Vaisakh Raveendran

I facilitated the successful delivery of complex features like cash withdrawal from Bitcoin accounts through Casino Kiosks. I enabled touchless wallet transactions by integrating a mobile wallet application with the kiosk. Also, I conducted scrum ceremonies, managed backlogs, removed impediments, engaged with stakeholders, mitigated risks, and ensured quality delivery. My work on the project also involved:

• Coordinating with vendor teams.
• Collaborating with product owners and client partners on requirements and ensuring backlog is groomed with user stories adhering to the Definition of Ready.
• Facilitating Scrum rituals, including sprint planning, daily standups, sprint reviews, and sprint retrospectives.
• Ensuring sprint goals are achieved, identifying and mitigating any risks or impediments.
• Identifying cross-functional dependencies and managing them by liaising with relevant stakeholders.
• Monitoring performance metrics and driving process improvements.
• Managing release schedules.
• Overseeing, monitoring, and tracking product releases closely.
• Reporting the progress to key stakeholders efficiently.

As a scrum master, I successfully led the complete transition of an Australian startup from predictive to Agile project management. This pivotal transformation occurred after the startup was acquired by Everi and was instrumental in addressing several key challenges, including prolonged release cycles, customer dissatisfaction, and delayed feature releases.

I meticulously coached a team of 20, dividing them into two dedicated Scrum teams focused on two distinct products. My approach involved comprehensive training on Agile principles, meticulous stakeholder management to clear backlogs and proactive removal of impediments. I was instrumental in creating BRDs and user stories, implementing CI/CD pipelines, and streamlining overall processes to align with Agile methodologies.

My facilitation of Agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives, fostered a collaborative and efficient working environment. Through my leadership, the transition improved team productivity and significantly enhanced customer satisfaction by ensuring timely and reliable feature releases, as evidenced by the 30% increase in customer satisfaction scores.

As a project manager/scrum master for a Fortune 50 computer manufacturer, I led the Agile implementation of a Customer Intelligence Management solution using the AllSight product, which provides a 360-degree customer view.

I facilitated program roadmap identification, user story planning, and product backlog monitoring. I conducted sprint planning and grooming meetings, managing a team of 15. My collaboration with the product team ensured timely delivery of patches in alignment with the program timeline.

KEY ACHIEVEMENTS
I worked closely with product owners to break down epics into user stories and deliver data mapping. I prepared health check delivery dashboards, conducted gap analysis, and monitored sprint burn-down reports to track progress.

• Led sprint planning and grooming sessions, aligning with program goals.
• Developed and executed a comprehensive product training roadmap.
• Improved stakeholder communication and collaboration, ensuring smooth project execution.

My role as scrum master has been pivotal in ensuring project success, demonstrating my ability to lead Agile transformations, manage cross-functional teams, and deliver high-quality solutions in a dynamic environment.

I headed the scope, schedule, and budget for multiple releases of the jackpot processing application. Having collaborated with product owners to get requirements, I delivered weekly status reports, conducted scrum ceremonies, and groomed and managed product and sprint backlogs. Also, I managed risks and dependencies and created business requirement documents to further facilitate project delivery.

Spearheaded the implementation of the AllSight Customer Intelligence Management System for a healthcare organization, overseeing the integration of disparate data sources, including electronic health records, patient management systems, and billing platforms.

My role involved conducting comprehensive needs assessments, developing a detailed project plan, and managing a cross-functional team through all project phases. Key responsibilities included system customization, API development for seamless data exchange, and ensuring compliance with HIPAA healthcare regulations. I facilitated workshops and training sessions, ensured smooth user adoption, and provided ongoing support during the transition phase.