Tonći Jajić, Project Manager in Solin, Croatia
Tonći Jajić

Project Manager in Solin, Croatia

Member since September 17, 2019
Tonći is an accomplished project and product manager, with over seven years of experience. He has helped multiple SME businesses improve their efficiency and maximize their margins. Leveraging his experience, attention to detail, and leadership skills, he has nurtured and managed several large agile teams to timely deliveries of amazing projects and products. Tonći has experience in eCommerce, travel, retail, wholesale, and service industries.
Tonći is now available for hire

Project Highlights

Expertise

Education

Employment

  • Business Strategy Manager

    2020 - PRESENT
    Quick Parking
    • Created a comprehensive business strategy and ensured the company was data-driven.
    • Managed the digital marketing aspect of the business.
    • Created the pricing policy and pricing models.
  • Senior Agile Advocate

    2019 - PRESENT
    Typeqast
    • Acted as program manager for a large client, managing a long-term program with four projects, three project managers, and over 20 developers.
    • Moved into a business strategy manager position for the same client, overseeing their overall business strategy (and various head of departments).
    • Oversaw two greenfield MVP projects to fast and successful deliveries.
    • Managed the setup of the 24/7 support service, including the sales, operations, and processes/tools (full JIRA Service Desk automation).
    • Mentored several managers (project leads) into being a servant leader.
    • Developed a new set of best practices to manage the company.
    • Held numerous one-on-one interviews and workshops to define best practices.
    • Initiated a process of codifying company culture (The Typeqast Way).
  • Project Manager

    2018 - 2019
    Typeqast
    • Led multiple teams to successful project deliveries as both servant leader (agile coach project manager) and product owner.
    • Cared for our clients as their assigned delivery manager.
    • Helped multiple teams jell and create the best process and culture for them using retrospectives, transparency, and feedback.
    • Managed the setup of the 24/7 support service, including the sales, operations, and processes/tools (full Jira service desk automation).
    • Transformed found command-and-control Scrum into a highly agile pull-based one-piece-flow kanban.
    • Shaped and tweaked cross-functional teams to find the best fit for each specific project.
    • Ensured maximum impact and value provided by each product iteration by properly prioritizing features.
    • Made key product decisions to drive the top business goals and product vision forward, with an uncompromising focus on quality and smooth user experience.
    • Changed heading any time the winds started to change.
    • Defined, refined, and wrote each task meticulously to guarantee no time was wasted on follow-up.
    • Kept customers and stakeholders continuously in sync and well informed about all updates.
  • eCommerce and Brand Manager

    2016 - 2018
    Family
    • Managed both eCommerce sales and operations, as well as the complete (digital and traditional) marketing and communications of the entire brand. Family (brick-and-mortar) and family.hr (online) are B2C brands by Intertekstil Stanić.
    • Led the webshop project from inception, managing its development, design, and operations.
    • Pushed the company towards a modern approach to marketing and led the way, managing the marketing, as well as the social media elements.
    • Supported each customer personally.
    • Established and grew the team, helping them with more responsibilities. The strength and success of this team were proven by the fact that they've (based on their training and the long-term plans made by me) managed to keep the growth going even after I had left the company.
    • Ensured amazing year-over-year growth, counting double digits for offline and almost triple digits for online channels as a direct result of actions taken for several years.
  • IT Manager

    2013 - 2018
    Intertekstil Stanic
    • Acted as the product owner for the entire ERP road map (products developed by a 3rd-party agency).
    • Shaped the company to be able to handle modern times, taking lead on initiatives like standardization, built-in flexibility, marketing investments (both digital and traditional), rebranding, and eCommerce.
    • Worked closely with other department heads on both IT and general process management.
    • Improved IT business impact significantly and for the better, from inefficient, slow, and costly, to responsive and cost-saving.
    • Added about 30 new tools, processes, or opportunities previously not possible.
    • Handled day-to-day business analytics, enabling unprecedented levels of valuable (and user-specific) information being shared with stakeholders automatically.
    • Lowered costs and overhead to minimal levels.
    • Applied to EU funds and secured funding for most of the applications.
    • Handled discounts, locations, and remote locations sync overhaul inside the ERP sales module.
    • Automated the entire BI stack through the strategy companion analyzer (web portal with user login and automatic daily reports) and updated the entire yearly report scheme to follow the change.
    • Led the charge on modernizing warehouses by making them paperless and working with new barcode terminals over WiFi, communicating with the ERP directly via a custom-built Windows embedded app.
    • Spearheaded hiring an all-purpose media agency for the family.hr brand, managing visual rebranding and taking the role of a brand manager, getting the company involved in social media and digital marketing.
    • Managed the development of the family.hr webshop, expanding the brand manager role into eCommerce and brand management for family.hr.
    • Modernized the entire retail network IT and standardized UI and UX to enable fast onboarding, moveability, and to support older employees less accustomed to working with computers.
    • Managed the entire IT support. Organized support infrastructure.
    • Updated the entire networking; both hardware and software.
    • Established a working communication with all third-party development agency partners.
    • Began a 5-year charge on changing and modernizing the ERP portfolio (especially the BI aspect).

Project History

  • Quick Parking: Multi-product Software Program (Booking)
    As program manager, defined and built several products (platform and eCommerce), ensuring over 30% profit margin YoY growth.

    Quick Parking is an international airport parking provider, operating in seven countries and around 20 of Europe’s busiest airports. To support their business, rapid growth, and growing operational demands, we built a tailored, scalable, and highly available booking and business management platform. It is complete with public and private API, back office, CMS, parking terminal devices (ramp and payment), and an Android app for use on their shuttle buses, as well as front-facing, highly converting websites.

    Thanks to our software, they were able to support new business ventures and integrate new partners. Our websites ensured the migration was painless, showing a more than 30% improvement in revenue performance over previous solutions. I am currently optimizing the products and adding new features.

    I acted as the program manager, agile coach, and product owner on this project. I defined the product vision, immediate and future development plans, and communicated them to all stakeholders. I continue to ensure the team is growing and that processes and flow are creating solid, long-term performance.

  • Intertekstil Stanić: ERP Software Development (Retail and Wholesale)
    As product owner, I managed the digital transformation of the company to be data-driven by managing their ERP development.

    Intertekstil Stanić is Croatia's leading textile company (import, manufacture, wholesale, and retail).

    Based on the existing ERP solution, we've worked closely with the vendor to re-engineer the entire product to suit the company's needs. This included:
    - Product catalog module.
    - Warehousing, retail, import, coupon, and discount module.
    - Business and remote locations module.

  • Family.hr: eCommerce site (B2C/Retail)
    Led both the development and the operations of a state-of-the-art eCommerce site, ensuring performance above expectations.

    Family is a home textile retail brand.

    Prior to building a web shop, we did an extensive rebranding, and along with building the web shop, started to invest significantly in digital marketing.

    The web shop was built and designed by an external agency and the shop itself proved to be a hit, especially when compared to its brick and mortar counterparts.

  • Bleiff: Platform and Portal MVP (Fintech HR)
    Delivered an under-budgeted and over-scoped MVP on time and on budget, while managing the scope closely with the client.

    Bleiff is a fintech initiative that allows knowledge-intensive companies to continue to flourish by keeping knowledge on board. Employees become entrepreneurs and shareholders through the controlled purchase and sale of share certificates or are rewarded with certificates for 'heroic deeds.' Bleiff binds talent, increased engagement brings peace, stability, and offers future prospects. For Bleiff, we are building a fintech platform as well as a user portal.

  • Quick Parking: eCommerce site (Booking)
    Led the development of an eCommerce site with 30% better revenue performance compared to the previous solution.

    Quick Parking is an international airport parking provider, operating in seven countries and around 20 of Europe’s busiest airports.

    They've migrated from a network of smaller, regional (airport-specific) sites to a single site serving all markets.

    Our website ensured that the migration was painless, showing a more than 30% improvement in revenue performance over previous solutions. I am currently optimizing the product and adding new features.

    I acted as the program manager, agile coach, and product owner on this project. I defined the product vision, immediate and future development plans, and communicated them to all stakeholders. I continue to ensure the team is growing and that processes and flow are creating solid, long-term performance.

  • Green Parking: eCommerce site (Booking)
    Acted as a product owner for the booking eCommerce website built by an external agency.

    Green Parking is an airport parking provider, operating on Amsterdam Schiphol and Brussels Zaventem airports.

  • Quick Parking: Administration Web Apps
    Led the development of UX-oriented BackOffice and CMS web apps to support the client's administration staff.

    Quick Parking is an international airport parking provider.

    For their administration, operations, finance, and customer care staff, I've managed (as both Product Owner and Project Manager) development of a BackOffice and CMS web apps.

    Apps were built to highest UX standards, guaranteeing the best possible information flow and shortest user paths to key platform operations.

  • Intertekstil Stanić: Strategy Companion Analyzer Integration and Migration
    Transformed the way the company thinks about data and business analysis.

    Over the course of half a year, we integrated SCA and migrated the entire business reporting to it, centralizing the analytics and reports, making it available 24/7. It even does scheduled report mailing to some of our older managers who are not as accustomed to using a computer.

  • Quick Parking: Android App for Shuttle Bus Drivers
    Sped up operations by leading the development of a new, fast, and properly designed Android app for shuttle drivers.

    Quick Parking is an international parking provider, offering their customers the shuttle bus service from their parking lots to airports.

    To make shuttle bus drivers day-to-day life easier (and to support operations), we're built a bespoke Android app to be used on tablet devices on each bus. Drivers can use these devices for route information, customer information, and booking management.

  • Family.hr: Retail Chain Standardization
    Enabled frictionless human resource movement.

    My job was to get everything working during my first months at Intertekstil. That included making sure that all stores (as main data entry points) were following the same specifications. I was also responsible for deciding what the specifications were. Besides that, in the physical space, there were boxes upon boxes of phone cables for fax machines, dial-up payment terminals, and phones. Top-level elements (hardware, OS, software, and procedural standards) also meant sorting and organizing an uncomfortable amount of phone cables.

  • Typeqast: Support Service Implementation using Jira Service Desk
    Successfully managed the setup of the 24/7 support service, including the team, processes, tools, sales, and operations.

    Driven by the need to offer 24/7 support to Typeqast's clients, I led the newly formed team into:
    - Developed internal processes to support all types of clients and projects.
    - Set up multiple instances of Jira service desks and connected them to various tools. Automatized the process (including automatic SLA and automation rules).
    - Tested operations, processes, and tools with a large client.
    - Scaled and refined them to cover the entire client base.

    After the initial setup was complete, I delegated the direct management to a customer service manager (my direct report) and only consulted on Jira-related issues.

  • Quick Parking: Embedded Windows Terminal Devices
    Ensured smoother customer flow on the parking locations by managing the development of the Windows embedded software.

    Quick Parking is an international parking provider with a number of parking locations over Europe. On each of these locations, we've built them a minimum of three embedded devices; entry, exit, and a payment terminal.

    Using those terminals (with an internet connection, touch screen, license plate recognition, camera feeds, and customer care intercom link) customers can easily drive in, out and pay for their parking.

  • Quick Parking: Operations Planning Tool
    Enabled cost-effective operations planning by overseeing the development of a bespoke built planning tool.

    Quick Parking is an international parking provider, with large personnel and vehicle operations on each of 20+ locations.

    To better manage the resources (both human and vehicular) needed for each shift/day/location, we've built them a special tool to manage the ideal and most cost-effective scheduling.

  • Weerman: Business Management Platform
    Rescued a doomed year-long project, managing to secure delivery in just three months.

    Weerman was one of the five largest flower companies at the Royal Flora Holland flower auction marketplace at Aalsmeer.

    For Weerman, we built a platform that was able to integrate with Floral Holland's EasyFlor ERP API and provide data for a range of owned internal and white-label solutions.

    Our solutions included a Debtor Registration API, white-label administration, Laravel shop options, among others.

  • Weerman: Magento eCommerce site (B2B/Wholesale)
    Rescued a year-old project and secured MVP delivery in three months.

    Weerman was one of the five largest flower companies at the Royal Flora Holland flower auction marketplace at Aalsmeer.

    We built a Magento web shop for them that could handle tens of thousands of articles added to the system daily.

  • Intertekstil Stanić: Embedded Warehouse Devices
    Sped up operations and logistics by managing the warehouse workflow and developing purpose-built Windows embedded devices.

    Intertekstil Stanić is Croatia's leading textile company (import, manufacture, wholesale, and retail).

    To support their growing needs and logistics complexity, I managed (as product manager) a complete overhaul of their warehousing workflows while simultaneously digitalizing it.

  • Quick Parking: Booking and Business Management Platform
    Oversaw the multi-year development of a new bespoke platform and ensured smooth migration from the old system to the new one.

    Quick Parking is an international airport parking provider. To support their business, rapid growth, and growing operational demands, we’ve built them a tailored, scalable, and highly available booking and business management platform. It is complete with public and private API.

    Thanks to our software, they were able to support new business ventures and integrate new partners.

    I acted as the program manager, agile coach, and product owner on this project. I defined the product vision, immediate and future development plans, and communicated them to all stakeholders. I continue to ensure the team is growing and that processes and flow are creating solid, long-term performance.

Education

  • Bachelor's degree in IT Systems Management
    2013 - 2019
    Minerva Business School - Dugopolje, Croatia

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