Viviana Palacios
Verified Expert in Project Management
Project Manager
Guadalajara, Mexico
Toptal member since March 22, 2021
Viviana is an analytical, agile professional skilled in developing projects from discovery to launch and complex problem resolution. She has extensive experience developing eCommerce solutions, mobile, web, and media kiosk applications. Viviana is a professional and attentive communicator accomplished in team building and leadership. She has a proven ability to juggle multiple priorities and meet project deadlines, delivering a fully functional, professional project on time and under budget.
Project Highlights
Expertise
- Jira
- Jira Administration
- Postman
- Project Management
- Scrum
- Smartsheet
- User Requirements
Work Experience
Product Manager
Brightcove
- Defined a one-year product roadmap for video streaming services.
- Established a vision for a new solution to manage streaming restrictions on end viewers.
- Prioritized a backlog of problems to solve on streaming services.
Senior Project Manager
Rever
- Helped establish an Agile process to let the team move smoother during development.
- Shaped all Jira configurations from scratch to introduce it as the tracking management tool.
- Coached on running product design sprints to define solutions for specific problems.
- Planned and communicated web and mobile application releases.
Product Manager | Project Manager
Michelada
- Facilitated several discovery processes to find a solution for different problems.
- Introduced an Agile workflow for web development, including tools and ceremonies.
- Defined all requirements with user stories for different projects.
Technical Project Manager
ADAM Human Capital Management
- Understood product features or defect requests to classify for the project's technical development.
- Released functional deliverables to final users throughout Scrum methodology.
- Coordinated and tracked components releases, as well as handled all internal and external communication regarding the releases.
Project Manager
mobiManage
- Provided oversight to customers for all phases of software development.
- Reviewed customer feedback continuously to integrate it into the development process.
- Addressed any issues or concerns that would arise with customers or end users and provided expert technical guidance.
Scrum Master
MagmaLabs
- Collaborated closely with startups on incorporating them into eCommerce applications.
- Led projects to success through Agile development.
- Served as a software engineer building eCommerce applications with Ruby on Rails.
Project History
Rever Score | New Mobile App
Launched a brand new mobile application to a production environment.
Additionally, I established a process for internal communication about the next releases after initial launching.
Integration with Brazil Payroll Process
Led the effort to understand and integrate Brazil payroll laws into the Adam HCM core payroll system.
Point of Sale for Levi's Mexico Wholesalers
Defined, managed, and launched a web application to allow Levi's Mexico wholesalers submit orders.
After settling down the definition of the MVP, I managed the whole development process until its launching.
Additionally, I worked closely with the end users to get feedback and improve the solution.
Education
Bachelor's Degree in Software Engineering
Autonomous University of Yucatan - Merida, Yucatan, Mexico
Certifications
Understanding Jira for Users, Managers, and Admins
Udemy, Inc.
Certified ScrumMaster (CSM)
Scrum Alliance, Inc.
Skills
Tools
Jira, Slack, Google Docs, Zoom, Confluence, Postman, GitHub, Jenkins, Basecamp, Pivotal Tracker, Zeplin
Paradigms
Scrum, Agile Project Management, Agile, Agile Delivery, Kanban, Requirements Analysis, Design Thinking
Platforms
Zendesk
Other
Jira Administration, Jira Administrator, JQL, Project Planning, Smartsheet, Project Management, Mobile Apps, Estimation & Planning, Planning, Product Delivery, Delivery Management, Aha!, Web Development, User Experience (UX), Operating Systems, Database Modeling, Java, C, Software Design, Software Architecture, Databases, Story Mapping, User Stories, Automated UI Testing, Sprints, Sprint Planning, User Workshops, Backlog Grooming, Retrospective Techniques, Jira REST API, User Requirements, Requirements, Technical Requirements, Market Fit, Pricing Software, Communication, Feature Backlog Prioritization, Product Roadmaps, Clubhouse, Product Discovery, Customer Journeys, Project Timelines, Release Management, Customer Support, Ruby on Rails (RoR), Bitrise, Technical Project Management, Project Scoping, Resource Allocation, Design Sprints, Backlog Management, Web Applications, Mobile Applications, Web & Mobile Applications, eCommerce, Process Flows, APIs, REST APIs, Product Ownership, Product Management
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