
Vidushi Chauhan
Verified Expert in Project Management
Project Manager
Bengaluru, Karnataka, India
Toptal member since October 9, 2024
Vidushi is a results-driven program manager with experience transitioning from development roles to strategic leadership in service, product, and consultancy domains. She's skilled in managing projects from RFP stages to post-implementation, driving innovation and growth across industries. Vidushi has also managed teams and stakeholders across the US, the UK, Europe, and Canada, leveraging multicultural skills to foster business growth and enhance customer experiences for B2C and B2B clients.
Project Highlights
Expertise
- Agile
- Agile Program Management
- Release Management
- Scrum of Scrums
- Scrum@Scale
- Scrumban
- Sprints
- Stakeholder Management
Work Experience
Technical Program Manager
Cognizant
- Identified utilization opportunities for Alphabet accounts, driving efficiency and cost-effectiveness across the operational excellence team.
- Enhanced transparency and efficiency by establishing clear visibility into forecasting, planning, and actual work, optimizing resource allocation for improved outcomes.
- Developed a robust working model using Taskflow and Buganizer, including dashboards for leadership meetings and regular activities.
- Designed end-to-end reporting processes that addressed long-standing client concerns, building trust and credibility in a quarter that was pending for two years of effort.
Senior Program Manager
Odessa
- Handled five products, driving the roadmap and actively engaging project teams to enable and adopt the products in a hybrid structure.
- Managed and created release and project plans, forecasts, and budgets, handling program governance and stakeholder management using SAFe.
- Secured 30% of Odessa's revenue with a significant client investment in LeaseWave by delivering 70 customized reports on which the contract depended.
- Delivered 66 reports in 9 months, exceeding unrealistic timelines by 18 months and increasing team size by 200% to overcome constraints.
- Orchestrated annual roadmaps, process optimization, team development and coaching, revenue projection, and conflict management using Agile methodologies.
- Organized user-centric workshops to revamp the non-performant reportbuilder tool, resulting in 12 new upgrades projected to generate 15% of next year's revenue.
- Enhanced the user experience by dividing it into five user personas, leading to a more robust and efficient solution.
- Increased customer retention by 28% and new licenses by 46%.
- Led Agile transformation, process streamlining, risk mitigation, resourcing, and forecasting for globalization teams expanding LeaseWave to APAC and European regions.
- Drove new product development at iLabs through a launchpad program, establishing feedback loops for POC insights, ensuring alignment with BAU activities, and presenting viable proposals to stakeholders for sponsorship.
Manager
PwC
- Delivered sustainable, maintainable, and expandable solutions to clients using Microsoft Power Platform, a PaaS solution enabling businesses to analyze and automate data and systems.
- Led RFPs, executive briefings, meaningful retrospectives, and metrics derivation, keeping ROI optimization and customer satisfaction a top priority.
- Spearheaded two parallel initiatives to get $1 million in business turnaround and $200 million in market coverage.
- Overcame platform challenges and successfully delivered MVPs within initial timelines.
- Increased revenue generation by 8% and expanded market coverage by 23% through high-impact solutions utilizing Microsoft partnerships.
- Established new teams and processes, oversaw the creation of reusable components, and consolidated project reports for steering committees.
- Implemented a $10 million revenue-generating unit from an internal service offering a digital-on-demand initiative.
- Streamlined operations, consolidating Microsoft Power Platform requests from 20 product owners into a single intake channel.
- Led teams in creating 40 new applications and 37 reusable components in a single quarter, saving 29,000 hours of manual effort.
- Enhanced team efficiency, enabling high-volume delivery of MVPs within short timeframes.
Lead Analyst
CGI
- Contributed to developing and enhancing CGI's PA360 banking system, facilitating the administration of financial products and supporting the sales process of major Canadian banks.
- Joined the team as a Smalltalk developer and Scrum specialist to transition the team from Waterfall to Agile.
- Cohosted workshops with Agile coaches to help the team adopt Agile methodologies. I also developed dashboards and conducted assessments.
- Integrated Jira, Confluence, Aha!, Selenium, and Bitbucket for automation and seamless delivery models.
- Developed Scrum POCs, guided the team on UI upgrades, and migrated legacy code to a web-based app.
- Enhanced operational efficiency through careful release and sprint planning, tool integration, and streamlined reporting systems.
- Fostered strong collaboration with key stakeholders, ensuring adherence to Agile processes and maintaining high team morale.
- Accelerated delivery timelines at CGI by eight months while leading a global team of 22 members across two time zones and three locations.
- Implemented a phased delivery approach, automating repeated tasks to save time.
- Championed effective scope management and built trust among middle leadership.
Senior Software Engineer
Finastra
- Led the implementation of Agile methodologies and Scrum sprints for level-3 teams supporting prominent clients like JPMorgan Chase, Société Générale, and Credit Suisse.
- Championed the adoption of Scrum within the product team, fostering a more agile and collaborative environment.
- Ensured client engagement by prompt and effective resolution of reported defects.
Senior Programmer
Accenture
- Acted as a Smalltalk application programmer for MR1, a motor insurance project for one of the world's oldest insurance companies.
- Managed UI sprint tasks from requirement analysis to post-go-live support.
- Conducted root cause analysis of existing system issues.
- Implemented methods for continuous improvement within the team.
Project History
LeaseWave Reports for Odessa
Secured 30% of Odessa's revenue through investments in LeaseWave by delivering 70 customized reports.
As a result, we delivered the required complete set of reports within nine months despite inheriting an unrealistic timeline and resource constraints. We also ensured all reports met client expectations and delivered the promised value, successfully navigating multiple changes in client requirements, delivery processes, and team dynamics through ongoing discussions and retrospectives.
Odessa's Report Builder Upgrade
Led a user-centric workshop to revamp Odessa's nonperformant report builder tool. My efforts resulted in 12 new upgrades, projected to generate 15% of next year's revenue.
I inherited a team with limited report builder knowledge, which required a detailed training plan to achieve the phased upgrade rollout. I successfully trained and developed a new team, empowering them to contribute to the project's success. We successfully revamped the report builder tool with user-centric design principles, leading to a more robust and efficient solution. In addition, I established a phased rollout plan with senior leadership and stakeholders for seamless implementation and adoption of the updated tool.
Digital Build Factory
Established a $10 million revenue-generating unit from an internal service offering a digital-on-demand initiative.
In a single quarter, I led the creation of 40 new applications and 37 reusable components, saving 29,000 hours of manual effort. I also streamlined operations by consolidating Microsoft Power Platform requests from 20 product owners into a single intake channel, ensuring efficient processing and resource allocation. In addition, team efficiency was also enhanced by streamlining intake and build processes. This enabled high-volume delivery of MVPs within short timeframes.
Digital Deals App
Spearheaded a two-phase project, overcoming initial functionality issues to deliver a successful solution. I converted a POC into a documented project, ensuring timely delivery and an effective 11-month continuous delivery plan.
I addressed discrepancies between client expectations and platform capabilities through sessions with the UI designer and clients, resulting in 175+ identified discrepancies and scope adjustments. In addition, I ensured focused development and alignment with client requirements. I also implemented a phased approach to project delivery, focusing on critical items and subsequent iterations, providing a high customer experience throughout the project lifecycle. The product successfully went live, with plans for additional drops to further enhance the customer experience and address any remaining issues.
PwC Program Excellence
Delivered high-performance Microsoft Power BI-like reports exceeding client expectations despite tight deadlines and resource and technical limitations, providing the company with $200 million in market coverage.
Faced with these challenges, the team demonstrated resilience, innovation, and teamwork in overcoming obstacles and delivering value to the client. We iteratively refined the reports based on client feedback and technology advancements. In addition, we conducted multiple demos for the client, showcasing Microsoft Power BI and alternative solutions, gathering feedback, and iterating on improvements.
Education
Bachelor's Degree in Information Technology
Rajiv Gandhi Technical University - Gwalior, India
Certifications
Certified Scrum Master
Scrum Alliance
Leading SAFe
Scaled Agile
Skills
Tools
Jira, Confluence, Microsoft Project, Asana, Excel 365, Salesforce, HP Application Lifecycle Management (ALM), Miro, Bitbucket
Paradigms
Scrum, Agile, Release Trains, Azure DevOps, Agile Project Management
Other
Sprints, Release Management, Scrum of Scrums, Scrumban, Scrum@Scale, Agile Program Management, Forecasting, Executive Reporting, PMO Governance, PSR, Program Management, Risk Management, Digital Project Management, Project Management, Release Train Engineer (RTE), Smalltalk, Stakeholder Management, Profit & Loss (P&L), Request for Proposal (RFP), Smartsheet, C++, Java, SAFe 6, Budgeting, Annual Operating Plans, Roadmaps, Governance, Agile Transformation, Backlog Grooming, SOX Compliance, Extreme Programming, IT, Information Technology, Scaled Agile Framework (SAFe), Aha!, Selenium
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