytics, and big data business intelligence.

IT Transformation for an NME Customer

Delivered a multimillion-dollar project for a new media and entertainment (NME) customer, modernizing its CRM, billing, charging, and catalog management systems.

This project involved managing a global team of 40 specialists to deliver a turnkey solution for an NME customer. The new solution changed how IT supported their business, including analysis, design, implementation, adoption, customization, and system testing.

Global Outsourcing of Support Services

Outsourced Europe and US support services to offshore centers, remodeling support processes and tools for more than 600 support personnel.

I successfully outsourced Europe and US support services to offshore centers, driving a comprehensive transformation of support processes, tools, and organizational structures. This initiative enhanced efficiency and cost-effectiveness for over 600 support personnel, ensuring a seamless operational transition while maintaining high service quality standards. The project emphasized innovation, collaboration, and adaptability, delivering measurable improvements in scalability and support performance across diverse international teams.

Education

1991 - 1996

Coursework Toward a Master's Degree in Human Sciences

University of Turku - Turku, Finland

Certifications

JUNE 2024 - PRESENT

Prompt Engineering

Ericsson

JUNE 2024 - PRESENT

Cloud Native Fundamentals

Ericsson

JUNE 2014 - PRESENT

CSI Program Director Certification

Ericsson

JUNE 2007 - PRESENT

People Management Certification

IBM

JUNE 2005 - PRESENT

Project Management Accreditation

IBM

JUNE 2003 - PRESENT

IBM Business Consulting Curriculum

IBM

JUNE 2001 - PRESENT

IBM IT Architect Curriculum

IBM

Skills

Tools

Excel 365, Jira, Office 365, Confluence, Siebel CRM

Paradigms

Scrum, Agile

Platforms

WebSphere, IBM WebSphere, Oracle

Other

Program Management, Process Definition, IT Governance, R&D, Analytics, Global Sourcing, Remote Support, Global Delivery Strategy, IT Consulting, Project Management, People Management, Organization Building, IT Program Management, Services Sales, Microsoft Teams, Mathematics, Advanced Physics, French, Cultural History, System Architecture, IT Systems Architecture, Data Analytics, Data Governance, Tiered Architecture, Cloud, Machine Learning, Artificial Intelligence (AI), Distributed Software, Ericsson Charging & Billing in One (CBiO), Online Charging Systems (OCS), Catalog Management, Dynamic Orchestration, Business Consulting, Process Management, Agile Program Management, Cloud Native, Prompt Engineering, Sales, SAP, IBM Tivoli, Oracle WebLogic Application Server, IBM Db2, Analysis, SaaS, Platform as a Service (PaaS), Caas, Granite, TIBCO, Billing, SAP ERP, eCommerce, Big Data, Business Intelligence (BI)

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